Baggage and lost property

Lost property

What should I do if I’ve lost a piece of property?

If you’ve lost a piece of property on board one of our aircraft, please contact the lost property office at the airport where your flight landed. The customer service agents there will be able to help you.

So if your flight landed in Dubai, contact Dubai Airport (opens an external website in a new tab).

What should I do if my baggage is delayed?

What should I do if my baggage is damaged?