Frequently Asked Questions
This will depend on the country of departure of the ticket.
On the Enter billing information page where the credit card details are entered, if the "Cardholder name" can be typed in, you would be able to pay for the booking even if you are not travelling. If the "Cardholder name" appears in a drop-down menu and cannot be changed, you would unfortunately not be able to pay for the booking unless you are travelling.
In some countries, for security reasons, the holder of the credit card used to book a ticket or group of tickets must be one of the travellers on that itinerary, and will be required to show the actual credit card at the airport check-in counter prior to receiving boarding passes.
Skywards members may make a redemption booking for friends and family, and pay for the applicable taxes online with their own credit cards, if the country of departure offers credit card payment.
Business Rewards administrators may also pay for their organizations members bookings by credit card, if the country of departure offers credit card payment.
Some debit cards are accepted however this will depend on the country of departure. Payment by your debit card is instant and the whole amount is taken. Visa & MasterCard debit cards are generally accepted; however your bank may or may not have enabled internet payments on your debit card. Please check with your bank.
For itineraries departing Australia, the surcharge cost is equal to 0.91% of the total ticket value for each passenger for payments of more than AUD100 respectively. Irrespective of the value of the ticket, the surcharge per passenger will not exceed AUD 120 for bookings made from Australia.
For itineraries departing from New Zealand, the surcharge cost is equal to 1.5% of the total ticket value for each passenger for payments of more NZD 100 respectively. Irrespective of the value of the ticket, the surcharge per passenger will not exceed NZD 70 for bookings made from New Zealand.
For itineraries departing from Turkey, the surcharge cost is USD 5 for all payments of more than USD 200.