Health and safety
We will operate a modified inflight service programme on these flights. Magazines and other print reading material will not be available, and while food and beverages will continue to be offered on board, packaging and presentation will be modified to reduce contact during meal service and the risk of infection. Emirates’ Lounge and Chauffeur Drive services will be temporarily unavailable during this period. All Emirates aircraft will go through enhanced cleaning and disinfection processes in Dubai, after each journey.
If you are considering booking one of these flights, you will need to check eligibility from the respective country government guidance and entry criteria on the IATA information page to ensure you are able to travel. You do not need to contact your Embassy for any further travel permissions/documentation.
As per the UAE government’s directive, Emirates will temporarily suspend all passenger services from 25 March 2020. We are very sorry for any inconvenience caused to our customers and travellers. These measures are in place to contain the spread of COVID-19, and we hope to resume services as soon as feasible.
Please complete the Travel Voucher request form to re-book your flight later. We can usually answer your call quicker if you can speak to us in English.
Customers with tickets issued on/before 31st May who are impacted due to:
are eligible for Rebooking and Travel Voucher options:
Emirates regions are: Africa; Australasia; Europe; Far East; Gulf, Middle East and Iran; Indian Ocean Islands; North America; South America; West Asia
Customers who booked directly with Emirates can visit the Travel Voucher webpage. Customers who booked with a travel agent must contact them for further assistance with their bookings.
To receive the latest notifications on your flight, customers should ensure their contact details are updated by visiting manage my booking.
If you are looking for support with repatriation flights, the best source of information is your own country government guidance, please check their websites or contact your embassy.
Please check our website regularly regarding flight resumption schedules. We will update this page as soon as we have the information.
We’ve been alerted to recent email phishing attacks that contain the subject “Your flight is cancelled: collect your refund”. These are not emails sent from Emirates.
Please be careful to protect your personal information and don’t respond or click on links in such emails. The easiest way to detect a fake email is to look at the email address it was sent from. All official emails from Emirates are sent from one of these two email addresses: firstname.lastname@example.org or email@example.com
As instructed by the UAE government, Emirates has suspended its flights to and from Doha until further notice.
Qatari nationals will be granted entry into the UAE on providing proof of first degree relatives (father, mother, husband, wife and children), who hold valid UAE citizenship. In addition, Qatari students enrolled in the UAE as well as persons in emergency or humanitarian situations will be granted entry provided they submit a request to the UAE Federal Authority for Identity and Citizenship through the following link:
For more information on Qatari nationals traveling to the UAE, please call the Federal Authority for Identity and Citizenship’s toll free number 8002626 or +971-8002626.
Expatriates holding valid Qatari residency, transiting or requiring entry into the UAE, will be processed in accordance with the normal entry formalities as per their national passport.
As instructed by the UAE government, Emirates has suspend its flights to and from Doha, with effect from 6 June 2017, until further notice.
All customers booked on Emirates’ flights to and from Doha will be provided with alternative options, including full refunds on unused tickets and rebooking to alternate Emirates destinations.
Customers who booked through a travel agency should contact their travel agents.
Frequently asked questions about flight refunds and rebooking can be viewed here.
We apologise for the inconvenience caused to our customers.
All flights to, through or from the USA, as well as from or through Australia and New Zealand, will be subject to further enhanced security screening measures starting 30 June 2018. This is in accordance with new security guidelines from the US Transport Security Administration (TSA), the Australian Government’s Department of Home Affairs and the Civil Aviation Authority of New Zealand.
Under the new directive for flights to US destinations, powder-like substances in containers equal to or over 350 ml/grams have to be checked-in, and will not be allowed in carry-on belongings or cabin baggage. These items will be confiscated at Dubai (DXB) as well as Milan (MXP) and Athens (ATH), depending on the last point of departure. Powders under 350 ml/grams may be subject to additional screening.
Security measures will also be implemented restricting powder-like substances in the carry-on belongings or cabin baggage of all international customers departing and transiting Australia, New Zealand and the USA. The decision to confiscate or permit the powder-like substances in the cabin of the aircraft will be made by the respective security enforcement agencies.
In New Zealand, this restriction will commence at Auckland Airport on 30 June 2018; and will be introduced on all international flights departing Wellington, Christchurch, Dunedin and Queenstown airports from 31 July 2018.
Customers are advised to place the powder-like substances in their checked bags.
Baby formula, prescription medicines and human remains are exempt. Powder-like substances purchased in airport duty free shops must be placed in Sealed Tamper Evident Bags along with proof of purchase.