Managing your trip

Flight certificate requests

How can I obtain proof that my flight was delayed or canceled?

Please complete our online Application for Flight Certificate form for written proof that your flight was delayed or canceled. Please ensure that you complete all mandatory fields and use your own email address so your request can be processed. You’ll receive the confirmation within 21 days.

Unfortunately, we’re unable to process requests from third parties or travel agents. And we can't issue a certificate if you voluntarily change your travel plans.