Emirates Skywards Programme Updates

We’re always looking for ways to make your Emirates Skywards experience more rewarding.

From giving you to more flexibility in how you earn and spend your Skywards Miles, to creating more ways for families to enjoy them together, we’re continuing to evolve the programme around the way you live and travel.

A new My Family experience is coming by the end of 2027, with more rewarding ways for families to earn and share Skywards Miles and enjoy rewards together.

You will have greater control over your individual Skywards Miles and a wider range of rewards to enjoy together.

While we prepare for the enhanced experience, the current My Family will be paused from January 2027:

• My Family Account Management activities will be temporarily unavailable
• Skywards Miles pooling and spending from My Family accounts will be temporarily unavailable
• Any Skywards Miles remaining in My Family accounts will be transferred to the Family Head’s individual Emirates Skywards account
• Any Skywards Miles you earn from January 2027 will remain in your individual Emirates Skywards account

We’re expanding My Family to offer more ways for families to earn and share Skywards Miles and enjoy rewards together.

While we make enhancements, some features will be temporarily unavailable from January 2027:

• Creating or and closing My Family accounts
• Changes to existing My Family accounts, including adding or removing family members
• Skywards Miles pooling and spending from My Family account

During this period, any Skywards Miles currently in My Family accounts will be transferred to the Family Head's individual Emirates Skywards account and will remain valid for up to two years for use on travel and lifestyle rewards for all family members. Any Skywards Miles earned will continue to be credited to members' individual Emirates Skywards accounts. Once transferred, the Miles will remain available for use as per the applicable Emirates Skywards programme rules. Skywards Miles transferred will be reflected in the respective Family Head's account within 7 - 14 days. The Family Head can continue to spend these Miles on travel and lifestyle rewards for all family members.

Any existing My Family booking will remain valid and you can continue to travel as planned. You can speak to our representatives at the Emirates Contact Centre if you need to make changes to an existing booking.

We'll automatically transfer your account along with the associated family members to the new My Family programme, so you won't need to do a thing.

No. If you have an active My Family account, it will be automatically transferred to the new My Family programme, so you won’t have to enrol again.

In January 2027, the Skywards Miles in your My Family account will be transferred to the Family Head's individual Emirates Skywards account.

Once transferred, the Miles will remain available for use as per the applicable Emirates Skywards programme rules. Skywards Miles transferred will be reflected in the respective Family Head's account within 7 to 14 days. The Family Head can continue to spend these Miles on travel and lifestyle rewards for all family members.

Yes. All Skywards Miles pooled within your My Family account will be securely transferred to the Family Head's individual Emirates Skywards account. Once transferred, the Miles will remain available for use as per the applicable Emirates Skywards programme rules. Skywards Miles transferred will be reflected in the Family Head's account within 7 to 14 days of the transfer.

In January 2027, all Skywards Miles will be transferred to your individual Emirates Skywards account. You will then need to create a new My Family account and link eligible family members once the programme relaunches.

In January 2027, the Skywards Miles in your My Family account will be transferred to the Family Head's individual Emirates Skywards account. Once transferred, the Miles will remain available for use as per the applicable Emirates Skywards programme rules. Skywards Miles transferred will be reflected in the respective Family Head's account within 7 - 14 days. The Family Head can continue to spend these Miles on travel and lifestyle rewards for all family members. 

Yes. If members do not wish their existing My Family account to transition to the new programme, they may leave or close their My Family account, or make any required changes, before the My Family account is paused in January 2027.

If you are a Family Member, any Skywards Miles already contributed to the My Family account will remain in the account and can continue to be used by the Family Head and the remaining Family Members until January 2027.

If you are the Family Head, closing the My Family account before January 2027 will result in the account being closed and any remaining Skywards Miles in the My Family account being forfeited.

Once the My Family account is paused in January 2027, requests to leave, close, or make changes to the account will not be possible and will need to wait until the new My Family programme is relaunched.

No. During the transition period, you will not be able to access the Skywards Miles being transferred. The Miles transferred to the Family Head’s individual Emirates Skywards account will take up to 14 days to be reflected in the account.

In the new My Family, you’ll keep your Skywards Miles in your individual Emirates Skywards account. You’ll only need to pool your Miles together when making an eligible My Family redemptions.

We encourage you to make the most of any Skywards Miles in your My Family account and make any necessary changes before January 2027.

The new My Family programme will go live by the end of 2027. We will keep you informed and provide updates closer to the launch.

The new My Family programme offers members a wider range of rewards to enjoy as a family and greater control over their Skywards Miles. Changes include the ability to keep Skywards Miles in individual accounts to be pooled together only when redeeming My Family rewards.

From 1 June 2027, your Skywards Miles will be valid for three years from the flight or partner activity date rounded to the end of the month. This will replace the current approach where expiry is in three years rounded to the end of your birth month.

This change will apply to Skywards Miles earned from 1 June 2027 and will not affect Miles already in your account.

The update ensures a consistent Miles expiry period for all members, which will improve fairness and make it easier for you to track the validity of your Skywards Miles.

Here’s what you can expect:

Skywards Miles earned before 1 June 2027

Skywards Miles earned on 10 May 2024 by a member with a July birthday has expiration date of 31 July 2027. At the same time Skywards Miles earned on 10 May 2024 by a member with a March birthday have an expiration date of 31 March 2028.

Skywards Miles earned from 1 June 2027

Skywards Miles earned on 10 May 2024 will have an expiration date of 31 May 2027 for all members regardless of the member’s birth month.