Business Rewards terms and conditions

A. General

The terms and conditions set out below (the ‘Conditions’) govern the Emirates Business Rewards programme. These Conditions should be read in conjunction with the terms and conditions on the Emirates Website emirates.com (‘Emirates Website’). The Programme is conditioned on acceptance by the Member of these Conditions and the terms and condition on the Emirates Website. By accessing and using the Emirates Website, you have agreed to all such terms and conditions.

The Programme is offered by Emirates, a Dubai corporation established by Decree No.2 of 1985 (as amended) of the Government of Dubai and whose registered office is at Emirates Group Headquarters Building, PO Box 686, Dubai, United Arab Emirates.

MODIFICATION OF PROGRAMME

We reserve the right to change modify or amend any part of these Conditions or the Programme at any time. This right includes, but is not limited to, changes in Programme partner affiliation, rules for earning and redeeming Points credit, rules for use of travel awards, flight schedules, member travel benefits and specific features of promotional offers.

B. Definitions and Interpretations

In these Conditions:

  • Emirates refers to Emirates, a Dubai corporation established by Decree No.2 of 1985 (as amended) of the Government of Dubai and whose registered office is at Emirates Group Headquarters Building, PO Box 686, Dubai, United Arab Emirates;
  • Programme in the context these Conditions refers to Emirates Business Rewards, the corporate loyalty programme offered by Emirates;
  • Organisation refers to any corporate entity, whether for profit or not for profit, who has the right to operate in a country where the Emirates Business Rewards programme is offered;
  • ‘Member’ or ‘Membership’ refers to any Organisation participating in the Programme that has agreed to the terms and condition on the Emirates Website and has been issued an Emirates Business Rewards membership number;
  • ‘We’, ‘Our’ and ‘Us’ refers to Emirates and ‘You’ and ‘Your’ means any Organisation participating in the Programme;
  • Account in the context of the Conditions refers to the Emirates Business Rewards account;
  • Business Rewards Points or ‘Points’ refers to the Points a Member earns or redeems on qualifying Emirates flights or any applicable flights;
  • Dynamic Reward Flights refers to tickets issued using Business Rewards Points;
  • Dynamic Reward Upgrades refers to tickets upgraded using Business Rewards Points;
  • Programme Administrator(s) is the individual who registers and/or manages the Emirates Business Rewards account on behalf of the Member;
  • Traveller(s) refers to employees of the Member or any third party individuals including Guest travellers contracted by the Member, whose travel is being paid for by the Member;
  • Employee(s) are individuals that are employed by the Member and linked to Account;
  • Guest traveller(s) are third party individuals contracted by the Member or any employees who do not self-manage their travel, and whose travel is being paid for by the Member. Guest Travellers may include accompanying family members travelling on business of the Member or pursuant to a relocation package, in each case whose travel is being paid for by the Member;
  • Emirates Business Rewards membership number is a unique membership identification that is generated upon registration;
  • Trade licence or equivalent is a legal document that gives You the right to operate a business in Your city or country;
  • Country of operation is the country the Organisation is operating from and has a trade licence issued from that country;
  • Corporate Funds is a payment option available to Employees linked to the Emirates Business Rewards Account. This option allows the Employees to send travel requests to Programme Administrator(s) for payment of their booking with Corporate Funds;
  • Travel requests are bookings created by Employees linked to the Emirates Business Rewards Account that are sent for payment to the Programme Administrator(s);
  • Partner or Supplier means a provider of goods or services which is participating in the Programme from time to time, and may include airlines, hotels and resorts, financial, leisure and lifestyle service providers and car hire companies;
  • Emirates Skywards means, as the context requires, Emirates operating a frequent flyer programme on its own behalf or the name given to the frequent flyer programme itself. Emirates Skywards is a trademark or registered trademark of Emirates;
  • Skywards Miles are accrued by an Emirates Skywards member on the consumption of qualifying goods and services in accordance with Emirates Skywards programme rules;
  • Conditions of Carriage means the terms and conditions governing Your carriage set forth here
  • Total spend refers to the total amount the Member spends on Emirates on corporate and regular fares (excluding taxes);
  • Cash saved means the total amount the Member saves by redeeming Business Rewards Points for Dynamic Reward Flights and Upgrades;
  • Points earned refers to the Business Rewards Points the Member has earned on Eligible flights;
  • Points spent refers to the Business Rewards Points redeemed for Dynamic Reward Flights and Dynamic Reward Upgrades on Eligible flights;
  • Corporate fares refers to any fare type that is part of a corporate travel agreement with Emirates or any fare type that is not eligible for Business Rewards Points;
  • Regular fares refers to any fare type that is generally publicly available and is eligible to earn Business Rewards Points;
  • Emirates Business Rewards booking page refers to the pages on Emirates.com from which an Emirates Business Rewards booking can be initiated;
  • Eligible Accrual Flights means the flights on which Members are eligible to earn Business Rewards Points where the ticket meets each of the following conditions:
    I. The flight is booked by logging into the Emirates Business Rewards account, Emirates Contact Centres, Emirates Ticket Offices or Your preferred travel agent; and
    II. The ticket is issued on an Emirates document (whose thirteen-digit ticket number begins “176”) and the ticket is on an Emirates-marketed flight (flight number has designator “EK”) and is operated by Emirates (all three conditions must be met); and
    III. The airfare purchased is offered to the general public or is offered under Emirates’ marine, or missionary fare programmes.
  • Eligible Reward Flights means the flights on which Members can redeem their Business Rewards Points where the ticket meets each of the following conditions:
    I. The Dynamic Reward Flight or Dynamic Reward Upgrade is booked by logging into the Business Rewards account; and
    II. The ticket is issued on an Emirates document (whose thirteen-digit ticket number begins “176”) and the ticket is on an Emirates-marketed flight (flight number has designator “EK”) and is operated by Emirates (all three conditions must be met).

