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Update

Suspension of flights from India, Bangladesh, Pakistan and Sri Lanka until 28 July 2021

Last updated: 23 July 2021, 13:32 Dubai (GMT+4)

In line with UAE government directives, Emirates will be suspending the carriage of passengers from India, Bangladesh, Pakistan and Sri Lanka to Dubai until 28 July 2021. Furthermore, passengers who have connected through India, Pakistan, Bangladesh or Sri Lanka in the last 14 days will not be accepted to travel from any other point to the UAE.

UAE Nationals, holders of UAE Golden Visas and members of diplomatic missions who comply with updated COVID‑19 protocols, are exempt and may be accepted for travel.

Our Contact Centres are experiencing a greater volume of calls than anticipated. If your call is not related to travel within the next 48 hours, please consider calling back later.

If your flight has been cancelled or impacted by route suspensions due to COVID-19 restrictions, you don’t need to call us immediately for rebooking. You can simply hold on to your Emirates ticket and when flights resume, get in touch with us or your booking office to make new travel plans. 

Get all the information on the “Keep your ticket” option here. 

Emirates regrets any inconvenience caused.

To receive update notifications, customers are requested to ensure their contact details are correct by visiting Manage Your Booking.

If you are calling to find out about travel requirements for your travel, please check the details on the travel requirements page.

Update

Notice for customers whose flights are cancelled or impacted by suspensions

Last updated: 18 July 2021, 14:33 Dubai (GMT+4)
Our Contact Centres are experiencing a greater volume of calls than anticipated. If your call is not related to travel within the next 48 hours, please consider calling back later.

If your flight has been cancelled or impacted by route suspensions due to COVID-19 restrictions, you don’t need to call us immediately for rebooking. You can simply hold on to your Emirates ticket and when flights resume, get in touch with us, or your booking office to make new travel plans. Get all the information on the “Keep your ticket” option here.

To ensure you receive flight updates and notifications, please ensure you’ve provided us with your latest contact details under Manage Your Booking.

If you are calling to find out about travel requirements for your travel, please check the details on the travel requirements page. 

Update

Peak summer travel traffic advisory, plan ample time to complete airport formalities

Last updated: 12 July 2021, 13:55 Dubai (GMT+4)

Emirates expects a high number of passenger departures from Dubai. Due to COVID-19 travel requirement checks and safety procedures, we expect an increased waiting time at check-in counters.

Customers starting their journey in Dubai are requested to arrive early at the airport. Check-in counters will be open 24 hours before your flight from Dubai, and you can check-in for your flights and drop your luggage 24 hours before the departure of your flight.

For customers travelling to the US, check-in counters will open 12 hours before the flight. You can physically check-in and drop your bags early. We encourage you to check-in early and ensure you have all the relevant documents ready for check-in.

Please check the details on the travel requirements page. The travel requirements change frequently, so check back before your travel.

Customers are requested to ensure their contact details are correct by visiting Manage Your Booking to receive updates.

 

 

Update

Suspension of flights to/from South Africa and Nigeria until 31July2021

Last updated: 12 July 2021, 13:08 Dubai (GMT+4)

Emirates’ flights to and from South Africa and Nigeria will remain suspended until 31 July 2021, in line with government directives that restrict the entry of travellers originating from South Africa and Nigeria into the UAE.

Only one daily passenger flight to Johannesburg will operate as EK763; however, outbound passenger services on EK764 remain suspended.

Customers who have been to or connected through South Africa or Nigeria in the last 14 days will not be permitted on any Emirates flights bound for Dubai. 

Affected flight bookings have been cancelled. 

Our Contact Centres are experiencing a greater volume of calls than anticipated. If your call is not related to travel within the next 48 hours, please consider calling back later.

 If your flight has been cancelled or impacted by route suspensions due to COVID‑19 restrictions, you don’t need to call us immediately for rebooking. You can simply hold on to your Emirates ticket and when flights resume, get in touch with your booking office or us to make new travel plans.

Get all the information on the “Keep your ticket” option here.

Emirates regrets any inconvenience caused.

Customers are requested to ensure their contact details are correct by visiting Manage Your Booking to receive updates.

If you are calling to find out about travel requirements for your travel, please check the details on the travel requirements page.

Update

Suspension of flights to/from the Kingdom of Saudi Arabia effective 2300hrs Kingdom of Saudi Arabia Local time on 04 July 2021

Last updated: 3 July 2021, 18:07 Dubai (GMT+4)

Effective 04 July 2021, 2300hrs local time, flights to/from the Kingdom of Saudi Arabia will be suspended until further notice as instructed by the GACA of the Kingdom of Saudi Arabia.

Customers with the Kingdom of Saudi Arabia as their final destination, arriving on/after 05 July 2021, will not be accepted for travel at their point of origin.

 

Our Contact Centres are experiencing a greater volume of calls than anticipated. If your call is not related to travel within the next 48 hours, please consider calling back later.

If your flight has been impacted by route suspensions due to COVID-19 restrictions, you don’t need to call us immediately for rebooking. You can simply hold on to your Emirates ticket and when flights resume, get in touch with us, or your booking office to make new travel plans.

Get all the information on the “Keep your ticket” option here.

Emirates regrets any inconvenience caused.

Customers are requested to ensure their contact details are correct by visiting Manage Your Booking to receive updates.

If you are calling to find out about travel requirements for your travel, please check the details on the travel requirements page.

Flight suspension

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Security alert

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Operational changes

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