Managing your trip

Flight certificate requests

How can I obtain written proof/a flight certificate for travel insurance claims if my baggage was delayed on an Emirates flight?

Please complete our online Application for Flight Certificate form for written proof that your baggage was delayed on an Emirates flight. Please ensure that you complete all mandatory fields and use your own email address so your request can be processed. You’ll receive the confirmation within 21 days.

We’re unable to process requests from third parties or travel agents.