C. Membership

  1. An Organisation must apply for Membership to the Programme on the Emirates Business Rewards section on the Emirates Website.
  2. The Organisation must be located and registered in a country in which the Emirates Business Rewards programme is offered.
  3. Membership is offered at Our discretion.
  4. Membership is not open to individuals.
  5. The Organisation must have a valid Trade licence or equivalent in the country of operation unless specified otherwise by Emirates.
  6. All Organisation types are permitted to join the Programme with the exception of:
    • Travel Management Companies (TMCs)
    • Travel agencies and agents
    • Hajj and Umrah operators
  7. The application must be made by a person designated by the Organisation to register and administer the Account and act as the Programme Administrator.
  8. The Programme Administrator must complete the application process for Membership online.
  9. The Programme Administrator must be a person authorized to provide the Trade licence of the Organisation and upload a copy of it.
  10. The Programme Administrator must have the authority from the necessary person(s) or Traveller(s) to book and manage travel on their behalf and must notify them of, and confirm that they have agreed to these Conditions, the Privacy Policy and Conditions of Carriage.
  11. The Traveller(s) must agree to give permission for information on their travel to be reported back to the Programme Administrator(s).
  12. The Programme Administrator(s) will be authorised to redeem any Business Rewards Points accrued on the Account.
  13. There is no fee to become a Member of Emirates Business Rewards.
  14. There is no limit on the maximum number of Traveller(s) per Account.
  15. It is mandatory that Traveller(s) be directly employed or contracted by the Organisation.
  16. Traveller(s) must be a legal adult in their country of residence and need not reside in the country where the Account is registered.
  17. Once approved, the Organisation will receive a unique Emirates Business Rewards membership number.

