Emirates Skywards Programme Rules

The Emirates Skywards loyalty Programme (''Emirates Skywards'') is operated by Emirates. The Emirates Skywards website (the ''Website'') and Emirates App (“the App”) are offered to Emirates Skywards Members conditioned on acceptance by the Member of these Terms & Conditions. By accessing and using the Website or Emirates App, you have agreed to all such Terms and Conditions.

PLEASE READ THESE PROGRAMME RULES CAREFULLY TO FAMILIARISE YOURSELF WITH THE BASIS UPON WHICH BENEFITS AND REWARDS MAY BE EARNED, AWARDED, VARIED OR CANCELLED.

1. In these Programme Rules:
   • Account means the account to/from which the Miles of a Member will be accrued/deducted;
   • Base Miles means the Miles a Member earns for a Qualifying Flight(s) in Economy Class when they purchase a Flex Plus Fare from one Skywards zone to another Skywards zone;
   • Cash+Miles ticket means an Emirates or flydubai flight which can be purchased with a combination of cash and Skywards Miles subject to the terms and conditions set out under clause 13 of these Programme Rules;
   • Classic Reward means a Classic Saver Reward or Classic Flex Reward or Classic Flex Plus Reward on Emirates flights;
   • Classic Saver Reward means a Reward ticket, paid for in full or part with Skywards Miles, which is governed by the Classic Saver Reward rules and restrictions;
   • Classic Flex or Flex Plus Reward means a Reward ticket, paid for in full or part with Skywards Miles, which is governed by the Classic Flex or Flex Plus Reward rules and restrictions;
   • Codeshare Flight means a flight that has an airline code or number of one airline on the ticket, but which is on an aircraft operated by another airline;
   • Coordination Agreement means the Master Coordination Agreement between Emirates and Qantas dated 6 September 2012 (as amended or restated from time to time);
   • Emirates means Emirates, a Dubai corporation established by Decree No. 2 of 1985 (as amended);
   • Emirates App means the Emirates Application available on iPad, iPhone, Apple Watch and on Android phones;
   • Emirates Flight(s) means any flight marketed and operated by Emirates;
   • Emirates Contact Centre means each of the contact centres for Members established in Dubai, Mumbai, Karachi, Manchester, Melbourne, New York, Guangzhou and Budapest and having the contact details as published by Emirates Skywards;
   • Emirates Qantas Alliance means the alliance pursuant to which Emirates and Qantas cooperate in respect of various aspects of their respective commercial businesses, as contemplated by the Coordination Agreement;
   • Emirates Skywards means, as the context requires, Emirates operating a loyalty programme on its own and on behalf of flydubai as one loyalty programme for both airlines, or the name given to the loyalty programme itself. Emirates Skywards is a trademark or registered trademark of Emirates;
   • flydubai means Dubai Aviation Corporation (trading as “flydubai”), a corporation established by Law No. (11) of 2008;
   • flydubai App means the flydubai Application available on iPad and iPhone;
   • flydubai Customer Centre means each of the contact centres for flydubai’s customers established in UAE, Russia, Pakistan and Saudi Arabia and having the contact details as published by flydubai;
   • flydubai Flight(s) means any flight marketed and operated by flydubai;
   • flydubai Website means flydubai.com;
   • Forfeited Miles means any outstanding Miles balance available in the Account which are withdrawn from the Account by Emirates as a result of membership cancellation;
   • My Family means the programme as defined in clause 16 of the Programme Rules;
   • Family Head means a person as defined in clause 16 of the Programme Rules;
   • Family Member means a person as defined in clause 16 of the Programme Rules;
   • Flex or Flex Plus Fare is any non-discounted Emirates commercial fare which is not subject to the Special or Saver Fare restrictions;
   • Instant Upgrade means an Upgrade Reward availed at the airport check-in desk or on board the aircraft;
   • Member means a person who has applied for membership of the Emirates Skywards loyalty programme and has been issued a membership number in this respect;
   • Membership Tier means a membership level in the Emirates Skywards loyalty programme;
   • Miles means points accrued by a Member under the Emirates Skywards loyalty programme based on the consumption of qualifying goods and services. Unless otherwise stated, this term encompasses both Skywards Miles and Tier Miles;
   • Miles Calculator means the calculator on the Website which determines how many Miles will be credited to a Member's account when he or she takes a Qualifying Flight; or the number of Miles to be redeemed for an Emirates flight Reward ticket
   • Operational Date means 31 March 2013;
   • Partner means a provider of goods or services which is participating in Emirates Skywards from time to time, and may include airlines (with the exception of flydubai), hotels and resorts, financial, leisure and lifestyle service providers and car hire companies;
   • Personal Detail Bonus means Miles which may be awarded to a Member from time to time for updating their personal details at Emirates Skywards' request;
   • Qantas means Qantas Airways Limited;
   • Qantas Group means Qantas and its subsidiaries from time to time;
   • Qantas Termination Date means the date on which the Emirates Qantas Alliance is terminated;
   • Qualifying Flight(s) means a flight(s) on Emirates, or flydubai, or a Codeshare Flight(s) marketed by Emirates or flydubai but operated by another airline, between the point of origin and point of destination of the outward and/or return journey;
   • Relevant Member means a Member:
     • whose membership commenced on or after the Operational Date; and
     • who has flown more than eight sectors since the Operational Date on flights operated by Qantas
   • Reward means specified goods or services to be provided by Emirates Skywards or a Partner to a Member in exchange for Skywards Miles;
   • Skywards Skysurfers means the exclusive Emirates Skywards club for young Members between two and 17 years of age;
   • Skywards Miles means those Miles earned every time a Member takes a Qualifying Flight or purchases qualifying goods and services from any Partner and which can be redeemed for Rewards under the Emirates Skywards Programme Rules;
   • Special or Saver means an Emirates fare which is subject to any eligibility restrictions relating to purchase and/or limited seat availability, sales period (''must purchase by'' date), restrictive conditions (including, but not limited to change fees; min/max stay; flight restrictions or advance purchase), and all fares sold by other airlines for journeys partly flown on Emirates;
   • Tier Bonus means additional Skywards Miles accrued by Platinum, Gold and Silver Members, earned by taking a Qualifying Flight(s);
   • Tier Miles means those Miles accrued in respect of qualification for a Membership Tier, being a Mile earned by taking a Qualifying Flight;
   • Upgrade Reward means the redemption of Skywards Miles for travel in a higher cabin than the class shown on the Emirates flight ticket; and
   • Website means the Emirates Skywards website at emirates.com.
2. In these Programme Rules, unless a contrary intention appears:
   • a reference to the singular includes a reference to the plural, and vice versa;
   • a reference to a gender includes a reference to the opposite gender;
   • a reference to a party includes a reference to its authorised employees; and
   • headings are inserted for the purpose of convenient reference only.

1. Application for membership of Emirates Skywards is open to any individual who is at least two years of age. A corporation, firm, partnership or other entity is not eligible to become a Member.
2. An applicant for membership must supply all of the information required in the Emirates Skywards enrolment form. Applications in respect of Members under 18 years must be signed by a parent or guardian. Emirates Skywards may accept or reject any application for membership in its absolute discretion.
3. Emirates Skywards will issue a Member with a permanent digital membership number against which his or her Miles will be accrued. A Member will be able to access the digital membership card via the Emirates App after enrolment. A Member can either quote his or her membership number or present it via the Emirates App, mobile website, email or as a saved image on a portable device during travel on Qualifying Flights and at the time of paying for other qualifying goods or services. The digital membership card is available to all Emirates Skywards members. The digital membership card provides members with the same level of benefits they use to receive while using the physical card. The digital membership card may state an expiry date and, if so, is only valid for use up to that expiry date. The digital membership card will also have a validity date for a member’s Membership Tier. The digital membership card may only be used by the Member named on that card. A member name must be entered in English as it appears on a member’s passport. A digital membership card is not a credit card and is used for the purpose of identification only. A digital membership card is not transferable and at all times remains the property of the issuer.
4. Members must not misuse their membership in the Emirates Skywards loyalty programme, including by:
   • engaging in illegal or fraudulent activities; or
   • selling, assigning, transferring or acquiring, or offering or advertising to sell, assign, transfer or acquire any Reward, Miles or other benefit offered to Members under the Emirates Skywards Programme or Miles other than in accordance with the Programme Rules.
   • in the event of a breach of the Programme Rules by a Member, including any breach of this clause 2.4, Emirates Skywards reserves the right to terminate the membership in accordance with clause 21.2. Miles accumulated but not redeemed, transferred or expired which are held in a Member’s Account will be forfeited.
5. A Member may at any time cancel his or her membership by advising an Emirates Contact Centre.
6. Emirates Skywards may in its absolute discretion suspend, cancel or terminate a membership or a Member's accumulated Miles at any time. At this time, any existing unutilised Miles will be forfeited and cannot be utilised.
7. Membership of the Emirates Skywards Programme will terminate immediately on notification of death or bankruptcy of a Member. In addition, where the deceased or bankrupt Member is also the Family Head of a ‘My Family’ account, the relevant ‘My Family’ account will also terminate. Miles accumulated but not redeemed, transferred or expired which are held in a Member’s individual account and, if applicable, the ‘My Family’ account prior to the time of a Member’s death or bankruptcy will be automatically Forfeited, together with any other benefits or privileges. However, in the event of the death of a Member, Emirates Skywards may, in its sole discretion, reinstate the deceased Member’s available Miles to the credit of his/her legal beneficiaries provided that either the deceased Member’s Skywards account or, if applicable, his/her ‘My Family’ account held a minimum balance of 2,000 Miles at the time of receipt by Emirates Skywards and that the legal beneficiary claims the Miles in the deceased Account within 6 months of notification of death/bankruptcy. Any application submitted by or on behalf of a legal beneficiary for the deceased Member’s accumulated Miles must be accompanied by (i) a copy of the deceased Member’s death certificate; (ii) a copy of the deceased Member’s will or testament, court order or other satisfactory legal documentation demonstrating the legal beneficiary’s entitlement to the accumulated Miles; and (iii) any other supporting documentation requested by Emirates Skywards.
8. Membership is not transferable. A Member is not permitted to hold more than one Account. All Miles and Rewards under Emirates Skywards are accrued by or issued to a Member in his or her Member Account.
9. Activity statements will be available to a Member via the Website while Emirates Skywards considers him or her to be an active Member and will include information concerning Miles accrued, redeemed and expired. If a Member believes any information contained in the statement (including information relating to Miles accrued, redeemed or expired) to be inaccurate, the Member must notify Emirates Skywards immediately and in any event no later than 90 days following the date of the statement. Where a Member fails to notify Emirates Skywards of any discrepancies in their statement within the time period stated under this clause 2.9, the information will be deemed to be correct and accepted as such by a Member. Where a Member raises a dispute regarding the statement, Emirates Skywards may require a Member to submit documentation in support of the claim.
10. Name changes by a Member must be notified to Emirates Skywards in writing and accompanied by all such legal or other documentation as Emirates Skywards shall from time to time request to evidence that change. Emirates Skywards may require additional information for Account validation purposes in respect of any change to a Member's personal details.
11. All tax, duties and other liabilities arising from the accumulation of Miles or the receipt and use of Rewards are and remain the sole responsibility of a Member and must be paid prior to the issuance of a Reward. Emirates Skywards gives no warranty or assurance in relation to such tax, duties or other liabilities.
12. Members who are under 18 years are unable to conduct certain transactions (such as buying or transferring Skywards Miles and redeeming Rewards) on the Website or the Emirates App.
13. All Miles credited but not exchanged for Rewards, as well as any unutilised Rewards, are cancelled upon a person ceasing to be a Member.
14. In order to ensure the continued value and integrity of the Emirates Skywards Programme for Members, Emirates continually monitor Skywards Miles activity in connection with the programme. Emirates Skywards may place a Member’s Account on audit for any reason as determined by Emirates in its sole discretion. During this time, a Member’s Account will not be available for use. Emirates will notify a Member that such audit is taking place and may require a Member to provide certain information in relation to their Account within the timeframes as requested by Emirates in order to assist in completing the audit (Audit Notification). Emirates reserves the right to cancel an Account under Audit where a Member has failed to respond to the Audit Notification within 90 days or such other reason as deemed appropriate by Emirates in its sole discretion. In the event the Account under Audit is cancelled, Miles accumulated but not redeemed, transferred or expired which are held in a Member’s Account will be forfeited.

