To report security or privacy issues affecting The Emirates Group products or web servers, you can contact firstname.lastname@example.org(Opens your email client). You can also use The Emirates Group's CyberSecurity PGP key to encrypt sensitive information that you send by email. When we receive your email, we send an automatic email acknowledgment. If you do not receive this email, please check the email address and send again. We will respond via this secure channel if we require additional information to investigate a security issue.
For the protection of our customers, The Emirates Group generally does not disclose, discuss, or confirm security issues until a full investigation has been completed and any necessary patches or fixes are available.
Notifications published by The Emirates Group CyberSecurity are signed with The Emirates Group CyberSecurity PGP key. We encourage our customers to verify the signature in order to ensure that any document received has indeed been written by our staff and has not been subject to any changes.
The Emirates Group credits researchers who have reported security issues on The Emirates Group's web servers on The Emirates Group Web Server Notifications page.
The Emirates Group handles government information requests in accordance with local laws within the countries in which it operates. You can contact GSLEPI@emirates.com(Opens your email client) if you are a law enforcement agency.
If you receive an email or someone claiming to be from Emirates calls and asks for your account name and password, then it’s likely you have been the target of a scam.
Scammers use any means to obtain your personal information including but not limited to fake emails, pop-up ads, texts and instant messages, and even phone calls. They will try to trick you into sharing personal information, such as your Skywards ID password or credit card information. Here are some helpful tips on how you can protect your account and avoid scams.
Never share your Skywards ID password with anyone. Emirates will never ask you for this as part of our validation process or when providing support. If you believe that your Skywards ID has been compromised, we encourage you to change your password immediately.
Scammers are able to spoof phone numbers and may use a combination of flattery and threats to pressure you into giving them information and/or money. We encourage you to verify the caller's identity at all times before providing any personal information. If you receive an unsolicited call from someone claiming to be from Emirates, or if in any doubt about the call, please hang up and contact us directly.
Scammers also try to copy email and text messages including the unauthorized use of corporate logos and formats from legitimate companies in order to trick you into sharing your personal information and passwords. We recommend our customers do not follow links or open attachments in suspicious or unsolicited messages. Should you need to change or update your personal information, contact us directly.
