No change fees apply to this voucher, so you have more flexibility to reschedule when you’re ready to travel again. The value of your travel voucher will be equivalent to the amount you paid for your original booking. Please note that we can only provide a travel voucher for the part of your booked itinerary that you have not completed.
Please visit our COVID-19 webpage for more details.
You can choose to keep your ticket and we’ll extend its validity to 24 months from the date of your original booking. The fare amount you paid for your original booking will be accepted for any flight to the same destination/region* at any time with no fees during this period.
You don’t have to call us if you have a cancelled booking. We’ve now extended the validity of your ticket for up to 24 months so you can just call us to reschedule your flight whenever you’re ready to travel again.
You don’t need to do anything, we’ll keep your booking status as open and you can reschedule your flight whenever you’re ready to travel again.
If you booked your ticket through a travel agent, you can choose to keep your original ticket or request a refund, subject to the fare conditions on your original booking. Please contact your travel agent to arrange this.