D. Account Management

  1. The Programme Administrator(s) and Employee(s) linked to the Emirates Business Rewards Account must login using their registered email address and password.
  2. If the Programme Administrator(s) and Employee(s) linked to the Emirates Business Rewards Account are also Skywards Members, they can either use their registered email address or Skywards membership number and password.
  3. Guest Travellers will not be given access to the Emirates Business Rewards Account.
  4. Only the Programme Administrator(s) can access the Overview page by logging into their Emirates Business Rewards Account.
  5. It is the responsibility of the Programme Administrator(s) to complete the Emirates Business Rewards account profile.
  6. In the case the profile is incomplete, Emirates may contact Programme Administrator(s) to complete the profile.
  7. The Programme Administrator(s) must use the Bookings tab to book and manage travel for their Organisation.
  8. All pending travel requests sent to the Programme Administrator(s) must be paid for within 72 hours of the booking. If not paid, the booking will be cancelled.
  9. Programme Administrator(s) can book and manage for themselves as well as the Travellers of the Organisation.
  10. Programme Administrator(s) will have a list of all Programme Administrator(s) and Traveller(s) including Employee(s) who are linked to the Account and Guest Travellers.
  11. It is the Programme Administrator(s) responsibility to notify Travellers of these Conditions, the Privacy Policy and Conditions of Carriage and confirm that the Travellers have agreed to them,
  12. Programme Administrator(s) can upgrade, manage or cancel upcoming bookings including bookings made and paid for by Travellers.
  13. Employees who are linked to the Emirates Business Rewards Account can book and manage travel for themselves as well as other Travellers.
  14. Employees can only book travel for other Travellers when they are booking travel for themselves on the same flight.
  15. It is the Employee(s) responsibility to notify Travellers of these Conditions, the Privacy Policy and Conditions of Carriage and confirm that the Travellers have agreed to them,
  16. Employee(s) will not have access to the list of Programme Administrator(s) and Traveller(s).
  17. An Emirates Business Rewards Account can have up to 5 Programme Administrators.
  18. Programme Administrator(s) can invite Employee(s) of the Organisation to join the Emirates Business Rewards Account to book and manage travel for themselves.
  19. Invitations are valid for 7 days post which they will expire. Programme Administrator(s) can re-send invitations within 7 days and once they expire.
  20. Programme Administrator(s) can add Guest Travellers to the Account for the ease of making bookings.
  21. Programme Administrator(s) can add or remove other Programme Administrator(s), Employees and Guest Travellers.
  22. It is the responsibility of the Programme Administrator(s) to remove any Programme Administrator(s), Employees and Guest Travellers who are no longer associated to the Organisation.
  23. Employee(s) that are linked to the Account can remove themselves if they are no longer associated to the Organisation.
  24. The Programme Administrator(s) must use the Account tab to keep the Account information up to date.
  25. The Organisation name, Trade licence number or equivalent and country of operation cannot be edited by the Programme Administrator(s). If these details need to be changed, a written request on the Organisation’s letter head signed by the Programme Administrator(s) must be submitted to Us.
  26. Address, contact numbers, trade licence documentation and other general information can be updated from the ‘Accounts’ page.
  27. Correspondence by Us to You will be sent to the email address provided on the application.
  28. We will not be responsible for any misdirected mail.
  29. Programme Administrator(s) may terminate Membership by clicking on “Delete this Emirates Business Rewards account. Any such termination will result in a loss of all Business Reward Points.
  30. The Programme Administrator(s) can review travel activity by clicking on the ‘Reports’ tab.
  31. Where applicable, activities on the Reports page will include accruals on Eligible Accrual Flights or Partners, as well as redemptions for Dynamic Rewards Flights and Upgrades.
  32. Total spend and Cash saved values on the reports are in USD, and excludes taxes, and other industry partner charges (which are not included in Points accrual). The values are indicative and may be different from the actual cash spent or saved.
  33. Tickets eligible for accruing Points are categorized under ‘Regular Fares’. Tickets that are not eligible to accrue Points will be categorized under ‘Corporate Fares’.
  34. All Account activity conducted by the Programme Administrator shall be viewed as being conducted on behalf of the Member, Employee(s) and Traveller(s) and the Member shall be responsible for any breach of the Programme Rules by the Programme Administrator(s), Employee(s) and/or Traveller(s).

E. Earning Business Rewards Points

  1. Only Organisations registered with the Emirates Business Rewards Programme with a valid Emirates Business Rewards number are eligible to earn Business Rewards Points.
  2. Organisations are eligible to earn Business Rewards Points only after the registration has been completed.
  3. The Programme Administrator(s) or Employees must quote the correct Business Rewards number at the time of booking.
  4. The Organisation will not earn any Business Rewards Points if the Membership number quoted at the time of booking is incorrect or incomplete.
  5. The Business Rewards account of the Member will earn 1 Business Rewards Point for each USD 1 spent on the base airfare and carrier imposed charges but not on taxes, service fees and/or any other industry partner charges (which are not included in Points accrual). Points earned may vary due to Our currency conversion rates.
  6. Members are eligible to earn Business Rewards Points where the ticket meets each of the following conditions:
    I. The flight is booked by logging into the Emirates Business Rewards account, Emirates Contact Centres, Emirates Ticket Offices or Your preferred travel agent; and
    II. The ticket is issued on an Emirates document (whose thirteen-digit ticket number begins “176”) and the ticket is on an Emirates-marketed flight (flight number has designator “EK”) and is operated by Emirates (all three conditions must be met); and
    III. The airfare purchased is offered to the general public or is offered under Emirates’ marine, or missionary fare programmes.
  7. Business Rewards Points can only be earned on Eligible Accrual flights by an Employee or a Traveller. Business Rewards Points will be earned according to the class of travel booked, paid for and ticketed, not the class of travel actually flown. The Employee and/or Traveller must actually travel in order for the Member to qualify for Business Rewards Points, which will only be credited for sectors actually flown.
  8. Any Travellers (Employees or Guest Travellers) that are Skywards Members will continue to earn Skywards Miles and Tier Miles as per Emirates Skywards Programme Rules.
  9. Business Rewards Points will not be awarded on:
    • Any other flight segment of the ticket flown other than what is defined as an Eligible Accrual flight;
    • Corporate fares or any other formally negotiated fares;
    • Student fares;
    • Special Industry Bookings (AD/ID bookings, airline employee discounted tickets);
    • Group fares;
    • Emirates Skywards Reward flights;
    • Emirates Business Rewards redemption flights. However if the booking is a Dynamic Reward Upgrade, Business Reward Points will be credited on the part of the booking that has been paid for, but not on the upgraded sector;
    • Flights paid for by Emirates;
  10. Business Rewards Points cannot be purchased.
  11. Details of the Business Rewards Points earned by Your Organisation can be viewed in Your Business Rewards Account.
  12. Business Rewards Points will be credited to Your Account between 14 to 30 days after the date of each flight sector in the itinerary. While We will endeavour to credit Business Rewards Points within the timescales specified We will not be responsible for any delay in crediting Business Rewards Points to Your Account.
  13. Business Rewards Points cannot be combined with or added to any other Emirates rewards programmes or promotions, personal or otherwise.
  14. Unless otherwise agreed by Emirates in writing, You will not be able to earn further Business Rewards Points if:
    • You merge with, acquire or are acquired by another business in which case You must redeem Your Business Rewards Points within 3 months of Your change of status; or
    • At any time go into liquidation, receivership or administration in which case You will not be able to redeem Your Business Rewards Points;
  15. Requests for retrospective accrual of Business Rewards Points must be made online by logging in to the Account within 120 days of the date of travel of the missing flight sector and completing the Missing Points form. We may require You to send to Us proof of travel in case of a dispute in relation to Your entitlement to Business Rewards Points.
  16. Claims for missing Points will be reviewed and, where valid, Business Rewards Points will be credited to the Account. All applications for retrospective credit of Business Rewards Points will be processed and accepted at Emirates’ sole discretion.
  17. Disputes regarding Business Rewards Points should be directed to Emirates Customer Affairs via email (customer.affairs@emirates.com).
  18. Business Rewards Points expire 2 years from the date on which the eligible accrual flight was taken. Points will be removed from the Account only once per year on the last day of the month which is the anniversary of the joining month.
  19. However, we may at Our sole discretion impose such time limit for the validity of the redemption of Business Rewards Points as We deem appropriate.