1. Members who are between two and 17 years of age automatically become members of Skywards Skysurfers.
2. Skysurfers are subject to the Emirates Skywards Programme Rules and may have to be accompanied by an adult Member when utilising certain benefits such as Lounge access and Chauffeur-drive services.
3. Skysurfers are eligible to earn Skywards Miles for all Emirates and flydubai flights. Skysurfers may also redeem Skywards Miles for flight upgrades on Emirates flights prior to airport check-in. Skysurfers can redeem their Skywards Miles for all Emirates flights and other Emirates Skywards airlines Partners.
4. Skysurfers are eligible for certain benefits such as extra baggage allowance and priority check-in.

1. A Member may in writing to an Emirates Contact Centre or through the Website nominate a ''Travel Co-ordinator'' (who must be at least 18 years of age) to have access to his or her membership Account to:
   • obtain information from that membership Account.
   • claim a Reward; and
   • amend any information held by Emirates Skywards concerning the membership, on behalf of that Member.
2. Provided that in accepting appointment as a Travel Co-ordinator, the appointed Travel Co-ordinator agrees to be bound by the Programme Rules. All activities conducted by a Travel Co-ordinator in connection with a Member’s Account shall be conducted in line with the Programme Rules. All Account activity conducted by the Travel Co-ordinator shall be viewed as being conducted on behalf of the Member and the Member shall be responsible for any breach of the Programme Rules by the Travel Co-ordinator.
3. Prior to appointment, the Travel Co-ordinator shall be required to provide Emirates Skywards with proof of identity and contact details. The Travel Co-ordinator and Member confirm that all information provided relating to the identity of the Travel Co-ordinator and contact details are true and accurate and that the provision of any false information will result in the Travel Co-ordinator’s appointment being terminated. Emirates Skywards reserves the right in such circumstances to also terminate the Member’s Account in accordance with clause 18.2.
4. Emirates Skywards reserves the right to terminate a Member's Account in accordance with clause 18.2 and/or to terminate the Travel Co-ordinator’s appointment, should Emirates Skywards determine in its sole discretion that the activities of the appointed Travel Co-ordinator in connection with the Member's Account are a contravention of the Programme Rules.
5. A Travel Co-ordinator who is not a Member is not entitled to any Emirates Skywards membership benefits or privileges.

1. Member may be granted a tier upgrade to “Silver’’, ''Gold'' or "Platinum" Membership Tier depending on the number of Tier Miles earned in any consecutive 13 month period. 25,000 Tier Miles or 25 Qualifying Flights are required to attain Silver Membership Tier, 50,000 Tier Miles or 50 Qualifying Flights are required to attain Gold Membership Tier and 150,000 Miles and at least one Qualifying Flight (effective 1 April 2023) in First or Business Class are required to attain Platinum Membership Tier.
2. A Membership Tier is valid for one year from the month it is earned and may be renewed subject to a Member having accrued a further 25,000 Tier Miles or 25 Qualifying Flights, 50,000 Tier Miles or 50 Qualifying Flights or 150,000 Tier Miles (as applicable) with at least 1 Qualifying Flight* in First or Business Class will be required by the applicable review date. Qualifying Flights excludes Upgrade Rewards, Reward tickets and tickets purchased using Cash+Miles. Excess Tier Miles or Qualifying Flights earned in any review period may not be carried forward to a subsequent period.
3. Members accrue Tier Bonus’ at the following rates:
   • Platinum Member = Base Miles +100%
   • Gold Member = Base Miles +75%
   • Silver Member = Base Miles +30%
   • Tier Bonuses contribute to a Members Skywards Miles account. They do not contribute to the Tier Mile account.
4. The number of Tier Miles required for each Membership Tier may be changed by Emirates Skywards at any time without notice.
5. Emirates Skywards may establish, upgrade or downgrade a Member's Membership Tier at its sole discretion.

1. Advance seat reservation on Emirates Flights is available to all Members on the basis that a Member books the seat at least 48 hours in advance of the relevant flight and checks-in at least 90 minutes before departure. Advance seat reservation is subject to availability and Emirates Conditions of Carriage for Passengers and Baggage. Depending on their Emirates Skywards tier, Emirates Skywards Members may be entitled to complimentary advance seat reservation as follows:
   • Platinum: Complimentary access to Regular, Preferred and Twin seats for all passengers in the same booking (PNR) and complimentary access to Extra Legroom seats for Economy Flex Plus tickets for the Member only.
   • Gold: Complimentary access to Regular and Preferred seats for all passengers in the same booking (PNR), applicable on any Emirates fare.
   • Silver: Complimentary access to Regular seats for self only, applicable on any Emirates fare.
   • Blue: Complimentary access to Regular seats only when booked in Economy Class Flex or Flex plus fares.
   Note: Advance seat reservation is not available in conjunction with Group Fares (booking class ‘G’). In all other cases, standard charges for advance seat reservation will apply. Learn more on applicable charges and advanced seat reservation.
2. Lounge Access:
   1. Complimentary lounge access. Complimentary Lounge access is available to Platinum, Gold and Silver Members travelling onwards in any cabin on Emirates Flights. A Platinum member may access any Emirates First Class and Business Class lounge in Dubai and lounges throughout the Emirates network for themselves, one adult guest and two guests under the age of 17. A Gold member may access any Emirates Business Class Lounge in Dubai and lounges throughout the Emirates network for themselves and one eligible guest. A Silver Member may access the Emirates Business Class Lounge at Dubai International on a complimentary basis for themselves only. Lounge access benefits are only available when travelling onwards on an Emirates flight or Qantas codeshare flight. Guests need to be travelling on the same Emirates or Qantas codeshare flight as the member.
   2. Paid Emirates lounge access at Dubai. At Dubai International, Emirates Skywards Platinum, Gold and Silver tier Members can pay for additional lounge access beyond the complimentary benefit applicable to their tier. Blue tier Members who would otherwise not be entitled to complimentary lounge access can purchase lounge access at Dubai International. Hence, based on a Member’s current tier entitlement,
      • Platinum, Gold and Silver tier Members may choose to pay for additional companion(s),
      • Blue tier Members may choose to pay for lounge access for self and their companion(s),
      • Gold and Silver Members may choose to pay and upgrade their complimentary Business Class lounge access benefit to the First Class lounge.
      This benefit at Emirates lounges at Dubai International is available for the fees specified below which is applicable only to Members for themselves and any additional companion(s) they wish to bring along, provided their companion is also travelling onwards on the same Emirates Flight. This benefit of paid lounge access is available only at Emirates lounges at Dubai International and only in cases where onward travel is on an Emirates Flight. The fees specified for availing this benefit per adult for 4 hours of lounge access at Dubai International are as follows, inclusive of VAT:
      • Emirates First Class lounges = USD 250
      • Emirates Business Class lounges = USD 150
      • Emirates lounge = USD 125
      • Upgrade from Emirates Business Class lounge to Emirates First Class lounge = USD 150
      Learn more about paid lounge access .
   3. Paid lounge access at eligible airports. At the below mentioned eligible airports* (excluding Dubai International), Emirates Skywards Platinum and Gold tier Members can pay for additional lounge access for companion(s), over the number of complimentary companion(s) they are otherwise entitled to. At the below mentioned eligible airports* (excluding Dubai International), Silver and Blue tier Members who would otherwise not be entitled to complimentary lounge access, can now pay for lounge access for themselves only.
      • Auckland
      • Bangkok
      • Birmingham
      • Boston
      • Brisbane
      • Cape Town
      • Delhi
      • Düsseldorf
      • Frankfurt
      • Glasgow
      • Hamburg
      • Johannesburg
      • Kuala Lumpur
      • London Gatwick
      • London Heathrow
      • Los Angeles
      • Manchester
      • Melbourne
      • Milan
      • Munich
      • New York John F. Kennedy
      • Paris Charles de Gaulle
      • Perth
      • San Francisco
      • Sydney
      • Tokyo Narita
      • Zürich
      Paid lounge access at the above mentioned eligible airports* is available for the fees specified below which is applicable only to Skywards Platinum & Gold Members for additional companion(s) they wish to bring along, provided their companion is also travelling onwards on the same eligible Emirates Flight; and to Skywards Silver and Blue Members for themselves only. Fees to access the Emirates lounges at the above stated eligible airports* is USD 100, to be paid in local currency fixed at an equivalent rate (the above excludes Dubai International).
   4. Emirates reserves the right to amend the lounge access fees at any time in its sole discretion. The fees are applicable for one-time access per adult for a maximum stay in the lounge of 4 hours only and are valid only for Members and any additional companion(s) they wish to bring along. Members (including their companions) exceeding a 4-hour stay in the lounge for any reason whatsoever (including without limitation flight disruptions and delays) shall incur an additional lounge entry fee for each 4 hour segment at the rates set out in 6.3.2 above (in case of any lounge accessed in Dubai International) and in 6.3.3 above (in case of lounge access at other eligible airports*).
   5. Paid lounge access per child aged below 12 years will be charged at half the adult rate set out in paragraph 6.3.2 above (in the case of any lounge accessed in Dubai International) and in paragraph 6.3.3 above (in case of lounge access at other eligible airports*). Infants aged below 2 years will enjoy complimentary lounge access. Members choosing to pay for lounge access will have to ensure that payments for the entire duration until departure time are made to the lounge staff prior to admittance. Payments can be made using a Credit / Debit card only (No cash payments or Miles redemption will be accepted). Refunds are not permitted once the lounge has been accessed, irrespective of the duration of access. The use of the lounge is subject to any applicable terms and conditions as determined by Emirates from time to time.
   6. It is acknowledged that the lounge entry fee set out above in paragraph 6.2.2 above (in the case of any lounge accessed in Dubai International) and in paragraph 6.2.3 above (in case of lounge access at other Eligible Airports*) is exclusive of taxes. In the event that any tax becomes applicable in respect of the lounge entry fee, Emirates reserves the right to increase the lounge entry fee to the extent of such taxes at its sole discretion.
   7. Eligible Emirates Flights include Emirates marketed and operated flights and Emirates codeshare flights operated by Qantas. Members travelling on Emirates Codeshare Flights operated by other carriers will not be eligible to access the Emirates lounge.
   8. Emirates reserves the right to withdraw / limit the availability of the lounge access benefit from time to time. Lounge access is subject to capacity restrictions. Members travelling on Emirates Codeshare Flights operated by other carriers will not be eligible to access the Emirates Lounge, excluding Members travelling on Qantas codeshare flights. In some countries minors (under 18 or 21 years of age) must be accompanied by an adult for lounge access. Learn more about lounge access.
   9. Emirates reserves the right in its sole discretion to suspend or withdraw the Emirates Skywards lounge access benefit from a Member, and to downgrade a Member’s Membership Tier in the event of any misconduct or misuse with respect to the lounge access benefits or the lounge facilities. A Member’s access to the lounge is at all times subject to the applicable lounge access terms as determined by Emirates.
   10. Members utilising Emirates lounge access benefits must be neatly presented. Emirates reserves the right to decline access to Emirates lounges in circumstances where:
       • The behaviour of a Member is of a nature that is disruptive to other customers
       • A Member fails to adhere to a request or instruction from Emirates staff
       • Voluntary adjustments are made to a Member’s itinerary whilst they are in the lounge that extend more than four hours beyond original scheduled flight departure
       Failure to adhere to these terms may result in the cancellation of Emirates Skywards Membership.
3. Additional baggage allowances are available to Emirates Skywards Platinum, Gold and Silver Members travelling on Emirates Flights and flydubai Flights only when travelling under the IATA weight concept; Platinum Members are entitled to an additional 20kgkilograms; Gold Members are entitled to an additional 16kgkilograms, and Silver Members to an additional 12kgkilograms over the baggage allowance shown on the ticket. When travelling under the IATA piece concept on Emirates flights only; Platinum and Gold Members are entitled to an additional 23kgkilograms in Economy Class or Premium Economy and 32kgkilograms in Business and First Class over and above the baggage allowance shown in the ticket. The maximum allowance in any cabin shall not exceed 3 pieces of checked baggage.

