Request a refund | Submit a form for your request | Help

Important Information

You can request a refund by completing our form. We will process the refund according to the rules of your fare at the time you bought your ticket.

You may use this form for refund of taxes if applicable, after completing your journey to avoid cancellation of the unused portion of your journey.

If your ticket is issued by a travel agent please contact the agent for a refund.

If you are resigned staff, you can request a refund by completing our form.

Before you complete the form

I understand the fare conditions for my Emirates ticket or the service as advised at the time of purchase.

I understand that by requesting a refund my entire booking will be cancelled.

I understand that by requesting a refund, any expired Skywards Miles I used to pay for my ticket won't be credited back to my account. This refund will be carried out at Skywards’ discretion.

I understand that I will not be able to reverse the process once I have submitted this request.

Let’s find your booking

Personal information

Your personal details

First name

Last name

Confirm email

Customer contact info details

Area code

Phone number

Emirates Skywards number (Optional)

Business Rewards number (optional)

Refund type

Select your refund request type

What product are you requesting a refund for?

Cancellation fee waiver

In the event of death of the passenger or close family member, we may waive applicable cancellation fees when refunding ticket. If you believe you are eligible for this fee waiver, please complete this form.

Note: We can only waive your fees if permitted by the Fare Conditions of your ticket. You will need to submit supporting documents along with the completed form. Please have the appropriate documents on hand before submitting your request.

Death of passenger or family member

Ticket/EMD details

Ticket or EMD details

Ticket or document number

Name of passenger

Payment Information

Payment

How did you pay?

Comments

Optional comments (please enter words, no special characters)

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