F. Redeeming Business Rewards Points – General

  1. Business Reward Points can only be redeemed by the Programme Administrator(s). Dynamic Reward Flights or Upgrades can be booked for anyone designated by the Programme Administrator(s).
  2. The Programme Administrator(s) must log in to their Business Rewards account using their registered email address & password to redeem a flight using Business Rewards Points.
  3. Business Reward Points can be redeemed for Dynamic Reward Flights & Upgrades only on Eligible Rewards flights. We reserve the right to exclude certain fare types for Dynamic Reward Flights and Upgrades.
  4. Dynamic Reward Flights & Upgrades may not be redeemed until You have sufficient Points in Your Account.
  5. Details of Your redemption transactions will be documented in Your Account as soon as the travel is booked. The Business Rewards Points will be deducted immediately on the purchase of a Reward.
  6. Risk (for example unauthorised or fraudulent redemption) associated with Business Rewards Points passes to You as soon as Business Rewards Points are documented on Your Account.
  7. We are not liable for unauthorised or fraudulent use of Your Account and/or redemptions.
  8. The Programme Administrator(s) must pay for any taxes, fees & carrier imposed surcharges for all Dynamic Reward Flights or Upgrades using a credit card or any other payment method available on the Emirates Website.
  9. Dynamic Reward Flights & Upgrade bookings are subject to availability and cannot be waitlisted.
  10. Business Rewards Points may not be sold, bartered or purchased and any such transaction will be made void as will any transactions which have been altered or if a person other than the person named on the transaction (booking) attempts to use it. Transactions which are deemed void shall result in the forfeiture of the corresponding Business Reward Points. Emirates may at its sole discretion terminate Membership and/or cancel all Your accumulated Business Rewards Points to date as a result of any void transaction.
  11. We reserve the right to limit the number of seats made available for Dynamic Reward Flights or Upgrades.
  12. Rewards consisting of goods or services offered by Partners or Suppliers shall also be subject to the relevant terms and conditions of the Partners or Suppliers.
  13. All flight schedules remain subject to change without notice.
  14. Business Reward Points are not transferable in any way from one Business Rewards account to another or from one Business Rewards account into a Skywards account.
  15. Business Reward Points cannot be combined with Skywards Miles to redeem a Dynamic Reward Flight or Upgrade.
  16. Business Reward Points and any Dynamic Reward Flights and Upgrades do not have any cash value and neither Business Reward Points nor Dynamic reward flights and Upgrades are convertible into cash.
  17. We or Our Partners may from time to time impose a period in which no rewards will be available. Rewards may not be available on all flights at all times. We may withdraw, replace or substitute rewards at any time without notice.
  18. TO THE EXTENT PERMITTED BY LAW, WE ACCEPT NO LIABILITY IN RESPECT OF DEATH OR INJURY, OR CONSEQUENTIAL LOSS OR DAMAGES ARISING FROM, OR IN CONNECTION WITH, THE SUPPLY OF A REWARD (OTHER THAN THE USE OF A REWARD TICKET) OR FOR THE LOSS, THEFT OR DESTRUCTION OF A REWARD.
  19. SAVE AS MAY NOT BE EXCLUDED BY LAW, NO WARRANTY (WHETHER EXPRESS OR IMPLIED) WHATSOEVER IS GIVEN IN RESPECT OF REWARDS PROVIDED UNDER THE PROGRAMME. IN PARTICULAR, NO WARRANTY IS GIVEN WITH RESPECT TO THE QUALITY OF REWARDS OR THEIR SUITABILITY FOR ANY PURPOSE.
  20. TO THE EXTENT PERMITTED BY LAW AND SUBJECT TO THESE CONDITIONS, OUR LIABILITY, OR A PARTNER’S LIABILITY IN RESPECT OF FLIGHTS, GOODS OR SERVICES WHICH ARE THE SUBJECT OF A REWARD IS LIMITED TO ANY ONE OR MORE OF THE FOLLOWING: (a) REPLACEMENT OF THE GOODS OR SUPPLY OF EQUIVALENT GOODS; (b) THE REPAIR OF THE GOODS; (c) THE REPAYMENT OF THE COSTS OF REPLACING THE GOODS OR OF ACQUIRING EQUIVALENT GOODS AND, IN THE CASE OF SERVICES OR FLIGHTS, HAVING THE SERVICE OR FLIGHT SUPPLIED AGAIN, AT OUR OPTION OR THE PARTNER NOMINATED TO SUPPLY THE FLIGHT, GOODS OR SERVICES AS THE CASE MAY BE.