The following signs can help you to identify potential phishing scams:
To report a suspicious email claiming to be from Emirates, you can forward the message to us at email@example.com(Opens your email client). Please include information. Whilst this email address is monitored by Emirates, you may not receive an individual reply to your report beyond an auto-acknowledgement.
Due to the sensitive nature of security information, Emirates provides a method for you to:
This is our PGP key and it is valid until Jan 12th 2025
Key ID: 8E56617F
Key Type: RSA
Key Size: 4096/4096
Fingerprint: AC60 79A5 44C5 67B4 1C9C A7ED 4BC6 07E3 8E56 617F
User ID: firstname.lastname@example.org
-----BEGIN PGP PUBLIC KEY BLOCK----- mQINBF/+3TkBEADHEltqtuDsEhyt3X74Gba/xDW9uhYGQfFNASisEjkUEqU/oC6P r58kHrqNVp0zY57k8+YjkTAjgteB4EV5wjM6ApgyysfPpRarBSaZ8dkwgEW0jZs0 ENz/2kz741kZIGTWiJiJtVu6oY5Z0iaL0j6eHNeTQjSW5K2NQa7QXPWqtuWLEd39 YetynVrRCQjHV3KWTXpc7hl4u2EpopYtDsT1alw/Zc+EHBN4pjNz7fxccSWa4s9j nYu+b8B8Dlbuls+SyfIPYAJGwGRgQNAc3MX97AGJ0VkR4j8vTOCbh3M6gZPQl52L hHgEDzJzrz8JKZgugKaP9dWm1O+wUFe1QjQrwoUt49c1QcQtvVWibIYmsM8Lk0rZ IBFMUXO0/E15e4+pPMH8x7yxxHgw/HrfdAj5JOiYwfB/JJuMlI40uiiNu0SimW+v b5PmkrF1xfjBuHIUsvp6piKk1ZdlxKXjTAbqHKQ2MvZyRGRDzl9mGA6vcJMyGnwg IT7PicB4U05jvr8oqkDfiiMxsmqgxr5qgySwBbFIf3+WB4h/zE7MF2t8ewcsLUp1 TUh2F8tojEd9xtJgNPRixS6TK341GEdoyHIzpGWRGrm98G1WcEVj87d0YuPw52u/ Kv7oLuj2dTm139OtHEBp3FyqZBoTwGRrEV33L8lB85Bv10h74FTM61nA8QARAQAB tDxjc29jQGVtaXJhdGVzLmNvbSAoQ1NPQyBQdWJsaWMgS2V5IFBhaXIpIDxjc29j QGVtaXJhdGVzLmNvbT6JAlQEEwEIAD4WIQSsYHmlRMVntBycp+1LxgfjjlZhfwUC X/7dOQIbAwUJB4YfQQULCQgHAgYVCgkICwIEFgIDAQIeAQIXgAAKCRBLxgfjjlZh f+ufEAC+8d733ICQLSKDRRzAxa79SJb6iQzzzPJHfBKdIXxwgO3rRBK7clzvKrAu 6FRopbuAgJj66kwMwTHUriLn6G+MccIC5PKOc1BIYlqvP/G4+DBDBEW8ZwWxOy7D Yfb8d5DjjhJ6lb/0UGSB+f5aGQLtJmKowjxRwk3/sUXA0owtSOuFJ/yxEPTRPMu3 avDIhT1QhKpwdCMge82WH4Rut4RVHsUuD4/ciMsoq1dk6a5Y+CBmFFqOny4yqigr YDZArYjbNRtSlmV2aOTm2/Td9P+Kx8HRHEZHY2ykYbetoOoFtrq9a+m5BkR4v3od zQ8EHrban8kwW6Gf8avU4dulJcOuOVK9ISmfatV6B8TFraAFyTOC96geL66/eNJR P76WjV5T7DBk9T01ZTpABMxmeGFFxNIDl+AFo2jAJIBr8Ndz7fAVMAg1WAISH78r 82yB3TJ70lTjmhcAwSCs/5cmlpF1ywO4bu9+nZwi4bqQyhZcLa08f9vP5Zh9h1JF C4jhSpWyZZYUOVBa6BGqK5YyELzQe1W31+Y2C4ISkm/bNdGEiyDYcJPwGBxFW6Nx eqTnrThWDdZTizE12aBp0sevo3yC3WLmmuJuKgtHkVRfFKc+0pZMb964m7AGoWWC KZq9KDahp67O0KOPUurkazBpj3y6EXdEn2GWbQTFXX7+uBRJXbkCDQRf/t05ARAA 3o2KBATjnRRDEBu6sqVI6ACivLSOfOhs/0Z4XRfEa4T9ko4DxqXLdKfdhmmXfKJU toeK2gVHjtAokg1R2OQ2U+sXACbl3b9R+q3ESDH+9i3ApklnS/7q4OoXHshJ+jAN Ych8lpCk4eYVEP1fGa5jHi+khDXTz5tKnUQSsrAJDxUM8mpgjQiOp7vPidWGEwZM 4ePZ3MP0B16fFGKQ9uAxBoqrNJnYwrYVjT7w5Nb2LFE54WTfMlJpY3nwTmbZOVQ7 5cn5+KROt0LDTmU9dcnKvuEXRAH4nco3ldfwpkTRHDdlbI9rF4Ajq78+Im/TfOa3 ndDuqV+rukIR8c2uzRvuCJCHEcncc+XgdHRAG11iTK1HsAoyprHHhgNEvdlN/OMr Z5Z/Vk7jQWon762ctttyG5ndNnPeeAN+ju8bz100rVBZjIWxKB6juPQBoW/RJATw