   For journeys across the Emirates network to and from Africa on Economy Special Fares:

   • Emirates Skywards Platinum and Gold Members travelling on Economy Special Fares will receive a maximum baggage allowance of 2 x 23kg (standard 1 x 23kg).

   Travelling to / from Americas (except between Americas and Europe) on Economy Special Fares:

   • Emirates Skywards Platinum and Gold Members will receive a maximum total baggage allowance of 2 x 23kg (standard 1 x 23kg).

   Travelling between Americas and Europe on Economy Special and Economy Saver Fares:

   • Emirates Skywards Platinum and Gold Members will receive a maximum baggage allowance of 2 x 23kg (standard 1 x 23kg).
4. A guaranteed seat in Economy Class on Emirates flights is available to Gold and Platinum Members at applicable Flex Plus fare levels. A guaranteed Economy Class seat will be confirmed only when no seats are available in the chosen class on a particular flight. Sometimes due to COVID-19 related flight capacity restrictions and government regulations in certain countries, we will be unable to fulfil your request. For Platinum members, Emirates Skywards will endeavour to guarantee a Business Class seat at applicable Flex Plus fare levels. However, the same may not be possible during major holidays, special events and on restricted flights. Emirates Skywards guaranteed seat benefit can be accessed by calling an Emirates Contact Centre at least 48 hours prior to flight departure. Contact us.
5. Priority baggage delivery is available to Platinum and Gold Members travelling in any class on Emirates Flights and flydubai Flights. Silver Members get priority baggage delivery on flydubai flights only. Learn more about priority baggage handling.
6. Priority check-in is available to Platinum, Gold and Silver Members travelling in any class on Emirates Flights and flydubai Flights. Learn more about check-in. Priority boarding is available to Platinum, Gold and Silver Members travelling in any class on Emirates Flights. Learn more about check-in.
7. Skywards Miles belonging to Platinum tier Members will not expire for as long as the Member retains their Platinum tier status. Accordingly, an Adjusted Expiry date will be displayed to Platinum Members in cases where the Member has Skywards Miles that, as per Standard Expiry, were originally due to expire within their current tier review period. The Adjusted Expiry will always be a date that is two (2) months after the Member’s upcoming tier review date. For example: if a Platinum tier Member (with next tier review date of 31 August 2019) has Skywards Miles due to expire on 31 January 2019 as per Standard Expiry, this Member will see an Adjusted Expiry date of 31 October 2019 (calculated as two (2) months after his/her upcoming tier review date).
   • As soon as a Member upgrades to the Platinum tier, the Adjusted Expiry date will be updated against any Skywards Miles that, as per Standard Expiry, were due to expire within their current Platinum tier review period. Any Skywards Miles that expired prior to the Member upgrading to the Platinum tier will not be reinstated, including in cases of retroactive claims for missing Skywards Miles which may have led to a Member upgrading to the Platinum tier prior to the expiry date.
   • Each time a Member retains their Platinum tier status, any unused Skywards Miles that had an Adjusted Expiry date will be further extended to a date that is two (2) months after the Member’s next tier review date.
   • When a Member is unable to retain their Platinum tier status, any unredeemed Skywards Miles that benefited from an Adjusted Expiry when a Member was in the Platinum tier, will expire as per the date stated on a Member’s Emirates Skywards Account.
   • Adjusted Expiry will also apply to the portion of Skywards Miles pooled into the My Family Account by a Platinum tier Member only, irrespective of whether as a Family Head or as a Family Member.
   • Adjusted Expiry will also apply to Skywards Miles where additional validity was previously purchased through the Extend Miles or Reinstate Miles products set out in paragraph 9.
   • For the avoidance of doubt, Skywards Miles will expire on the stated date of expiry, whether as per Standard Expiry or Adjusted Expiry, if a Member’s tier status displayed on emirates.com is not Platinum on said date. No exceptions will be available for Platinum tier Members who may have had Skywards Miles expire prior to the above mentioned effective date.
8. Tier benefits and privileges provided to a Member at each Membership Tier are valid only for the period during which a member holds valid status at the applicable Membership Tier.
9. Tier benefits and privileges provided to a Member at each Membership Tier may be changed by Emirates Skywards at any time without notice.

1. A Member may earn Miles for Qualifying Flights or earn Skywards Miles using the qualifying services of Partners on or after his or her enrolment date. Qualifying Flights undertaken two months prior to enrolment are eligible for Miles (except flydubai Flights taken prior to 1 August 2018). Partner transactions prior to enrolment date are not eligible for Skywards Miles. Skywards Miles and Tier Miles a Member earns for Qualifying Flights can be viewed via the Miles Calculator on the Website.
2. To earn Miles, a Member must either produce a digital membership card or quote the membership number at the time of reservation or check-in for Qualifying Flights and at the time of paying for other qualifying goods or services. No changes can be made to the membership number once a member has checked-in for the first flight of an itinerary.
3. The number of Miles earned will depend on the origin, destination, class of travel and fare purchased. Use our Miles Calculator to check the exact earning values for a particular flight. 
4. The number of Miles earned on a Cash+Miles ticket will be in proportion to the cash amount paid for a commercial fare, excluding carrier imposed charges, taxes and fees. Cash+Miles tickets do not qualify to earn Miles in other FFP/loyalty programmes in which Emirates Skywards is a participant.
5. Members under the age of 18 accrue Miles at the same rate as adult Members.
6. If a Member purchases a mixed fare and/or mixed cabin ticket on Qualifying Flights, Miles will be credited separately for each fare component. The endorsement text or additional information area of the ticket is a partial indicator only. Full details of Miles earned on mixed fare tickets can be viewed at any time under the My Itinerary section of the Website or Emirates Skywards section of the Emirates App or under the Manage a Booking section of emirates.com or flydubai.com
7. If a Member voids or refunds any part of a ticket, Miles will be credited only for the journey flown on Qualifying Flights on that ticket.
8. For partially flown tickets on Qualifying Emirates Flights, Miles earned will depend on the flown sector, class of travel and fare purchased at the time of travel. If the journey has been partially flown by a Member, Miles will be credited only for the parts of that journey flown. If a Member wishes to partially upsell a ticket to a higher fare brand or higher class of travel, additional Miles will be credited only for that specific part of the journey and will not apply to any previously completed flights within the journey.
9. A Member who is upgraded to a different class of travel without a reissuance of their ticket (i.e. without receiving a new ticket number) will receive Miles for the fare he or she has purchased, as reflected on the ticket.
10. Skywards Members will earn Miles as per the original ticketed class of travel. No additional Miles will be awarded to the member in case of instant upgrade done at the airport check-in desk or on board the aircraft.
11. The following types of tickets do not qualify to earn Miles:
    
    • employee tickets;
    • industry and agent discounted tickets;
    • classic Saver Reward, Classic Flex Reward and Classic Flex Plus Reward tickets;
    • reward tickets;
    • contra tickets;
    • prize and promotional tickets;
    • consultant and PR tickets;
    • specially discounted diplomat and government ticket;
    • free travel and non-scheduled or charter flight tickets;
    • non-public specially discounted travel tickets;
    • denied Boarding Options tickets; and
    • reward tickets issued by other frequent flyer or loyalty programmes in which Emirates Skywards is a participant.
12. A Member may make a retroactive claim for missing Miles for an Emirates Flight through Emirates Contact Centre or on the Website within six months of the date the Emirates Flight was flown. A Member must provide travel information such as; ticket number, flight details on the boarding passes, transaction documents, receipts and any other documents requested by Emirates Skywards when making a retroactive claim. To make a retroactive claim for missing Miles from a flydubai Flight, a Member must make such claim on the flydubai Website within six months of the date the flydubai Flight was flown.
13. Miles may only be earned for one loyalty programme for each flight or transaction unless otherwise stated by Emirates Skywards or a Partner. Members who are also participants of other Partner loyalty programmes must choose their preferred loyalty programme at the beginning of their journey. This applies to earning of Skywards Miles as well as other flight related benefits (including but not limited to) airport lounge access, baggage allowance etc. unless otherwise stated by Emirates or flydubai. A Member may change the loyalty number at time of check-in before the first flight commences but not at any other point thereafter. Miles can only be earned for a seat and one extra seat purchased per flight for usage per Member. Miles may take eight weeks or more to be credited to a Member's Account from the date of the transaction. Miles earned by a Member may only be used or redeemed by that Member in accordance with these Programme Rules once they have been credited to the relevant Account.
14. Skywards Miles can only be earned on Qualifying Flights or airline Partner flights. It is the responsibility of the Member to verify the accrual of Skywards Miles earned in these instances with the airline with which the flight is booked.
15. Skywards Miles are awarded only for goods and services actually supplied. In particular, no Skywards Miles will be earned in connection with goods or services which have been ordered but cancelled prior to utilisation by a Member, or in circumstances in which a Member fails to meet any obligation on his or her part in connection with the order.
16. If a Member's Qualifying Flight is cancelled, Emirates or flydubai may endorse a Member's ticket to another carrier for carriage and a Member will accrue Miles in accordance with the ticket he or she purchased.
17. Where Skywards Miles have been credited to a Membership Account erroneously because of a technical issue or if Miles are credited by mistake, Emirates Skywards reserves the right to reverse any such Skywards Miles incorrectly credited.

