Baggage and lost property

Delayed or damaged baggage

Am I entitled to compensation if my baggage is delayed?

Emirates offers Interim Relief (IR) compensation to all customers traveling to and from the US who report missing baggage. IR is also offered to passengers who have traveled on other routes when no baggage is received (excluding residents).

IR can be used to purchase essential items such as toothbrushes, toothpaste, soap, shampoo, and sleepwear. To claim IR compensation, please visit your nearest Emirates office with your passport and the receipt for your ticket.

We do extensive tracking to reunite passengers with their bags. In the unfortunate incident your baggage is declared lost, we will contact you to arrange compensation.