FodrgfEBnFdjXbf8OOn35y0yoXj/bJ2ZvfLvfasoLiToik7ryZWHl6a0cIhRgNZ8 MbvExr4lZMGhUuplMbCF3wf5dkjmjrP/5pNtAOXt4nCWvQwQMkqReWe1hkWH6gXo 50+11TGWNI07H81ZA0yEGntt+4W4O9ubvZ4XnpB8QcqlO4l/juIXQNV+5lrgDVaJ XgfJ38vStyJ/cEO/nmValC+f9kIFLhfoLtGl+eo0YTUAEQEAAYkCPAQYAQgAJhYh BKxgeaVExWe0HJyn7UvGB+OOVmF/BQJf/t05AhsMBQkHhh9BAAoJEEvGB+OOVmF/ 9LYP/0w19wP+zuv6+vg6XVUeRlEwsJKCtGw1DFIwgi7LNXtZYTd5xbLuKoyqoyXs h8DGC+ziRIA4wjo1OV+FnkOgr/OEnzxnOnyJJMBLCaf6hFTK8rPr9wmBTiuIB9IC AF3au/mfA6DmjWajwio03cer9qlWstJiqYonMXHb89dEtHDi+qq4LaSaEcJw5oXd D2y2H/2LL7A1sxCAaDIcCUwFYMxwUwwUyrm07WgBfnlJySX9PGP8I4d8v9/Tr3I4 wCUhOo69d2hmvuHyLkG8a2LMc2AEOBw/XeA8CMcy6XDnxsJI1odfeI28kJR2nyzz ryi78XB0vmhXwxyVHmGmO/PiAG4IXuPgSO2TxXTg8UFJ8ULKFBkQYWegjX4YBy3n cPZWhXd3L3TpAxouYjdRLnqSHEIL13L1MlwNHOg9KzEHVXea3wpbW/2QNOEezSvw RbsVFZ38Oyqf319E2dr6S0hw6F2rri0iNeQyM0e4DIiUNHaFtgCG10ga6bYy75Q9 tWY/dpDchXID8IhbQTq7hVk50gQ2X52/K7hFD9ycLE9jLmF5qaI2jjMyJLrf/cX5 0mDFPNQY8bqbxPCJjvoLILvSCOweELe417BOAvx+dQttfHUeNxNpZXLohRifqvL8 0BUOiRFob8/0xuyo1PkuuPb5aUGwlw0+ireD0LG07Urggicw =oe12 -----END PGP PUBLIC KEY BLOCK-----
Messages which have been legitimately sent by the Emirates CyberSecurity team are always signed with our PGP key. We encourage our customers to verify the signature in order to ensure that any document received has indeed been written by our staff and has not been subject to any changes.
When sending sensitive security information by email, we encourage our customers to encrypt it.
Are you concerned that an unauthorized person might have access to your Skywards ID? These steps can help you find out and regain control of your account.
Because our customers can use their Skywards ID for Emirates and its partner products and services, we encourage you to ensure that your Skywards account is as secure as possible. We recommend that our customers do not share password information with anyone. If someone you don’t know or don’t trust can sign in with your Skywards account, your account is not secure.
Here are some reasons why the Skywards account you are using may not be secure:
If any of the above sounds familiar , your account may be compromised and we recommend you take the following steps as soon as possible to reset your password and review your account information.
Your Skywards account might be compromised if you receive an account notification from Emirates Skywards for a change that you did not make, or if you do not recognize changes to account details. For example:
If you receive an email that you are not sure is valid or you think may be a fraudulent "phishing" email, here are some helpful tips that can help you determine its legitimacy.
If you believe that your Skywards account has been compromised, you can use these steps to gain control of it and review your account information:
If you have completed the steps above but still have reason to believe your account is still compromised, you can contact the Emirates contact center.