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Our current network and services

We have created a specific page where you will find everything you need to know about our current network, safety, products, services and travel guidance.

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Flying to and from Dubai

If you’re a Dubai resident or a tourist planning to travel to Dubai, you need to follow government guidelines.

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Travel requirements updates

The travel regulations in each destination are changing frequently. Please check the travel requirements page for the most recent information before you travel. Customers are required to come to the airport with the appropriate travel documents for their destination.

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New rebooking options for our customers affected by COVID 19

We’d like you to know that you now have two new options that offer you the flexibility to fly with us again when you’re ready if you booked a ticket before 31 March.

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Live chat

General queries:

+4008822380+4008822380Additional notes:
Mandarin and Cantonese languages will be available 08:00 - 18:00 (Monday - Friday) and 08:00 - 17:00 (Saturday - Sunday). English speakers are available to assist 24 hours, meaning we can answer your call sooner in this case.

Help and support

Contact us worldwide

In light of health concerns globally, we strongly advise our customers to avoid visiting our physical offices at the moment.

Help and support

Baggage portal

Find out how much baggage and luggage you can take onboard, all about our cabin baggage rules, and use our baggage allowance calculator to prepare for your trip.

Facebook official page

Our customer service teams are online 24/7 to answer your queries in English and Arabic.

Twitter official page

Reach out to us on the official customer service Twitter channel for Emirates airline. We are here 24/7 to help you in English or Arabic.