1. To participate in Skywards Everyday, Emirates Skywards Members must download the Skywards Everyday mobile application (‘Skywards Everyday App”) from the Google Play Store or iOS App Store and sign in using their Emirates Skywards credentials.
2. Emirates Skywards Members wishing to participate in Skywards Everyday and earn Skywards Miles, must link an Eligible Payment Card (as defined below), via the Skywards Everyday App following the instructions set out in the Skywards Everyday App (“Linked Payment Card(s)”).
3. To earn Skywards Miles, Emirates Skywards Members can link a maximum of five (5) Eligible Payment Cards.
4. A maximum of five (5) amendments can be made to the Linked Payment Cards in any twelve (12) month period from the date the first payment card is linked within the Skywards Everyday App.
5. Eligible Payment Cards must be linked via the Skywards Everyday App prior to making a purchase with Skywards Everyday Partners.
6. Eligible Payment Cards
   • Emirates Skywards Members can earn Skywards Miles with registered Visa and Mastercard credit and debit cards bearing the Visa or Mastercard symbol, including cards registered with Apple Pay, Samsung Pay, Android Pay and other payment wallets.
   • Please note that not all payment cards are eligible and not all transactions can be monitored.
   • Visa Eligible Payment Cards include all internationally issued payment cards bearing the Visa symbol in markets where Visa supports card linking.
   • Mastercard Eligible Payment Cards include cards bearing the Mastercard symbol and issued in markets supporting card linking: Argentina, Australia, Brazil, Canada, Denmark, Germany, Qatar, United Arab Emirates, United Kingdom and United States of America.
   • Skywards Miles cannot be earned on transactions made using any of the following payment cards: Amex, Diners Club, retailer store cards and gift cards.
7. All purchases made using a Linked Payment Card will be automatically tracked in order to calculate the value of Skywards Miles to be credited to the relevant Emirates Skywards Account.
8. It is not possible to add Eligible Payment Cards to more than one Emirates Skywards Account within the Skywards Everyday App.
9. In linking an Eligible Payment Card in the Skywards Everyday App, the Emirates Skywards Member confirms that they are the registered cardholder or have obtained permission from the cardholder.
10. By linking an Eligible Payment Card, and participating in Skywards Everyday, you as the Emirates Skywards Member agree to the Skywards Everyday Terms and Conditions, and authorise Visa and/or Mastercard (as the payment service providers) to, (i) monitor transactions on your Linked Payment Card(s), (ii) identify qualifying transactions, and (iii) share transaction details (such as participating merchant store, date, time and purchase value) with Emirates and Emirates’ relevant service providers in order to award eligible Skywards Miles. Emirates Skywards Members may opt-out of transaction monitoring via the Linked Payment Card(s) at any time by clicking “Remove Card” against each Linked Payment Card on the Skywards Everyday App.
11. Emirates Skywards Members can earn Skywards Miles only with Skywards Everyday Partners at Participating Outlets as listed on the Skywards Everyday App.
12. Emirates Skywards Members will earn 1 Skywards Mile for every AED 3 spent across all Skywards Everyday Partners except for grocery and pharmacy stores. Emirates Skywards Members will earn 1 Skywards Mile for every AED 5 spent with Skywards Everyday Partners in the grocery and pharmacy category.
13. Skywards Miles will be awarded in whole numbers only. The number of Skywards Miles awarded will be rounded to the nearest whole number.
14. Skywards Miles earned for eligible purchases will be credited to the applicable Emirates Skywards Account after the transaction has been processed and verified by the payment network (Visa or Mastercard), this could take up to 7 days. Where selected Skywards Everyday Partners offer a full refund under their own refund policy, Skywards Miles will be credited to the Emirates Skywards Account after the refund period, provided the purchase has not been cancelled or refunded.
15. Skywards Miles will be awarded based on the spend value at the Participating Outlets, excluding government and any other applicable taxes.
16. Skywards Miles will not be awarded for any purchases with Participating Partners prior to such Emirates Skywards Member linking an eligible Payment Card in the Skywards Everyday App.
17. By participating in Skywards Everyday, Emirates Skywards Members acknowledge and agree that Participating Outlets may share confirmation of purchases or refunds where required by Emirates for audit purposes or in the case of a customer dispute.
18. In addition to the standard Skywards Miles earning proposition, during promotional periods, Emirates Skywards and participating Skywards Everyday Partners may offer more than one incentive per transaction.
19. On occasion, and/or subject to Skywards Everyday Partner offers, Emirates Skywards Tier Miles may be awarded. Tier Miles will be calculated as per the details provided on the Skywards Everyday App.
20. Skywards Miles will be awarded where payment is made in full with a Linked Payment Card. Skywards Miles are not eligible on purchases paid in full or part with cash, gift cards, store credit or in the case of exchange of products.
21. Skywards Miles are not eligible on selected purchases as determined by Emirates Skywards or Skywards Everyday Partners, including but not limited to:
    • online purchases, whether from Skywards Everyday Partner eCommerce sites or third party sites
    • 24‑karat gold bars and coins
22. Emirates Skywards Members may earn a maximum of 999,999 Skywards Miles per eligible purchase.
23. In the event that any misuse, abuse or fraudulent activity is detected or suspected with respect to Skywards Everyday or the use of any Linked Payment Card, Emirates Skywards reserves the right to reverse Skywards Miles credited to the associated Emirates Skywards Account or to suspend/disable such Emirates Skywards Account to prevent any future accrual of Skywards Miles. Skywards Everyday Partners reserve the right to decline to award Skywards Miles for a purchase they detect as fraudulent.
24. Where Skywards Miles have been credited to an Emirates Skywards Account erroneously due to a technical issue, Emirates Skywards reserves the right to reverse any such Skywards Miles incorrectly credited.
25. It is the responsibility of the Emirates Skywards Member to check the number of Skywards Miles earned for the respective eligible purchase. Where Skywards Miles have not been credited to an Emirates Skywards Account for an eligible transaction, Emirates Skywards Members are requested to contact the Emirates contact centre with the transaction receipt. In providing the transaction receipt to Emirates, the Emirates Skywards Member agrees to Emirates utilising the information contained in the transaction receipt solely for the purposes of crediting missing Skywards Miles to the Emirates Skywards Account.
26. To cease earning Skywards Miles under the Skywards Everyday App, Emirates Skywards Members must remove all Eligible Payment Cards under the ‘My Cards’ section of the Skywards Everyday App prior to deleting the application.
27. If location services are enabled by the Emirates Skywards Member, the Skywards Everyday Partners’ location data is provided by the participating Skywards Everyday Partners in the Skywards Everyday App and is referenced from Google Maps. Emirates Skywards is not liable for the accuracy of information displayed via Google Maps.
28. Skywards Skysurfers are not eligible to participate in Skywards Everyday due to age restrictions. Eligible Payment Cards issued to Skysurfers can be added to the Parent/Guardian account.
29. My Family and Business Rewards accounts are ineligible to participate in Skywards Everyday.
30. For the purposes of awarding Skywards Miles and managing and operating the Skywards Everyday App, Emirates Skywards collects, uses certain personal information, and may transfer such personal information to third parties who are Emirates’ service providers. Such personal information include:
    • Identity data, limited to full name, email address, date of birth, gender, country of residence;
    • Emirates Skywards Account Information, limited to Emirates Skywards Account and tier status;
    • Transactional data, limited to the date and time of the transaction, the transactions’ value and number of Skywards Miles earned.

For more details on how Emirates processes personal information, see the Emirates privacy policy available in the below link.

• Except where Emirates suspects any abuse, misuse or fraudulent activity, Emirates will not share any Emirates Skywards Member's personal data with Skywards Everyday Partners. Other than in such exceptional circumstances (abuse, misuse or fraudulent activity), Skywards Everyday Partners will have access to anonymised transactional data only.
• Skywards Everyday is a part of the Emirates Skywards Programme. Emirates Skywards Members’ participation in Skywards Everyday is at all times subject to these Skywards Everyday Terms and Conditions, and the Emirates Skywards Programme Rules and Emirates Privacy Policy.

1. Skywards Miles are valid for a period of three years from the date on which a Member undertakes the relevant flight or enters into the applicable transaction with a Partner.
2. Skywards Miles will expire (and be deducted from a Member's Account) at the end of the month of a Member's birthday on/after the third anniversary of the relevant flight or applicable transaction (“Standard Expiry”). The precise period of Standard Expiry of Skywards Miles will depend on when a Member's birthday occurs but the validity of Skywards Miles shall not be less than three years. Notwithstanding the above, any Skywards Miles belonging to a Member whose tier status on the date of Standard Expiry is Platinum will have an adjusted validity period that ends two (2) months after the Member’s upcoming tier review date (“Adjusted Expiry”) and governed by the rules set out in paragraph 6.9 above. Unused, expired Skywards Miles, once deducted from a Member's Account, cannot be re-credited.
3. Skywards Miles cannot be re-credited once they have expired. Emirates Skywards reserves the right to reverse or cancel any Miles credited to a Member incorrectly, or not in accordance with, or in breach of the Programme Rules at any time.
4. It is a Member's responsibility to be aware of both the Skywards Miles in his or her Account and when the Skywards Miles will expire. This can be monitored at any time online at emirates.com.
5. Where Skywards Miles have been redeemed for a Reward which is eventually cancelled and such Skywards Miles have since expired in accordance with the Programme Rules, such Skywards Miles will not be eligible for a refund or reinstatement. The only exception to the above is when, a Member’s tier status is Platinum on the date of cancelling such a Reward, in which case Skywards Miles will be credited back with an Adjusted Expiry date.

Emirates Skywards is committed to safeguarding your membership Account, personal information and Miles balance. We would like to encourage you to only ‘Buy Miles’ through emirates.com and Emirates Call Centres, and refrain from engaging with parties involved in unauthorized and illegitimate activities involving the sale of Miles and Reward tickets. The Skywards Programme Rules strictly prohibit the purchase of Miles and Reward tickets through unauthorized channels.

