Help Centre


Cancellations and changes : Refunds

Refund request

You can use this form to request a refund for any ticket purchased from Emirates, including tickets bought online on emirates.com or purchased through one of our contact centres. If a travel agent booked your ticket, please contact that travel agent for a refund. The refund amount you’re due is outlined in the Fare conditions given to you when you made the booking. If you purchased your ticket online at emirates.com, your Fare conditions will be attached to the booking confirmation email sent to you.

You shouldn’t use this form to find out more about cancellation charges or how much of a ticket may be refunded. Once you’ve submitted this form, your booking will be cancelled.

Please avoid using characters and symbols such as the and or double prime symbols; the less-than and greater-than symbols; the left and right brackets; the plus and equals signs; the backtick or backslash marks; or the vertical bar character.

Please select your title, first name and last name
Telephone number
 
Select departure airport
Select arrival airport

Please provide details for all passengers who require a refund.

Refund Type

Passenger Details
Where did you pay? Required information

You don’t have to add any comments or feedback, however if you’d like to enter any additional information you can do so. It’s recommended that comments are in English. Please note entering comments will mean that the refund will be delayed whilst your comments are reviewed.

Please avoid using characters such as the and or double prime symbols; the less-than and greater-than symbols; the left and right brackets; the plus and equals signs; the backtick or backslash marks; or the vertical bar character.

Maximum 3,000 characters
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Call us

The contact information will be updated if you change the value in the Choose Your Country combo box.

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.