Important:Emirates Skywards system upgrade

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Feedback or complaints

Use this form to share your feedback on any of our products and services.

Are you looking for help?

If you’re travelling soon and need help with a future flight or an existing booking, please contact us here. The below form is exclusively for providing feedback, sharing a compliment or submitting a complaint about a past flight or service.

Refunds

If you are requesting a refund of an unutilised ticket or other paid service, please complete and submit our refund form.

Tell us about your experience

We’d really like to hear about your experience. It’s helpful to know what you enjoyed and how we can improve.

We’ll contact you with a personalised response as soon as possible.

Ticket details

Please enter the details below ensuring that the last name matches the one on your ticket. If your ticket number doesn’t start with 176, you will need to submit your complaint to the airline you travelled with.

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