1. In choosing to Buy Miles, Gift Miles, Transfer Miles, Extend Miles or Reinstate Miles or Multiply Miles, you will leave emirates.com and you will be transferred from the Emirates website to the Points Platform which is a third party website powered by Points.com Inc. The Emirates Skywards Member acknowledges that Emirates Skywards will collect, use and transfer to Points.com Inc. certain relevant member information, including relevant information on a Skywards Member who will be a recipient of Skywards Miles when applicable, held by Emirates including personal information which an Emirates Skywards Member provides to Emirates, such as; identity data like name, email ID, Skywards account data like membership account number, Skywards Miles balance, transactional data like past purchase transactions, flight information and behavioural data like campaign response, online activity. Such disclosure shall be made in accordance with our Privacy Policy and for the purposes of enabling the Emirates Skywards Member to conduct the transaction and enable special offers from time to time from Emirates Skywards and our partners.
2. All Buy Miles, Gift Miles, Transfer Miles, Extend Miles, Reinstate Miles, Multiply Miles transactions are processed and payments for the same are collected and processed by Points.com Inc.
3. The contract for the use of the Points Platform, including the processing of any payments by Points.com Inc. via the Points Platform is between the Emirates Skywards Member and Points.com Inc. Accordingly Points.com Inc.’s terms and conditions and privacy policy shall apply to the use of the Points Platform. Points.com Inc.’s use and disclosure of personal information may be different to Emirates. Points.com Inc. may not be bound by privacy laws that provide the same level of protection as those binding Emirates.
4. Emirates Skywards strongly recommends that the Emirates Skywards Member reads the terms and conditions. By utilising the Points Platform, the Emirates Skywards Member is agreeing to abide by the terms and conditions imposed by Points.com Inc. with respect to use of the Point Platform, including payment of all amounts when due and compliance with all rules and restrictions applicable to the use of the Platform.
5. Skywards Miles can be bought, gifted, transferred, extended, reinstated or multiplied by Skywards Members via the Points.com Inc. platform (“Points Platform”) who have at least one prior earning activity in his or her Emirates Skywards Account, earned by flying on Emirates or a Partner airline or through a Partner transaction (“Eligible Skywards Member”). Personal Detail Bonuses do not qualify as accruals for this purpose.
6. Skywards Miles can be bought by an Eligible Skywards Member via the Points Platform for their personal use (“Buy Miles Standalone”) or as a gift to another Eligible Skywards Member (“Gift Miles”) in blocks of 1,000 Miles and at the cost of USD 30 per 1,000 Miles with 2,000 Miles as the initial minimum purchase. From time to time, eligible Skywards Members will be given the option to top-up their Skywards Miles balance when falling short of the Miles required for booking an Emirates Flight Rewards or an Emirates Upgrade Rewards on emirates.com (“Buy Miles In-line” and together with “ Buy Miles Standalone”, “Buy Miles”). Such members can Buy Miles In-line in blocks of 1,000 Miles and at the cost of USD 30 per 1,000 Miles with 1,000 Miles as the initial minimum purchase. The combined maximum a member can purchase for self through the Buy Miles products and receive as a gift through the Gift Miles product will be based on their Membership Tier at the time of making such purchase:
   • Platinum and Gold Members can purchase up to 200,000 Miles in a calendar year.
   • Silver and Blue Members can purchase up to 100, 000 Miles in a calendar year.
   Buy Miles and Gift Miles cannot be pooled into the My Family account. Tier Miles cannot be bought or gifted.
7. Skywards Miles can be transferred by an Eligible Skywards Member to another via the Points Platform (“Transfer Miles”), in blocks of 1,000 miles and at the cost of USD 15 per 1,000 Miles. 2,000 Miles is the initial minimum purchase and the maximum transfer that can be sent and received by a member is 50,000 miles in a calendar year. Transfer Miles is not available for sending Skywards Miles to or receiving Skywards Miles from a My Family Account. Tier Miles cannot be transferred.
8. Skywards Miles that are due to expire within the next ninety (90) days can be extended for an additional validity of 12 months from the date of the original expiry by an Eligible Skywards Member via the Points Platform (“Extend Miles”) at the cost of USD 20 per 1,000 Miles. Skywards Miles that have expired within the last hundred and eighty (180) days can be reinstated for an additional validity of 12 months from the day of purchase by an Eligible Skywards Member via the Points Platform (“Reinstate Miles”) at the cost of USD 20 per 1,000 Miles. 1,000 Miles is the initial minimum purchase and the maximum that can be purchased by a member for extending and reinstating is 50,000 miles in a calendar year. Skywards Miles pooled into the My Family account cannot be extended or reinstated. Tier Miles cannot be extended or reinstated.
9. Eligible Skywards Members will be given the option from time to time, to double, triple or quadruple certain Skywards Miles at a cost of USD 20 per 1,000 Miles to be purchased via the Points Platform (“Multiply Miles”). The option to Multiply Miles will be available for
   • a certain portion of the Skywards Miles that Eligible Skywards Members have already earned in the past from Qualifying Flights or from Partners
   • the Skywards Miles that Eligible Skywards Members are due to earn on upcoming Emirates Flights that are booked and confirmed for a future date, as long as the entire itinerary is yet to be flown
   Multiply Miles can be purchased by an Eligible Member up to a maximum limit of 50,000 Miles in a calendar year. The number of Skywards Miles that can be purchased through the Multiply Miles product will be stated on the Points Platform and Eligible Members will be able to Multiply Miles only within these stated options. Only one Multiply Miles product may be purchased per booking. Miles purchased under the Multiply Miles product will be credited to an Eligible Member’s account in accordance with Clause 17 below, irrespective of whether or not the upcoming travel has been initiated or completed. Accordingly, the Multiply Miles transaction cannot be modified or reversed notwithstanding any change to or cancellation of the booking against which Multiply Miles was purchased. Multiply Miles cannot be pooled into the My Family account. Tier Miles cannot be multiplied.
10. The price of Skywards Miles and the rules associated with buying, transferring, extending, reinstating and multiplying Skywards Miles and/or conditions of obtaining Skywards Miles at any time are subject to change.
11. Skywards Miles bought/ gifted/ transferred/ multiplied are valid for a minimum of 3 years from the date of the purchase transaction and will expire at the end of the receiving member’s month of birth on the third year. Skywards Miles extended are valid for 12 months from the original expiry date and will expire at the end of such period. Skywards Miles reinstated are valid for 12 months from the date of purchase and will expire at the end of such period.
12. Skywards Miles can be bought, gifted, transferred, extended and reinstated through emirates.com and through the Emirates Contact Centre, Emirates Reservation and Ticketing office. Skywards Miles can be multiplied online only through emirates.com and not through the Emirates Contact Centre, Emirates Reservation and Ticketing office.
13. Members will only be able to use a credit card to complete payments to Buy Miles, Gift Miles, Transfer Miles, Extend Miles, Reinstate Miles and Multiply Miles. Cash payments are not allowed.
14. Emirates Skywards Members are required to log in to their Emirates Skywards Account on emirates.com before being transferred to the Points Platform to complete the transaction.
15. Transactions will be processed in a currency based on the Country of Residence mentioned in the Skywards Member’s membership profile, except in case of Buy Miles In-line where transactions will be processed in a currency based on the country selected on emirates.com. Where payments are made in any currency other than U.S Dollars, the exchange rate applied may vary from the live exchange rate. In cases where payment in the member’s local currency is not supported, the transactions will by default be processed in U.S Dollars. Local taxes may be levied and payable as per the policies of Emirates.
16. Skywards Miles will be credited to the Emirates Skywards Account within 48 hours after full and successful payment is settled by credit card via the Points Platform. In the event of Skywards Miles not being posted to the Account, Skywards Miles can be claimed by contacting an Emirates Contact Centre.
17. Skywards Miles can be bought, gifted and transferred at any time but multiplied only when an Eligible Member is presented with the option to Multiply Miles against an upcoming Emirates Flight. Skywards Miles can be extended within the last hundred and eighty (180) days prior to expiry and reinstated within six (6) months after expiry.
18. Skywards Miles can be bought, gifted, transferred, extended, reinstated and multiplied within the prescribed limits and must be purchased at least 48 hours prior to making a booking/redemption. Any transaction made to Buy Miles (whether through Buy Miles Standalone or through Buy Miles In-line), Gift Miles, Transfer Miles, Extend Miles, Reinstate Miles and Multiply Miles with the intent of redeeming such Skywards Miles for Rewards doesn’t guarantee the availability of such Rewards. Refunds in respect of Skywards Miles purchased under the Buy Miles, Gift Miles, Transfer Miles, Reinstate Miles or Multiply Miles product are not permitted, unless required by law. The cash price at which Skywards Miles are purchased has no correlation with the value a Skywards Member may realise when redeeming those Skywards Miles purchased for a Reward when compared to the price at which that same good or service may be available for purchase by either Cash+Miles or cash only.
19. A Member may not sell his or her Skywards Miles for cash or other consideration and a Member may only purchase Skywards Miles from Emirates Skywards authorized channels i.e. emirates.com and Emirates Call Centres and not any third party.
20. If the recipient of any Skywards Miles is not a Skywards Member, the recipient must enrol in Emirates Skywards prior to being able to receive any such Skywards Miles.
21. Skywards Miles that are bought, gifted, transferred, extended, reinstated or multiplied do not count toward Tier status.
22. Points.com Inc. privacy policy and terms and conditions(Opens an external website in a new window) apply to such transactions and payments processed.