G. Dynamic Reward Flights

  1. Dynamic Reward Flights for travel are subject to the Conditions of Carriage, fare rules and the Business Rewards Programme Rules.
  2. Dynamic Reward Flights must be purchased using Business Rewards Points.
  3. Dynamic Reward Flights are only available on Eligible Reward flights. We reserve the right to exclude certain fare types for Dynamic Reward Flights and Upgrades. A Dynamic Reward ticket cannot be endorsed or transferred on a carrier other than Emirates.
  4. The number of Points You need for a Dynamic Reward Flight depends on the fare on that day, and the fare type the Programme Administrator chooses. It won’t be a fixed value. The number of Points needed for a Dynamic Reward Flight will be shown on the booking page when You are logged in to Your Emirates Business Rewards account.
  5. All Dynamic Reward Flights shall be issued as an electronic ticket and are subject to the usual taxes, fees, charges and surcharges associated with travel including (but not limited to) airport departure tax, customs fines, immigration fees, airport charges, customer user fees, fuel surcharges, security and insurance surcharges and all other incidental fees or taxes charged by any person or relevant authority or body for which You are directly liable and responsible for. Business Rewards Points cannot be used to pay for these charges.
  6. All Dynamic Reward Flights must be completed within 12 months of the date of ticket issue, or within such time as permitted by the rules of the fare selected.
  7. Dynamic Reward Flights cannot be upgraded using Skywards Miles.
  8. Prior to travel of the first flight sector, Dynamic Reward Flights may only be cancelled and refunded, if allowed by the rules of the commercial fare selected, subject to an administration fee.
  9. Once travel has commenced, Emirates will not refund any Points to Your Account, and will only refund taxes and surcharges, subject to an administration fee.
  10. Any Points re-credited to Your Account after refunding a Dynamic Reward Flight will carry their original expiry date. If Your Points were due to expire after purchasing a Dynamic Reward Flight, but before requesting a refund, no Points will be re-credited to Your Account. Any Business Rewards Points that have expired will not be credited back to Your Account.
  11. After the first sector of any Dynamic Reward Flight has been flown changes to the remaining sectors may be permitted subject to the fare rules of the ticket, the availability and capacity of the flight/route, and additional taxes and surcharges which may apply.
  12. Name changes are not permitted to a Dynamic Reward Flight.
  13. It is the responsibility of the Traveller travelling to ensure that he/she has a valid passport, visas, health certificates and all other necessary travel documentation required for the travel undertaken. A failure to travel with the correct documentation could result in the Traveller being refused travel, entry to the country of their destination or stopover, deportation or incarceration and in such circumstance(s) You will be solely responsible for any cost, loss or damage which Travellers or We (or our agents or servants) incur.

