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Choose from our flexible ticket options

You have two ticket options that give you the flexibility to fly with us when you’re ready. These options apply to tickets booked on or after 1 October 2020, and on or before 30 September for travel on or before 31 March 2021.

How to keep your ticket for the future

  • For tickets issued on or before 30 September 2020

You can keep the ticket you’ve already booked and use it later. We’ve extended its validity for 24 months from the date of your original booking. Your ticket will be accepted for any flight to the same destination or within the same region*  with no extra fees during this period.

  • For ticket issued on or after 1 October 2020

You can keep the ticket you’ve already booked and use it later. We’ve extended its validity for 24 months from the date of your original booking. Your ticket will be accepted for any flight to the same destination or within the same region*  in the same booking class with no extra fees during this period.

Can I change my destination with ‘Keep your ticket’ or a travel voucher?

Yes, you can change your destination with either options. It will be valid for one year from the date it is issued and can be extended for another year.

  • For tickets issued on or before 30 September 2020 

The fare you paid will be accepted for any flight to the same destination or within the same region. For example, if your original booking was for London, you can rebook it for Amsterdam at no extra charges.

  • For ticket issued on or after 1 October 2020

The fare you paid will be accepted for any flight to the same destination or within the same region in the same booking class. For example, if your original booking was for London, you can rebook it for Amsterdam in the same booking class at no extra charges.

The Emirates regions are:

  • Africa
  • Australasia
  • Europe
  • the Far East
  • the Gulf, Middle East and Iran
  • Indian Ocean Islands
  • North America
  • South America
  • West Asia

Are there any change fees with either option?

There are no change fees when you rebook within the 24-month period either if you simply ‘Keep your ticket’ or with the travel voucher, so you have more flexibility for planning ahead.

Are these options available for tickets booked anytime?

These options are available for tickets booked on or before 30 September 2020 and on or after 1 October 2020

Can I use the travel voucher to buy Emirates products and services for my friends and family?

Yes, you can buy Emirates products and services for any person of your choosing using your travel voucher.

What if I can’t fully utilise the voucher within this period?

You can extend the validity of the voucher for another year. If you are unable to utilise the full value of the voucher within this period you can request a refund of that amount.

We hope you make the most of these new options and look forward to having you on board with us again. 

Learn more about the ticket validity extension and how you can use the travel voucher on our Travel voucher / Refund page and choose the option that suits you best.

If you would like to proceed with a refund instead of requesting the voucher, please also submit your request on the Travel voucher / Refund page. Due to the current situation, we are experiencing severe delays in processing times. Thank you for your understanding.

Can I request a full refund or travel voucher even if my flight hasn’t been cancelled?

Yes, you can request a refund or travel voucher if your flight hasn’t been cancelled. However, if your request is not related to the current COVID-19 situation, the refund or voucher amount will be processed according to the fare rules available on your ticket. A change fee and/or a difference in fare may also apply if you choose to change the date or destination of your booking.

What can I do if I have a ticket for a destination that currently has travel restrictions but I’m not sure if this will still be in effect on my date of travel?

You have several options available to you if your flight has not yet been cancelled. You can keep your booking and look out for updates on the situation at your destination. You can also reschedule or cancel your booking.

However, please note that if your situation doesn’t fall under the requirements of our relaxed policies due to the COVID-19 situation, a change fee and/or fare difference may apply if you decide to change or cancel your trip.

What can I do if my situation is not covered under your relaxed polices due to COVID-19 but I want to cancel my trip anyway?  

You can still reschedule or cancel your flight. However, please note that a change fee and/or fare difference may apply. And if you choose to request a refund for this booking, the amount will be processed according to the fare rules of your ticket.