1. Except where otherwise stated in these Programme Rules, all Rewards must be booked on the Website, or via the Emirates App or with an Emirates Contact Centre or an Emirates reservation office. Skywards Miles may be redeemed for Rewards only by that Member or his or her Travel Co-ordinator (or by a parent or guardian on behalf of a Member under 18 years of age). When requesting a Reward, a Member may be requested to complete a Reward Authorisation Form and supply a copy of his or her passport.
2. To claim a Reward, a Member must have accumulated the required amount of Skywards Miles in his or her Account. Members may redeem Skywards Miles for Rewards at any time while the Skywards Miles are valid, subject to availability and applicable conditions as set out in these Programme Rules or in terms and conditions imposed by Partners. Emirates Skywards may at any time without notice alter the number of Skywards Miles required to obtain a particular Reward, withdraw a Reward supplied or impose additional restrictions on a Reward or conditions of obtaining it.
3. All Rewards are subject to availability and suppliers' restrictions. Emirates Skywards or Partners may from time to time impose a period in which no Rewards will be available. Rewards may not be available on all flights at all times. Emirates Skywards may withdraw, replace or substitute Rewards at any time without notice.
4. TO THE EXTENT PERMITTED BY LAW, EMIRATES SKYWARDS ACCEPTS NO LIABILITY IN RESPECT OF DEATH OR INJURY, OR CONSEQUENTIAL LOSS OR DAMAGES ARISING FROM, OR IN CONNECTION WITH, THE SUPPLY OF A REWARD (OTHER THAN THE USE OF A REWARD TICKET) OR FOR THE LOSS, THEFT OR DESTRUCTION OF A REWARD.
5. SAVE AS MAY NOT BE EXCLUDED BY LAW, NO WARRANTY (WHETHER EXPRESS OR IMPLIED) WHATSOEVER IS GIVEN IN RESPECT OF REWARDS PROVIDED UNDER EMIRATES SKYWARDS. IN PARTICULAR, NO WARRANTY IS GIVEN WITH RESPECT TO THE QUALITY OF REWARDS OR THEIR SUITABILITY FOR ANY PURPOSE.
6. TO THE EXTENT PERMITTED BY LAW AND SUBJECT TO THESE PROGRAMME RULES, THE LIABILITY OF EMIRATES SKYWARDS, OR A PARTNER IN RESPECT OF FLIGHTS, GOODS OR SERVICES WHICH ARE THE SUBJECT OF A REWARD IS LIMITED TO ANY ONE OR MORE OF THE FOLLOWING: (a) REPLACEMENT OF THE GOODS OR SUPPLY OF EQUIVALENT GOODS; (b) THE REPAIR OF THE GOODS; (c) THE REPAYMENT OF THE COSTS OF REPLACING THE GOODS OR OF ACQUIRING EQUIVALENT GOODS AND, IN THE CASE OF SERVICES OR FLIGHTS, HAVING THE SERVICE OR FLIGHT SUPPLIED AGAIN, AT THE OPTION OF EMIRATES SKYWARDS OR THE PARTNER NOMINATED TO SUPPLY THE FLIGHT, GOODS OR SERVICES AS THE CASE MAY BE.

1. Members may redeem a flight Reward for themselves or for any third party.
2. Classic Rewards do not have any cash value and cash.
3. All taxes, duties and carrier imposed charges (including airport and/or government taxes) are the responsibility of a Member and must be paid prior to the issuance of the Classic Reward ticket. Payments are accepted in cash or by Credit Card. Members are given the option to pay carrier imposed charges using Skywards Miles.
4. Classic Reward tickets are valid travel documents and are issued on the basis that all conditions specified on issue of the ticket apply. All flight Classic Reward tickets are governed by and subject to the Emirates Conditions of Carriage applicable to that Classic Reward and the Programme Rules at the time of booking. Without limiting the generality of the foregoing, a Member must ensure that he or she has the correct visa, travel documents and inoculations (including those for infants) for travel on the Classic Reward ticket.
5. The Classic Reward ticket redemption level for infants (up to two years of age) who do not occupy a seat is 10% of the adult redemption level. Reasonable documentary evidence of the infant's age may be requested at the time of booking. An infant Classic Reward ticket can only be used in Economy Class Classic Reward ticket on an Emirates flight. Infant Classic Reward reward tickets must be booked at the same time as an adult Reward ticket, and within the same booking.
6. Classic Reward tickets must be paid for and issued within seven days from the date of booking or the reservation will be cancelled. If departure date is within seven days, immediate payment and ticketing is required.
7. Open tickets will not be issued as Classic Rewards. Outbound and return flights must be booked and confirmed at the same time. Waitlisting for Classic Reward flights is not permitted. Classic Reward tickets will be considered void if sectors on the ticket are used out of sequence.
8. All fees and charges applicable under these Programme Rules are non-refundable, unless prohibited by law.
9. Classic Reward travel may not be possible on certain joint services or codeshare services. It is the responsibility of a Member to verify the availability of Classic Reward travel in these instances with the airline with which the flight is booked. The use of a Classic Reward ticket may not entitle a Member to certain benefits which are associated with a full fare ticket. If a Member has any queries in this respect he or she should contact an Emirates Contact Centre.
10. A Classic Reward ticket cannot be endorsed to a carrier other than that named on the ticket, except in cases of cancellation of a flight on which a Member holds a confirmed seat. In the event of cancellation or major disruption to a flight, a Member travelling on a Classic Reward ticket is transferred to the next flight on the same carrier on which space is available or another carrier at the discretion of Emirates.
11. A Member may not sell a Classic Reward ticket or any other Reward for cash or other consideration and a Member may not purchase a Reward ticket or any other Reward from a third party. A Classic Reward ticket that has been bought, sold or bartered by or to a Member may be cancelled or confiscated without prior notice in the sole discretion of Emirates Skywards. If the Classic Reward ticket has been utilised either partially or fully, a Member will be liable for payment of travel on a full fare basis. All rights, including the right to bring legal action or to cancel a membership, are also reserved.
12. SUBJECT TO APPLICABLE INTERNATIONAL LAW, NEITHER EMIRATES SKYWARDS NOR ANY AIRLINE PARTNER (AS THE CASE MAY BE) ACCEPTS ANY LIABILITY IN RESPECT OF MEMBERS TRAVELLING ON REWARD TICKETS OTHER THAN AS SET OUT IN THE GENERAL CONDITIONS OF CARRIAGE AND TRAVEL DOCUMENTS OF THE RELEVANT AIRLINE.
13. Further conditions and fees applicable to Classic Flex or Flex Plus Rewards and Classic Saver Reward tickets are set out below:
    
    

    Fee conditions	Classic Flex Plus (Economy Class, **Premium Economy, Business Class and First Class)	Classic Saver (Economy Class and Business Class)
    Maximum stay	12 months	Three months
    Stopovers	Two stopovers permitted (One outbound plus one inbound)	One stopover permitted (Either outbound or inbound)
    Eligible flights	Valid on any Emirates flight, subject to availability (codeshare flights are excluded)	Valid on any Emirates flight, subject to availability (codeshare flights are excluded)
    Mixed Rewards	Combinations are permitted, but separate rules apply to each type of fare	Combinations are permitted, but separate rules apply to each type of fare
    Open-jaw	Travel permitted to/from one city, returning to/from another city, within the same Emirates Skywards zone only	Travel permitted to/from one city, returning to/from another city, within the same Emirates Skywards zone only
    Ticket validity	Journey must commence within 12 months of ticket issuance	Journey must commence within 12 months of ticket issuance
    Children discounts	Rewards at normal Emirates Skywards levels (children earn Miles at the normal level also)	Rewards at normal Emirates Skywards levels (children earn Miles at the normal level also)
    Infant discounts	Rewards at 10% of normal Emirates Skywards levels (valid for Economy Class travel only)	Rewards at 10% of normal Emirates Skywards levels (valid for Economy Class travel only)

    Fee conditions	Classic Flex Plus	Classic Saver
    Date changes	Free	USD 25 *Fees waived for infants per change, per person
    Refunds before travel	Free	USD 75 *Fees waived for infants only within ticket and Miles validity
    Refunds after travel	Not permitted	Not permitted
    All other changes (within programme rules)	Free	USD 25 *Fees waived for infants per change, per person
    Mixed Rewards	Combinations are permitted, but separate rules apply to each type of fare	Combinations are permitted, but separate rules apply to each type of fare

    * Fees waived for infants
14. Flight Rewards are subject to specific booking class availability.
15. The 'Last Seat' Classic Flex Plus reward* benefit enables Platinum Members to book an Economy Class or Business Class Flex Reward on any Emirates flight provided there are seats still available for sale. Conditions apply.

*Available via Emirates Contact Centres.

Emirates Cash+Miles

1. Members may redeem any combination of Cash and Miles for an Emirates Cash+Miles ticket for themselves or for any third party.
2. All taxes, duties and carrier imposed charges (including airport and/or government taxes) are the responsibility of a Member and must be paid prior to the issuance of the Emirates Cash+Miles ticket.
3. Emirates Cash+Miles tickets are valid travel documents and are issued on the basis that all conditions specified on issue of the ticket apply. Emirates Cash+Miles tickets are governed by and subject to the Emirates Conditions of Carriage and the Programme Rules at the time of booking. Without limiting the generality of the foregoing, a Member must ensure that he or she has the correct visa, travel documents and inoculations (including those for infants) for travel on the Emirates Cash+Miles Reward ticket.
4. All fees and charges applicable under these Programme Rules are non-refundable, unless prohibited by law.
5. Emirates Cash+Miles travel may not be possible on some flights such as repatriation, joint services or codeshare services. It is the responsibility of a Member to verify the availability of Emirates Cash+Miles travel in these instances with the airline with which the flight is booked.
6. Any purchase of an Emirates Cash+Miles ticket (where available) shall be subject to the terms and conditions set out in this clause 12.
7. Emirates Cash+Miles tickets can only be purchased online at emirates.com and through Emirates Contact Centres and Retail outlets.
8. Emirates Cash+Miles shall be subject to availability and offered at Emirates sole discretion and Emirates reserves the right to withdraw the option of Emirates Cash+Miles at any time.
9. Emirates Cash+Miles tickets are available on Emirates marketed flights including Emirates marketed flights operated by our codeshare partners. Emirates Cash+Miles tickets are not available in conjunction with airline Partners reward tickets or interline tickets without an Emirates (EK) flight number. 
10. Skywards Miles shall be deducted from a Member’s Account at the time of booking.
11. Skywards Miles and Tier Miles can be earned on the cash component based on the percentage of cash used as a form of payment for the ticket fare, excluding carrier imposed charges, taxes and fees. Earning on other FFP/loyalty programmes is not available.
12. On cancellation or refund of an Emirates Cash+Miles ticket, unless stipulated under paragraph 6.9 and 8.5 above, expired Skywards Miles will not be re-credited to the Member’s Account.
13. Refund of a partly used Emirates Cash+Miles ticket will be re-priced to return the percentage equivalent of cash and Skywards Miles as paid on the ticket.
14. Members may upgrade their Emirates Cash+Miles ticket using either cash or Skywards Miles.
15. The conversion rate of Skywards Miles to cash value required for purchase of an Emirates Cash+Miles ticket is subject to change at Emirates’ sole discretion. Emirates reserves the right to change the number of Skywards Miles required for redemption and / or the price of the ticket or impose additional restrictions. These rates may vary by, origin, destination, point of sale, flight number, date, season, fare, cabin, tier, Emirates channels or any combination of thereof. Accordingly, the numbers of Skywards Miles and cash values quoted on the Website are valid only at the time of booking.
16. Members shall be responsible for all other expenses and any other charges, claims or liabilities arising in relation to the use of Emirates Cash+Miles. Any other taxes, fees, surcharges as specified at the time of ticketing will be payable by a Member.
17. All Emirates Cash+Miles tickets are governed by and subject to the Emirates Conditions of Carriage and fare conditions applicable to that ticket and the Programme Rules at the time of booking.
18. Any fare differences or additional taxes or surcharges resulting from a change to an Emirates Cash+Miles ticket will be payable only in Cash.
19. Emirates Cash+Miles tickets are excluded from adding to the number of Qualifying Flights needed to retain or attain Tier status.
20. Emirates Skywards Skysurfers Members are not eligible to purchase tickets using Emirates Cash+Miles.

