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Denied Boarding Compensation Options

Denied boarding vouchers

If you have a Denied Boarding voucher, you can book your flights between 7 and 365 days after the date the voucher was issued by getting in touch with us.

The journey you can book will depend on the journey you were taking when you were denied boarding. Find the journey for which you were denied boarding in the tables below to see what journeys you can book with your voucher. 

Depending on your voucher type, you may be able to book a trip listed in another table. This is outlined in the voucher options summary table at the bottom of the page.

If you need more information, please read our dedicated FAQs:


For travel between Dubai and Zone 1—Denied Boarding Option Voucher 1
This option is for tickets where the original travel was exclusively between Dubai and cities in Zone 1 (as outlined below). This voucher can be used for a valid round-trip ticket to the following cities served by Emirates, for up to two flights:
Cities
Zone 1 Middle EastBaghdad, Basra, Dammam, Jeddah, Kuwait, Madinah, Muscat, Riyadh, Tehran, Bahrain
Zone 1 Near EastAddis Ababa, Amman, Beirut, Cairo, Khartoum
Zone 1 Asian SubcontinentAhmedabad, Bengaluru, Chennai, Colombo, Delhi, Dhaka, Hyderabad, Islamabad, Kabul, Karachi, Kochi, Kolkata, Lahore, Male, Mumbai, Peshawar, Sialkot, Thiruvananthapuram
OR between the following city pairs
  1. Accra and Abidjan
  2. Bangkok and Hong Kong
  3. Buenos Aires and Rio de Janeiro
  4. Buenos Aires and Rio de Janeiro
  5. Larnaca and Malta
  6. Lusaka and Harare
  7. Sydney and Christchurch
  8. Yangon and Phnom Penh
  9. Sao Paulo and Santiago de Chile
  10. Rio De Janeiro and Santiago De Chile
  11. Bangkok and Phnom Penh
For travel between Dubai and Zone 2—Denied Boarding Option Voucher 2
This option is for tickets where the original travel was exclusively between Dubai and cities in Zone 2 (as outlined below). This voucher can be used for a valid round-trip ticket to the following cities served by Emirates, for two flights:
Cities
Zone 2 EuropeAmsterdam, Athens, Barcelona, Birmingham, Bologna, Brussels, Budapest, Copenhagen, Dublin, Dusseldorf, Edinburgh, Frankfurt, Geneva, Glasgow, Hamburg, Istanbul & Sabiha Gokçen, Larnaca, Lisbon, London, Lyon, Madrid, Malta, Manchester, Milan, Moscow, Munich, Newcastle, Nice, Oslo, Paris, Porto, Prague, Rome, St Petersburg, Stockholm, Venice, Vienna, Warsaw, Zagreb, Zurich
Zone 2 Far EastBangkok, Beijing, Cebu, Angeles/Mabalacat, Denpasar, Guangzhou, Hanoi, Ho Chi Minh City, Hong Kong, Jakarta, Kuala Lumpur, Manila, Osaka, Phnom Penh, Phuket, Seoul, Shanghai, Singapore, Taipei, Tokyo, Yangon, Yinchuan, Zhengzhou
Zone 2 AfricaAbidjan, Accra, Algiers, Cape Town, Casablanca, Conakry, Dakar, Dar es Salaam, Durban, Entebbe, Harare, Johannesburg, Lagos, Luanda, Lusaka, Mahe Island, Mauritius, Nairobi, Tunis
OR between the following city pairs
  1. Athens and Newark
  2. Bangkok and Sydney
  3. Milan and New York
  4. Singapore and Brisbane
  5. Singapore and Melbourne
  6. Denpasar and Auckland

