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Conditions of Carriage

When you buy a ticket for air travel with Emirates, it constitutes a contract of carriage. It allows you to be carried on a flight or a series of flights. Its terms are governed by a) the terms and conditions of the ticket, b) the conditions of carriage, c) the applicable tariffs, and d) our regulations.

Read the full Conditions of Carriage

China Notices

The standards only apply to flights originated from mainland China and tickets that issued in mainland China. The Standards shall take effect from 1 January 2017.

The Customer Services Standards in case of flight delay or cancellation

Worldwide Notices

Our transparency statement on the Modern Slavery Act

Modern slavery, servitude, forced labour and human trafficking are crimes and violations of fundamental human rights. The Modern Slavery Act 2015 is an Act of Parliament in the United Kingdom that tackles slavery in the country, and combines previous offences relating to trafficking and slavery.


The Emirates Group complies with all of the laws of the countries in which it operates including those relating to anti-human trafficking and anti-slavery. The Emirates Group has a zero tolerance approach to modern slavery and is committed to acting ethically and with integrity in all business dealings, relationships and supply chains.


Emirates Group Anti-Slavery and Human Trafficking Policy


Emirates Statement on Modern Slavery

European Union Notices

From 17 February 2005, EC Regulation 261/2004 gives passengers boarding a flight in an EU country certain rights in the event of denied boarding, cancellation, or long delay of flights.


Denied Boarding Notice(Opens a PDF in a new tab)


Delay Notice(Opens a PDF in a new tab)


Cancellation Notice(Opens a PDF in a new tab)


If you feel you are entitled to compensation according to these notices, please contact your nearest Emirates office.


National Enforcement Bodies(Opens a PDF in a new tab)


Note that not all EC countries have appointed national enforcement bodies.


From 1st May 2009, the EU imposed new restrictions on the personal import of products of animal origin into the EU. More information can be found on the European Commission’s website(Opens an external website in a new tab).

The EU Summary of Liability

We’ve explained our liabilities towards you as a customer and your baggage in accordance with EC regulations.


The EU Summary of Liability(Opens a PDF in a new tab)

List of airlines banned within the EU

The EU Air Safety List(Opens an external website in a new tab)


If we have made a reservation for you on a flight which is due to be operated by an airline whose name is entered on the list, you may be entitled to reimbursement or re-routing in respect of such flight in accordance with Article 8 of EC Regulation 261/04. Note that the eligibility requirements contained within EC Regulation 261/04 shall apply to your flight.

Insolvency protection

Emirates has taken out insolvency protection with International Passenger Protection Limited(IPP) as Cover Holder for Certain Underwriters at Lloyd’s. This Insurance is only in respect of the Insolvency of Emirates for all monies paid to us (Emirates) in respect of Linked Travel & Package Travel Arrangements booked as defined under The Package Travel and Linked Travel Arrangements Regulations 2018 / and/or Directive (EU) 2015/2302


If you require to make a claim due to our Insolvency then please contact IPP on UK +44 (0)345 266 1872 or claim online www.ipplondon.co.uk/claims.asp

Notices for the United States of America

Advance Passenger Information – privacy notice

The following notice from the US Transportation Security Administration applies to all passengers travelling to or from the United States of America:


“The Transportation Security Administration (TSA) requires you to provide your full name, date of birth, and gender for the purpose of watch list screening, under the authority of 49 U.S.C. section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R parts 1540 and 1560. You may also provide your Redress Number, if available. Failure to provide your full name, date of birth, and gender may result in denial of transport or denial of authority to enter the boarding area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA privacy policies, or to review the system of records notice and the privacy impact assessment, please see the TSA Web site at www.tsa.gov(Opens an external website in a new tab)"

Malaysian notices

Airline passengers’ rights are protected under the Malaysian Aviation Consumer Protection Code (MACPC), regardless if they have purchased travel insurance from an airline or any travel insurance service provider. For more information on the MACPC, head to www.mavcom.my.

Tax discount for Maldives residents

Tickets for Flights departing from Male (MLE) are issued inclusive of the Airport Development Fee and Airport Service Charge. These are charged at a rate of USD 25 each, but Maldives nationals receive a discount on these fees and are only required to pay USD 12 for each tax. Maldives nationals can contact us to request a refund of the USD 13 for each tax they are not required to pay.


For more information please visit https://mira.gov.mv/forms/r834-guide-to-airport-service-charge-and-development-fee.pdf.

Notice for travellers planning to visit Tanzania

All plastic carrier bags, regardless of their thickness are prohibited from being imported, exported, manufactured, sold, stored supplied and used in Mainland Tanzania.


Travellers going to Tanzania are advised to avoid carrying or packing plastic bags in their suitcases or hand luggage.


However, plastic packaging for medical, foodstuff, sanitary and waste management services will be permitted. Additionally, plastic carrier items known as “Ziploc bags” specifically used for carrying toiletries when travelling will be permitted, and are expected to remain in possession of travellers throughout their visit.

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