H. Dynamic Reward Upgrades

  1. All bookings must have a Business Rewards membership number to be eligible for a Dynamic Reward Upgrade.
  2. Dynamic Reward Upgrades are only available on Eligible Reward flights. We reserve the right to exclude certain fare types for Dynamic Reward Upgrades. A Dynamic Reward upgrade ticket cannot be endorsed or transferred on a carrier other than Emirates. All ticketing and fare rules applicable to the original ticket must be observed at all times.
  3. The table shows the eligibility criteria for a Dynamic Reward Upgrade:

  4. Dynamic Reward Upgrades must be booked at least six hours prior to departure and only Dynamic Reward Upgrades that are booked more than 48 hours prior to departure will be able to avail of any Chauffeur-drive services, seating requests or special meal services.
  5. Certain types of discounted tickets, AD/ID tickets, staff tickets and rebate tickets are not eligible for Dynamic Reward Upgrades using Business Reward Points.
  6. Dynamic Reward tickets in Economy can be upgraded to either Business or First Class using Business Reward Points so long as the Dynamic Reward Flight ticket falls within the Flex Plus, Flex or Saver fare brands.
  7. Dynamic Reward Upgrades must be booked online by a Programme Administrator by logging into the Business Rewards Account and clicking on the ‘’Upgrade’’ icon within the Bookings tab.
  8. All Dynamic Reward Upgrades are subject to booking class availability and cannot be guaranteed.
  9. Dynamic Reward Upgrades may be subject to administration fees, additional taxes and/or surcharges payable at the time of booking using all payment methods available on emirates.com. Business Reward Points cannot be used to cover these charges.
  10. If there is more than one passenger travelling on an original booking, any requests to purchase Dynamic Reward Upgrades will apply to all passengers on that booking and Business Reward Points will be debited accordingly.
  11. Dynamic Reward Upgrades are permitted from Economy Class to Business Class, or Economy to First or Business Class to First Class, subject to aircraft configuration, and is subject to the availability of reward seats in the higher class cabin.
  12. Once the Dynamic Reward Upgrade is processed, You are entitled to the respective baggage allowance, check-in and lounge facilities applicable to the higher class of travel.
  13. Once the Dynamic Reward Upgrade is processed, if there are any subsequent changes to the travel date, utilisation of the reward upgrade will be subject to availability and capacity of the new flight. Additional taxes and surcharges may apply. You must contact Your local Emirates Ticket Office or Emirates Contact Centre to discuss and process any changes. If the reward upgrade is unavailable on the new flight, the applicable Business Reward Points will be re-credited to Your Account, along with the refund of any taxes and surcharges.
  14. Dynamic Reward Upgrades may be cancelled prior to travel of the first sector of Your ticket. You understand that any cancellation by You will be subject to an administration fee as per the applicable fare rules of the upgraded ticket. The applicable Business Reward Points will be re-credited to Your Account, along with the refund of any unused taxes and surcharges, however expired Points will not be re-credited to Your Account. Business Reward Points will not be refunded into Your Account for any upgraded flights that were booked but that the Traveller did not fly.

I. Partners

  1. A Member may earn Business Rewards Points using the qualifying services of Partners on or after the Members’ joining date and after the join date of the Partner.
  2. We may at any time and without prior notice to Members, withdraw, limit, modify or cancel any rewards or Points supplied by Partners. It is the responsibility of the Member to verify eligibility to earn and redeem Points with Partners.
  3. When a Member selects services and/goods from a Partner the contract for such services and/or goods is between the Member and Partner. Accordingly the terms and conditions of the Partner shall apply to purchase of the goods and/or services selected by the Member. Some of these terms and conditions are mentioned on the Emirates Website but We strongly recommend that the Member reads the terms and conditions and also checks with the Partner prior to selecting the goods and/or services. By accepting the Partner's offer, the Member is agreeing to abide by the terms and conditions of the purchase imposed by the Partner, including payment of all amounts when due (if any) and compliance with all rules and restrictions regarding booking, availability, cancellation and refunds in respect of the services and/or goods. TO THE EXTENT PERMITTED BY LAW, WE ACCEPTS NO LIABILITY WHATSOEVER IN RESPECT OF REWARDS SUPPLIED BY PARTNERS IN CONNECTION WITH A PARTNER'S REFUSAL TO SUPPLY A REWARD TO THE MEMBER. The rights, if any, which a Member may have in connection with a reward, are solely against the Partner supplying that reward. Subject to this clause, all rewards supplied to a Member will be subject exclusively to the terms and conditions of Partners supplying the reward.