For travel via Dubai between cities in Zone 1—Denied Boarding Option Voucher 3
This option is for tickets where the original travel was exclusively between cities in Zone 1 via Dubai (as outlined below). This voucher can be used for a valid round-trip ticket to the following cities served by Emirates, for up to four flights:
Cities
Zone 1 Middle EastBaghdad, Basra, Dammam, Jeddah, Kuwait, Madinah, Muscat, Riyadh, Tehran, Bahrain
Zone 1 Near EastAddis Ababa, Amman, Beirut, Cairo, Khartoum
Zone 1 Asian SubcontinentAhmedabad, Bengaluru, Chennai, Colombo, Delhi, Dhaka, Hyderabad, Islamabad, Kabul, Karachi, Kochi, Kolkata, Lahore, Male, Mumbai, Peshawar, Sialkot, Thiruvananthapuram
For travel between Zone 1 and Zone 2, or within Zone 2 via Dubai—Denied Boarding Option Voucher 4
This option is for tickets where the original travel was exclusively between cities in Zone 1 and Zone 2, or within cities in Zone 2 via Dubai (as outlined below). This voucher can be used for a valid round-trip ticket to the following cities served by Emirates, for up to four flights:
Cities
Zone 1 Middle EastBaghdad, Basra, Dammam, Jeddah, Kuwait, Madinah, Muscat, Riyadh, Tehran, Bahrain
Zone 1 Near EastAddis Ababa, Amman, Beirut, Cairo, Khartoum
Zone 1 Asian SubcontinentAhmedabad, Bengaluru, Chennai, Colombo, Delhi, Dhaka, Hyderabad, Islamabad, Kabul, Karachi, Kochi, Kolkata, Lahore, Male, Mumbai, Peshawar, Sialkot, Thiruvananthapuram
Cities
Zone 2 EuropeAmsterdam, Athens, Barcelona, Birmingham, Bologna, Brussels, Budapest, Copenhagen, Dublin, Dusseldorf, Edinburgh, Frankfurt, Geneva, Glasgow, Hamburg, Istanbul & Sabiha Gokçen, Larnaca, Lisbon, London, Lyon, Madrid, Malta, Manchester, Milan, Moscow, Munich, Newcastle, Nice, Oslo, Paris, Porto, Prague, Rome, St Petersburg, Stockholm, Venice, Vienna, Warsaw, Zagreb, Zurich
Zone 2 Far EastBangkok, Beijing, Cebu, Angeles/Mabalacat, Denpasar, Guangzhou, Hanoi, Ho Chi Minh City, Hong Kong, Jakarta, Kuala Lumpur, Manila, Osaka, Phnom Penh, Phuket, Seoul, Shanghai, Singapore, Taipei, Tokyo, Yangon, Yinchuan, Zhengzhou
Zone 2 AfricaAbidjan, Accra, Algiers, Cape Town, Casablanca, Conakry, Dakar, Dar es Salaam, Durban, Entebbe, Harare, Johannesburg, Lagos, Luanda, Lusaka, Mahe Island, Mauritius, Nairobi, Tunis
For travel between Dubai and Zone 5—Denied Boarding Option Voucher 5A
This option is for tickets where the original travel was exclusively between Dubai and cities in Zone 5 (as outlined below). This voucher can be used for a valid round-trip ticket to the following cities served by Emirates, for two flights:
Cities
Zone 5 North AmericaBoston, Chicago, Dallas/Ft.Worth, Fort Lauderdale, Houston, Los Angeles, New York, Orlando, San Francisco, Seattle, Toronto, Washington DC
Zone 5 South AmericaBuenos Aires, Rio de Janeiro, Sao Paulo, Santiago De Chile
Zone 5 AustraliaAdelaide, Brisbane, Melbourne, Perth, Sydney
Zone 5 New ZealandAuckland, Christchurch
For travel via Dubai originating/terminating in Zone 5—Denied Boarding Option Voucher 5B
This option is for tickets where the original travel either started or terminated in the cities listed below flying via Dubai (as outlined below). This voucher can be used for a valid round-trip ticket to the following cities served by Emirates, for up to four flights:
Cities
Zone 5 North AmericaBoston, Chicago, Dallas/Ft.Worth, Fort Lauderdale, Houston, Los Angeles, New York, Orlando, San Francisco, Seattle, Toronto, Washington DC
Zone 5 South AmericaBuenos Aires, Rio de Janeiro, Sao Paulo, Santiago De Chile
Zone 5 AustraliaAdelaide, Brisbane, Melbourne, Perth, Sydney
Zone 5 New ZealandAuckland, Christchurch


Depending on your voucher, you may be able to select a journey from other tables, as outlined below:

Denied Boarding VoucherRouting options:Max number of flights that can be taken
Denied Boarding Voucher Option 1Routing within Option 12 flights
Denied Boarding Voucher Option 2Routing within Option 2 (or Option 1)2 flights
Denied Boarding Voucher Option 3Routing within Option 3 (or Option 1)4 flights
Denied Boarding Voucher Option 4Routing within Option 4 (or Options 1, 2, or 3)4 flights
Denied Boarding Voucher Option 5ARouting within Option 5A (or Options 1 or 2)2 flights
Denied Boarding Voucher Option 5BAny of the above (OR) routing originating/terminating from North America, South America, Australia, or New Zealand via Dubai to the network4 flights