flydubai Cash+Miles

1. Members may redeem any combination of Cash and Miles for a flydubai Cash+Miles ticket for a flydubai Flight for themselves or for any third party.
2. A flydubai Cash+Miles ticket may be purchased by a Member via the flydubai Website by logging into their Emirates Skywards Member’s Account.
3. flydubai Cash+Miles tickets are subject to the Conditions of Carriage of flydubai and any other applicable rules or terms and conditions notified to a Member at the time of booking with flydubai.
4. flydubai Cash+Miles ticket may be subject to IATA fare construction rules.
5. Unless stated otherwise, for example in a special promotion, Members are responsible for all taxes and other charges associated with the flydubai Cash+Miles ticket, including without limitation airport departure tax, customs fines, immigration fees, airport charges, customer user fees, carrier imposed charges, agricultural inspection fees, security and insurance surcharge or other incidental fees or taxes charged by any person or relevant authority or body, including but not limited to flydubai. If required, flydubai will provide any relevant authority with full details of any persons in receipt of flydubai Cash+Miles tickets. Any liability that may arise due to the submission of these details, or from a direct notification by a Member, shall be the personal liability of the Member concerned.
6. After a flydubai Cash+Miles ticket has been booked, flydubai may in its absolute discretion permit a change to the booking at the request of a Member. Changes can be made on the flydubai Website, or by calling the flydubai Customer Centre subject to flydubai’s Conditions of Carriage, fare rules and/or applicable Programme terms and conditions.
7. Any change to a flydubai Cash+Miles ticket may require the redemption of further Skywards Miles by a Member. The amount of additional Skywards Miles required, if any, will be advised at the time of making the change.
8. Members may be charged a fee for any changes to a flydubai Cash+Miles ticket subject to flydubai’s Conditions of Carriage, fare rules and/or applicable Programme terms and conditions.
9. All changes are subject to flydubai’s Conditions of Carriage, fare rules and/or applicable Programme terms and conditions.

1. Upgrade Rewards are available only on Emirates flights (excluding Emirates codeshare flights operated by another carrier) and may be redeemed for a single sector.
2. For an Upgrade Reward within the same Emirates Skywards zone, Miles will be calculated and redeemed separately for each sector of your journey. For example, if your route is Bahrain – Dubai – Muscat, your Miles will be calculated and redeemed for the Bahrain – Dubai sector, and separately for the Dubai – Muscat sector.
3. Upgrade Rewards are not permitted on Special Fare tickets. Business Class Saver Fare tickets can be upgraded at any time up to six hours before departure. Economy Class Saver tickets can only be upgraded at the time of online check-in, at the airport or on board.
4. Members must have sufficient Miles for the requested Emirates flight Upgrade Reward at the time they request the Upgrade Reward.
5. Members can avail Upgrade Rewards from Economy Class to *Premium Economy, from Economy Class to Business Class, from *Premium Economy to Business Class or from Business Class to First Class.
6. Upgrade Reward requests must be made at least six hours prior to departure. All Emirates Skywards Members may redeem Miles for Instant Upgrade Rewards at check-in, subject to availability. Platinum, Gold and Silver Members may redeem Miles for instant Upgrade Rewards on board, subject to availability. Learn more about Instant Upgrade Rewards.
7. New Chauffeur drive service reservations are not available in conjunction with Skywards Economy Class to Premium Economy upgrades or Economy to Business Class upgrades, or Premium Economy to Business Class upgrades.
8. A Member must hold a confirmed ticket for the flight they wish to upgrade prior to requesting an Upgrade Reward. All ticketing and fares rules applicable to the base ticket must be observed at all times.
9. Upgrade Rewards are only permitted on Emirates e-tickets with a ticket number commencing with 176. Paper tickets are not eligible for Emirates Skywards Upgrade Rewards.
10. Infants accompanied by an adult who do not occupy a seat are eligible for Upgrade Rewards at 10% of Skywards Miles applicable to redeem an adult Upgrade Reward. The Member and infant must redeem Miles for an Upgrade Reward together, in the same transaction.
11. No fees apply for cancellation of Upgrade Rewards. However, unless stipulated under paragraph 6.9 and 8.5 above, expired Skywards Miles will not be re-credited to a Member's Account.
12. Upgrade Rewards are subject to specific booking class availability.
13. On Emirates flights with multiple sectors, a Member can redeem Skywards Miles for a flight upgrade for one booked sector at a time. If a Member wishes to continue flying in the higher cabin on the connecting sector, additional Skywards Miles will need to be redeemed.
14. In scenarios where availability exists for a sector or sectors within an origin to destination journey, but not the entire origin to destination journey, the number of Skywards Miles required will reflect the sector level per the Skywards Miles calculator.
15. Instant Upgrade Rewards (available at check-in or on board) are available for the immediate sector only, the number of Skywards Miles required will reflect the sector level per the Skywards Miles calculator.
16. On Emirates flights with multiple sectors applying to a single flight number, a Member can redeem Skywards Miles for an Instant Upgrade for one booked sector at a time. If a Member wishes to continue flying in the higher cabin on the connecting sector, additional Skywards Miles will need to be redeemed.
17. All taxes (including airport and/or government taxes) where applicable are the responsibility of a Member and must be paid prior to the issuance of the Upgrade Reward ticket. Payments are accepted in cash or by Credit Card.

*Due to the current limited nature of Premium Economy operations, Premium Economy Classic Rewards and Upgrade Rewards from Economy to Premium Economy are not currently available.

1. Partners, and the terms and conditions under which Skywards Miles are earned and/or redeemed through a Partner, may vary from time to time. Emirates Skywards may at any time and without prior notice to Members, withdraw, limit, modify or cancel any Rewards supplied by Partners.  It is the responsibility of a Member to verify eligibility to earn and redeem Skywards Miles with Partners.
2. Skywards Miles for Partners' goods and services are earned based on a Member's expenditure. Exclusions or minimum purchase conditions may apply. When the expenditure is in a currency other than the lawful currency of the United Arab Emirates, the relevant amount will be converted at a reasonable conversion rate determined by or on behalf of Emirates Skywards.
3. When a Member selects services and/goods from a Partner the contract for such services and/or goods is between a Member and Partner. Accordingly the terms and conditions of the Partner shall apply to purchase of the goods and/or services selected by a Member. Some of these terms and conditions are mentioned on the Website but Emirates Skywards strongly recommends that a Member reads the terms and conditions and also checks with the Partner prior to selecting the goods and/or services. By accepting the Partner's offer, a Member is agreeing to abide by the terms and conditions of the purchase imposed by the Partner, including payment of all amounts when due (if any) and compliance with all rules and restrictions regarding booking, availability, cancellation and refunds in respect of the services and/or goods. TO THE EXTENT PERMITTED BY LAW, EMIRATES SKYWARDS ACCEPTS NO LIABILITY WHATSOEVER IN RESPECT OF REWARDS SUPPLIED BY PARTNERS IN CONNECTION WITH A PARTNER'S REFUSAL TO SUPPLY A REWARD TO THE MEMBER. The rights, if any, which a Member may have in connection with a Reward, are solely against the Partner supplying that Reward. Subject to this clause, all Rewards supplied to a Member will be subject exclusively to the terms and conditions of Partners supplying the Reward.
4. Where a Partner offer provides Members with the opportunity to transfer or convert points earned with a Partner to Skywards Miles (“Tipping Offer”), any such transfer or conversion shall only be valid if: a Member is both an Emirates Skywards Member and a member in the Partner’s program; and Partner points are transferred from an account held with that Partner in the Member’s own name and transferred to that Member’s Emirates Skywards Account in the same name (“Linked Accounts”). A Linked Account must have an identical first name, surname and date of birth. Emirates Skywards reserves the right in its sole discretion not to link a Member’s Account or to credit a Member’s Account under this clause 14.4 or to cancel Miles already credited to a Member’s Account under a Tipping Offer, where Emirates has reason to believe that the identity of a Member does not match the identity of the transferor or where there has been any fraudulent activity connected with the transfer or conversion in relation to a Member’s Account.
5. View the list of Partners.

1. The terms and conditions concerning the redemption of Skywards Miles for airline Partner flight Rewards may vary between Partners. It is the responsibility of a Member to check these terms and conditions at the time of booking.
2. Partner flight Rewards booked via Emirates Contact Centres or Retail offices less than seven days prior to the date of travel will be subject to a fee of USD 50. Partner flight rewards booked within 24 hours of travel will be subject to a booking fee of USD 75.
3. In case of date change and/or cancellations, fees and charges will be applicable as per the table below. Fees and Charges are non-refundable, unless prohibited by law.
4. Other terms and conditions may apply. Learn more on each airline Partner's terms and conditions.

5. 	Fees and Charges
   Date changes	USD 25 per change, per person
   Refunds	Permitted only on fully unutilised tickets within ticket validity at a charge of USD 75. Expired Miles will not be reinstated
   All other charges	USD 25 per change, per person

