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Expo 2020 Dubai FAQs
Find out everything you need to know about your visit to Expo 2020 Dubai, including how to claim your complimentary day pass, booking your visit to the Emirates Pavilion and more.
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COVID-19 information hub
Find out everything you need to know about our current flights, COVID-19 test requirements, travelling to and from Dubai, how we're keeping you safe, and our flexible ticket options.
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WhatsApp COVID-19 Travel support
Get the latest travel requirements on WhatsApp for popular destinations. You’ll have the same information as our customer service team and it’s updated daily, so you’ll always have the latest guidance on your phone.

Alternate ways to get help if you experience long call or Live chat wait times

Our Contact Centres are experiencing a large call and chat volumes and you may experience long wait times before we can answer you.

Suggested alternatives:

  • If you are contacting us about travel that is not within the next 48 hours, please consider coming back later.
  • You can make a new booking or change an existing booking on emirates.com
  • If you need to find out about travel requirements for your travel, please check the details on the travel requirements page. Our contact centre consultants also refer to this information.
  • If your flight has been cancelled or impacted by route suspensions due to COVID‑19 restrictions, you don’t need to contact us immediately for rebooking. You can simply hold on to your Emirates ticket and when flights resume, get in touch with us, or your booking office to make new travel plans. Get all the information on the “Keep your ticket” option here.
  • To ensure you receive flight updates and notifications, please ensure you’ve provided us with your latest contact details under Manage Your Booking.

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Help and support

Contact us worldwide

Check the location and opening hours of our offices worldwide.

Help and support

Baggage portal

Find out how much baggage and luggage you can take on board, and learn all about our baggage rules.
Facebook official page
Our customer service teams are online 24/7 to answer your queries in English and Arabic.
Twitter official page
Reach out to us on the official customer service Twitter channel for Emirates airline. We are here 24/7 to help you in English or Arabic.