J. Data Protection

  1. Emirates takes its responsibilities regarding the protection of personal data relating to individuals very seriously. Whilst the Organisation remains a Member We are likely to process personal data (including sensitive personal data) relating to Programme Administrator(s), Traveller(s) and other persons who use services purchased using Business Rewards Points.
  2. Our Privacy Policy forms part of these Conditions and applies to all personal data that We collect and process in respect of the participation of the Organisation in the Emirates Business Rewards programme.
  3. In addition to the matters set out in Our Privacy Policy the personal data provided will be processed, including using third party data processors, for the following purposes:
    • Processing the application of the Organisation for the Emirates Business Rewards programme membership;
    • Management and administration of the Programme;
    • Redemption of Dynamic Reward Flights and Upgrades;
    • Making changes to existing redemptions and/or developing new redemption channels and propositions;
    • Account, audit, billing and credit or other payment card verification and screening;
    • Testing, development and maintenance of the Programme;
    • Communicating with Programme Administrator(s), Traveller(s) or other persons who use services purchased using Business Rewards Points;
    • Conducting customer satisfaction surveys, research, statistical and market analysis;
    • Developing new services;
    • Marketing and market research purposes;
    • Otherwise used in a manner which an individual may authorise from time to time;
    • As required by law, including disclosures to the police, immigration and customs authorities;
    • Sending you communications about promotions, services, products and facilities offered by Us;
    • Disclosing to a Partner to assist that Partner in the planning and development of the Programme
    • By Partners to send you separate communications about services, products and facilities offered by that Partner (unless You indicate otherwise).
  4. It is the Programme Administrator(s) responsibility to notify in writing to other Programme Administrator(s), Traveller(s) or other persons who use services purchased using Business Rewards Points about the following:
    • The personal data collected by Us;
    • The manner in which personal data may be processed, used and disclosed by Us;
    • The personal data may be held for processing in countries that may not have adequate data protection laws or regulations;
  5. It is the Programme Administrator(s) responsibility to obtain consent of every person whose personal data is provided to Us with regards to Our use in accordance with these terms prior to granting Us with access to such personal data.
  6. When making a booking on behalf of Traveller(s) or any other person we may rely on the authority of the Programme Administrator(s).
  7. The consent given by a person will continue in effect unless and until the person withdraws the consent by notice in writing to an Emirates Contact Centre. Withdrawal of consent may mean that certain services may no longer be provided to the person, and also entitles Us to terminate or alter Membership in the Programme immediately.
  8. A person may obtain a copy of his or her personal data upon making a written request and upon paying Us reasonable costs (if any) of providing that information. The person may request Us to correct or delete any item of the information which is not accurate, complete or up-to-date at no charge to the person.

K. Termination

  1. The Programme Administrator(s) can terminate Membership of the Organisation from the Emirates Business Rewards programme.
  2. The Account can be terminated by logging on to Emirates Business Rewards and selecting ‘Delete this Emirates Business Rewards Account’ from the Accounts tab.
  3. Termination of the Account by the Programme Administrator(s) will result in forfeiture of existing unused Business Rewards Points and as such the Organisation will no longer be able to use these Points for redemptions.
  4. Termination may not affect any continuing obligations the Organisation may have under these conditions.
  5. Emirates reserves the right to suspend or terminate the right to earn or redeem Points or suspend or terminate the Account at any time for any reason. We shall notify the Programme Administrator(s) and Traveller(s) on their registered email of such suspension or termination.
  6. Supplying falsified information to Emirates will lead to termination of the Account.
  7. Incomplete profiles, including missing trade licence numbers or equivalent and trade licence copy or equivalent, can lead to suspension of the Account. The Account may be reactivated at Our discretion once the missing information has been provided.
  8. Any kind of misuse or actions which are against Programme policy or these Conditions will lead to termination of the Account. This includes misuse on the part of, but not limited to, Programme Administrator(s), Traveller(s) or any third party person(s) or entity associated to the Account.
  9. The Programme Administrator(s) may be contacted by Emirates to authenticate or provide additional information on a specified topic. Failure to provide the required information may lead to Account suspension or termination.
  10. If Your Account does not record any accrual or redemption activity for twenty-four (24) consecutive months, it will be terminated and any unused Points will be forfeited.

