You must wear a cloth or medical mask throughout Dubai International airport, during boarding, throughout your flight, and as you leave the aircraft. Children under 6 years old and customers who have certain medical conditions do not have to wear a mask.
Due to local government regulations, only medical face masks are accepted on flights from Dubai to Germany, France, and Austria.
If for medical reasons you’re unable to wear a mask throughout your entire journey, just contact us 48 hours before your flight to request an exception and present your medical certificate at check-in. You don't have to complete our MEDIF form. Then the cabin crew on your flight will be aware of your exemption.
The medical certificate must have the following information.
The validity of the medical certificate must be up to 3 months/ 90 days from the date of issuance. This document must be carried with you at all times during your journey.
The face mask exemption is valid only on-board an Emirates aircraft.
Chauffeur-drive is available in nearly all of our current destinations. Check the availability of our Chauffeur-drive service here.
Our drivers in Dubai will be wearing a mask. Our chauffeurs around the world will follow the safety regulations in each destination. You will also need to follow the local safety regulations and bring your own mask and gloves to wear if these are required. Hand sanitiser will be available in your car.
The car is completely cleaned and disinfected from the start of every driver’s duty. And the interior is sanitised after every trip, including common touchpoints like buckles, handles, buttons, switches and blinds.
We’re wearing our face masks at the airport and you’ll need to have yours on too.
Only people who are travelling can enter the airport, unless you have a disability and need assistance to travel.
Our check-in desks are fitted with protective antimicrobial screens or you can use our separate self check-in and bag drop kiosks.
You can also register for our biometric path and experience a contactless journey through Emirates Terminal 3 using only facial recognition. Find out more about our smart journey.
Our First Class and Business Class lounges on Concourse B and Business Class lounge on Concourse A at Dubai International airport are open with our full service offering. Due to ongoing safety protocols, some lounges in Dubai and worldwide may not be open at this time. We continue to open up more of our lounges, so search for available lounges at your departure airport before you travel.
We’re wearing our face masks in the lounge and you’ll need to wear yours too when you’re not eating or drinking.
We’ve reduced the number of people able to enter the lounge. Our chairs and tables are spaced further apart and are thoroughly sanitised after each use.
We’ve made a few service changes to maintain the strictest levels of hygiene and safety. If you’re travelling in First Class, you can order from our contactless menu by scanning a QR code on your phone. And you can relax in our exclusive Moët & Chandon champagne bar. Business Class customers can enjoy a buffet served by our team.
Our cleaning teams keep the washrooms thoroughly clean after each use and common touchpoints are frequently sanitised. In our showers, we provide hygienically packed towels and mats. You can also visit the Timeless Spa at Dubai International Airport Hotel to enjoy a complimentary 15 minute treatment if you’re eligible.
We sanitise our recliner seats in the quiet areas after each use and we’ve removed the pillows. We’ve also removed the newspapers and magazines for now. We are offering some business services, however our children’s area remains closed until further notice.
Our boarding gate areas are deep cleaned once everyone is on the flight.
Remember to keep your mask on at all times in the airport, during boarding, and on board.
Our cabin crew will be wearing masks as they welcome you on board and throughout the flight. You need to keep your mask on throughout the flight too when you’re not eating or drinking, as well as any other PPE requirements for your destination..
Before every trip, all our aircraft go through an enhanced cleaning and disinfection process, and during the flight our lavatories are frequently disinfected. Even the cabin air is constantly cleaned through advanced HEPA air filters as powerful as the ones used in hospitals..
You can check all our current services here by searching for your destination.
If you have a connecting flight in Dubai, you will need to keep your mask on through the airport. You don’t have to wear gloves, but it is recommended. You’ll pass through a thermal scanner before you enter the connections area.
All our transfer desks have been fitted with protective antimicrobial screens and all the airport teams will be wearing masks. Stickers on the floor help everyone to keep a safe distance in queues, and we’ve spaced the seats in our waiting areas.