L. Limitation of Liability & Indemnification

  1. TO THE EXTENT PERMITTED BY LAW, EMIRATES WILL NOT BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY LOSS OR DAMAGE, WHETHER DIRECT OR INDIRECT, RESULTING FROM TERMINATION OR CHANGE OF OR TO EMIRATES BUSINESS REWARDS OR ANY OF THE FACILITIES, BENEFITS OR ARRANGEMENTS WHICH ARE MADE AVAILABLE TO A PERSON INCLUDING BUT NOT LIMITED TO MEMBERS, PROGRAMME ADMINISTRATOR(S) OR TRAVELLER(S) AS A RESULT OF THE EMIRATES BUSINESS REWARDS PROGRAMME.
  2. Emirates Business Rewards reserves the right to disqualify a Member from further participation in the Emirates Business Rewards programme, to cancel all previously accumulated Business Rewards Points and to seek compensation for the utilisation of products and/or services purchased with Points if, in Emirates’ sole judgement, the Programme Administrator(s), Traveller(s) or any other person(s) using a product and/or service purchased with Points, has engaged in wilful misconduct or breached any of the rules governing the Emirates Business Rewards programme, including, but not limited to the fraudulent acquisition, sale or abuse of Points or acquisition, sale or abuse of redemption benefits.
  3. Some services offered to Members are operated by third party Suppliers or Partners. All Members taking advantage of these services will be entering into a legal relationship with the Supplier or Partner. TO THE EXTENT PERMITTED BY LAW, EMIRATES EXCLUDES ALL LIABILITY TO ANY MEMBER OR OTHER ENTITY OR PERSON OF WHATSOEVER NATURE IN RESPECT OF ANY NEGLIGENCE, WILFUL MISCONDUCT, POOR SERVICE OR OTHER BREACH OF OBLIGATION OUT OF THE PROVISION OR FAILURE TO PROVIDE THE SERVICES BY OR ON BEHALF OF A SUPPLIER OR PARTNER ARISING OUT OF THAT LEGAL RELATIONSHIP WITH THE SUPPLIER OR PARTNER.
  4. The information published on the Website or may be incomplete or include inaccuracies or typographical errors. We do not represent or warrant that access to the Website will be uninterrupted or that there will be no failures, errors or omissions or loss of transmitted information, or that no viruses will be transmitted on the Website. We make no representations about the suitability of the information, products, and services contained on the Website for any purpose. All such information, products, and services are provided "as is" without warranty of any kind. We hereby disclaims all warranties and conditions with regard to the information, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement
  5. IN NO EVENT SHALL WE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE WEBSITE OR WITH THE DELAY OR INABILITY TO USE THE WEBSITE, OR FOR ANY INFORMATION, PRODUCTS, AND SERVICES OBTAINED THROUGH THE WEBSITE, OR OTHERWISE ARISING OUT OF THE USE OF THE WEBSITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE.
  6. The Website may contain hyperlinks to websites operated by third parties. Such hyperlinks are provided for your reference only and your use of these sites may be subject to terms and conditions posted on them. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites and we accept no liability for their content. UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR USE OR RELIANCE ON INFORMATION OBTAINED THROUGH THIRD PARTY WEBSITES.
  7. You agree to indemnify Us, Our employees, agents and representatives, and to hold them harmless from and against any and all claims, and liabilities (including legal costs) that may arise from your submissions to the Website, from your use of material obtained through the Website, from your breach of these Conditions, or from any such acts arising through your use of the Website. Emirates Skywards reserves the right, in its sole discretion, to deny access to the Website or any portion of it without notice or liability.
  8. SUBJECT TO APPLICABLE INTERNATIONAL LAW, WE ACCEPT NO LIABILITY IN RESPECT OF PERSONS TRAVELLING ON REWARD TICKETS OTHER THAN AS SET OUT IN THE CONDITIONS OF CARRIABE AND TRAVEL DOCUMENTS.

M. Miscellaneous

  1. The Organisation’s use of their Membership, after any change or variation to these conditions will be deemed to be acceptance by the Organisation to that change or variation.
  2. Any notice to be given to the Organisation under these Conditions will be deemed to have been given if posted by prepaid post to the Organisation at the address provided by the Organisation for the purpose of Emirates Business Rewards.
  3. These Conditions are governed by the laws of the Emirate of Dubai and any proceeding with respect to or in connection with Emirates Business Rewards must be brought in that jurisdiction. Membership, including eligibility for Membership and any Business Rewards Points and redemptions, is subject to any applicable laws and regulations, including all applicable resolutions of the International Air Transport Association.
  4. Emirates Business Rewards does not operate (or will cease to operate) in a jurisdiction in which it would be prohibited (or become prohibited) by any relevant law or governmental direction.
  5. Reasonable care has been taken to ensure that information contained in these Conditions and in any publications and advertisements in connection with Emirates Business Rewards is accurate, but Emirates will not accept any liability with respect to any errors or omissions in any information, whether written or verbal.
  6. Any part of these Conditions which is unenforceable for any reason shall be considered capable of being cut out so as not to affect the remainder of these Conditions in any way. Emirates shall not be required to provide any service or otherwise act in pursuance of these Conditions if to do so would be contrary to law.
  7. Persons, including, but not limited to Programme Administrator(s) and/or Traveller(s) may be required to provide documentation at check-in that can establish the person’s identity and their association with the Membership of the Organisation in Emirates Business Rewards. If a person fails to comply with this requirement, Emirates Business Rewards reserves the right to refuse carriage.
  8. The links at the bottom of this page namely the Terms and Conditions and Privacy Policy are incorporated herein by reference.
  9. If You wish to complain about the service herein please contact Emirates Customer Affairs via email to customer.affairs@emirates.com

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