1. A Member must log into their individual Emirates Skywards account in order to create a My Family account and become the Family Head.
2. In case of any promotion, communication or dispute related to My Family, the profile of the Family Head will be used i.e. Country of Residence, Tier, etc.
3. Participation in My Family is offered at Emirates’ discretion.
4. Participation in My Family is open to individual Emirates Skywards Members and Skywards Skysurfers.
5. The Family Head must be 18 years of age or older.
6. The Family Head may nominate via the Website, a maximum of seven Family Members aged two or above.
7. Family Members must be directly related to the Family Head in one of the following ways: Husband, Wife, Domestic Partner (co-habitant – someone who resides at the same address as the Family Head), Son, Step-Son, Daughter, Step-Daughter, Mother, Mother-in-Law, Step-Mother, Father, Father-in-Law, Step-Father, Brother, Sister, Granddaughter, Grandson and Domestic Helper (an employee who resides at the same address as the Family Head).
8. Family Members may be requested to provide Emirates Skywards with additional proof of their relationship to the Family Head.
9. The Family Head may add an unlimited number of infants for the purpose booking flights. Infants cannot pool Miles to a My Family account. Once an infant turns two, they will be automatically removed from the My Family account and they can be added as a new Family Member by the Family Head after enrolling into Skywards Skysurfers.
10. The Family Head may only be registered against one My Family account at any time. If the Family Head or Family member wants to join a new account they must first be removed from the current account.
11. At least one Family Member in addition to the Family Head should remain in the My Family account at all times, for the group to remain active and eligible for promotions or special offers.
12. A Family Head or Family Member must first become an individual Member of Emirates Skywards or Skywards Skysurfers before joining My Family.
13. At the time of joining My Family, the Family Member (aged 18 or above) will be asked to choose a percentage (up to 100%) of Miles earned on Emirates Flights, flydubai Flights (excluding codeshare flights with partner airlines) or our partners that he/she wishes to pool into the My Family account for the purpose of making redemptions. The remaining Miles balance will stay in the individual’s Emirates Skywards account. The contribution percentage can be changed at any time. Children below the age of 18 can be added to and remain a part of a My Family account only if the registered parent or guardian on their Skywards Skysurfers account is the designated Family Head. Any changes to this, may result in the child being automatically removed from the My Family account. Until the child turns 18, the parent or guardian will decide on the Miles contribution percentage on behalf of the child.
14. The Family Head and Family Members will earn Miles and Tier Miles in their individual Emirates Skywards account based on their individual Emirates Skywards Membership Tier.
15. Any Skywards Miles earned prior to joining My Family will remain in the individual’s Emirates Skywards account.
16. Tier Miles cannot be pooled into the My Family account and will be credited to and remain in the Member’s Emirates Skywards or Skywards Skysurfers individual account. For the purposes of My Family, reference to Miles excludes Tier Miles.
17. Miles earned on Emirates Flights, flydubai Flights (excluding codeshare flights with partner airlines) or our partners can be pooled into the My Family account. Miles placed in a My family account can be redeemed only for members of the My Family account.
18. Miles once pooled to the My Family account, cannot be transferred back to the Member’s individual Emirates Skywards account. By joining My Family, Family Members are agreeing to give their consent and authority to the Family Head to redeem Miles from the My Family account and book and manage travel on their behalf.
19. Emirates Skywards will make visible to the Family Head and each Family Member; title, first name, last name, Miles pooled, Miles contribution percentage, Miles redeemed and accrual date of any My Family related Miles transactions of a Family Member in order for the Family Head to manage the account efficiently and make redemptions on behalf of all Family Members. Flight history and other personal details will not be visible to other Family Members of My Family and will remain in the Member’s individual Emirates Skywards account.
20. Emirates Skywards will make visible to the Family Head; Cash+Miles bookings and Classic Reward bookings made by the Family Head using Miles in the My Family account, in order for the account to be managed efficiently. Because the Family Head is able to make a booking for Family Members using Miles from the My Family account, the Family Head will have access to information related only to bookings made using the My Family account such as Passenger Name Record (PNR), special meal types, requests for passengers with special needs, details related to redemption flight tickets, including cabin class and fare type and details related to transactions i.e transaction type, passenger name (title, first name and last name of the Member who has flown)
21. Family Heads and Family Members should continue to use their individual Emirates Skywards Membership number when making a booking and will not need to quote a separate My Family Membership number.
22. A Family Member can make bookings and redeem Miles from their individual Emirates Skywards account only.
23. For Cash+Miles and Classic Rewards bookings, the Family Head can redeem Miles for current Family Members only.
24. Miles will retain their original validity of three years from the date of travel. Miles will be removed from the individual’s Emirates Skywards account and the My Family account at the end of the month in which the respective Member was born. For example, a Member who earns Miles in May 2018 and has a birthday in August will see these Miles expire from his individual Emirates Skywards account and the My Family account on 31 August 2021. Notwithstanding the above, an Adjusted Expiry date will apply to the portion of Skywards Miles pooled in to the My Family Account by a Platinum tier Member, irrespective of whether as a Family Head or as a Family Member, as per the conditions stipulated in paragraph 6.9 above.
25. Miles will be credited to an individual Emirates Skywards Member’s account in the Emirates Skywards programme and the associated My Family account based on the percentage contribution set. Retroactive claims will apply the percentage set at the time of the claim being made, and not as per the flight date.
26. Miles contributions to the My Family account cannot be backdated for travel or services prior to the date that the respective Member joined the My Family.
27. A Family Head cannot remove themselves from the My Family programme or nominate a replacement Family Head. They will have the option to close the My Family account and any Miles accumulated but not redeemed, transferred or expired which are held in the My Family account will be forfeited.
28. A Family Head may remove a Family Member from the My Family account at any time on the Website or by contacting an Emirates Contact Centre. Once the maximum number of Family Members is reached, only three replacements are permitted in any calendar year.
29. A Family Member may remove themselves from the My Family account at any time by clicking on Leave My Family account, however:
    • Any Miles pooled into the My Family account will remain in the My Family account
    • The Family Head will no longer be able to make redemptions using Miles from the My Family account in the name of this Family Member
    • The Family Member will no longer have visibility of the My Family account
30. Miles pooled in a My Family account can only be redeemed for members of the My Family account.
31. Only individual Emirates Skywards Members can join My Family.
32. Members can spend Skywards Miles from the My Family account on Classic Reward flights and flights purchased using Cash+Miles. Members can also use them for Upgrade Rewards at check‑in if travelling with the Family Head or donate Miles to support selected initiatives. In addition, from individual account members can also spend Miles on retail and lifestyle partners and on Skywards Exclusives events. Emirates may amend the partner list at any time.
33. Buy Miles, Gift Miles, Transfer Miles, Extend Miles and Reinstate Miles currently only available to a member using an individual Emirates Skywards account and do not apply to My Family accounts.
34. Once an Emirates Skywards member chooses to pool Skywards Miles into a My Family account, the selected contribution percentage will only be deducted from their account when they have earned more than 1 Skywards Mile. When the member earns 1 Skywards Mile or less during a transaction, this will remain in the individual’s Emirates Skywards account.
35. Members can choose one percentage contribution based on the total Miles earned. They cannot choose a percentage by type i.e flights v partner earnings.
36. Miles may take eight weeks or more to be credited to a Member's Account from the date of the transaction.
37. Miles will be pooled as per contribution percentage on the date of transaction (Miles credit) and not the activity date. 
38. Any Partner Activity Miles cancelled by a Family Member or Family Head, will be auto cancelled from the respective My Family account as well.

1. General Programme Rules
   • Skywards+ is an online subscription that can be purchased on emirates.com for an annual fee.
   • The subscription fee is inclusive of taxes and all applicable charges.
   • Skywards+ subscribers are entitled to additional benefits as stated on emirates.com; benefits may vary from member to member and is based on subscription package purchased.
   • The member must be logged into their Emirates Skywards account(Opens page in the same tab) to avail and view Skywards+ benefits.
   • The Skywards+ subscription and associated benefits are limited to the purchasing member and cannot be gifted or sold.
   • The member's Skywards+ subscription is non-transferable and non-refundable.
   • Skywards+ benefits are only applicable to Emirates flights purchased via emirates.com.
   • Skywards+ benefits cannot be backdated prior to, or post-dated beyond the stated subscription period.
   • No bonus accruals will be credited for flights flown outside of the Skywards+ subscription period. This also applies to retroactive claims.
   • The member's Skywards+ benefits are valid during the subscription period only.
   • For reissued tickets, bonus accruals will be credited for flights flown inside of the Skywards+ subscription period.
   • Emirates Skywards reserves the right to refuse the Skywards+ subscription to any person and may terminate the subscription at any time.
   • Emirates Skywards reserves the right to withdraw or discontinue this product at any time.
   • The Skywards+ subscription will be activated within 48 hours of successful payment.
   • Skywards+ benefits will only apply on flights flown after successful subscription.
   • Information on Skywards+ will be accessible on emirates.com and flydubai.com(Opens an external website in a new tab).
   • Skywards Miles must be redeemed from the member’s individual account or My Family account to avail Skywards+ benefits. Miles cannot be redeemed from a Skysurfers account.
2. Bonus Skywards Miles.
   • The member must be subscribed to Skywards+ to be eligible for bonus Skywards Miles.
   • The bonus Skywards Miles only apply to Emirates flights with tickets issued online through emirates.com (including Cash+Miles tickets).
   • All bookings on flights marketed and operated by flydubai are eligible for bonus Skywards Miles (including Cash+Miles bookings eligible for accrual).
   • The member will earn bonus Skywards Miles on flights flown within the subscription period. This also applies to reissued flight tickets.
   • If a member has flown on flights marketed and operated by Emirates or flydubai that qualify for the bonus Skywards Miles in more than one Emirates Skywards promotion, only the higher of the eligible bonuses will be credited.
   • The member will qualify for the 20% bonus Skywards Miles in First Class, Business Class and Economy Class on all eligible flights marketed and operated by Emirates or flydubai.
   • The member’s statement will reflect the bonus Skywards Miles for the applicable flight as “Skywards+ Skywards Miles Bonus”.
   • Any tickets ineligible for normal Skywards Miles accrual are also excluded from earning bonus Skywards Miles.
   • The member must be logged into their Emirates Skywards account to avail Skywards+ benefits.
   • No refund will be given for unutilised benefits at the end of the subscription period.
3. Bonus Tier Miles - Premium only.
   • The member must be subscribed to Skywards+ to be eligible for bonus Tier Miles.
   • The bonus Tier Miles only apply to Emirates flights with tickets issued online through emirates.com (including Cash+Miles tickets).
   • All bookings on flights marketed and operated by flydubai are eligible for bonus Tier Miles (including Cash+Miles bookings eligible for accrual).
   • The member will earn bonus Tier Miles on flights flown within the subscription period. This also applies to reissued flight tickets.
   • If a member has flown on flights marketed and operated by Emirates or flydubai that qualify for the bonus Tier Miles in more than one Emirates Skywards promotion, only the higher of the eligible bonuses will be credited.
   • The member will qualify for the 20% bonus Tier Miles in First Class, Business Class and Economy Class on flights marketed and operated by Emirates or flydubai.
   • The member’s statement will reflect the bonus Tier Miles for the applicable flight as “Skywards+ Tier Miles Bonus”.
   • Any tickets ineligible for normal Skywards Miles accrual are also excluded from earning bonus Tier Miles.
   • The member must be logged into their Emirates Skywards account to avail Skywards+ benefits.
   • No refund will be given for unutilised benefits at the end of the subscription period.
4. Discounted Upgrade Rewards - Advanced and Premium only.
   • The member must be subscribed to Skywards+ to be eligible for discounted Upgrade Rewards.
   • Only commercial tickets issued on emirates.com are eligible for discounted Upgrade Rewards.
   • Upgrade Rewards issued online through emirates.com or at check-in are eligible for this discount.
   • To avail this discount, an Emirates Skywards member must log in to their Emirates Skywards account on either emirates.com, the Emirates mobile website, or the Emirates App prior to commencing their booking.
   • Upgrade Rewards are valid on Emirates‑operated flights only.
   • Tickets issued in Flex and Flex Plus fare brands are eligible for discounted Upgrade Rewards, restrictions apply.
   • Tickets issued in Special and Saver fare brands are ineligible for discounted Upgrade Rewards.
   • Upgrade Rewards are subject to seat availability.
   • The member will qualify for a discount on all upgrade transactions processed within the subscription period, even if travel date is outside the subscription period.
   • If the member is eligible for multiple Upgrade Rewards offers, only the higher of the eligible offers will be applicable (offers are not combinable).
   • Upgrade Rewards discounts associated with Skywards+ will reflect on eligible flights at the time of booking. If the member is eligible for multiple Upgrade Rewards offers on the same flight, only the higher of the eligible offers will be applicable.
   • The member must be logged into their Emirates Skywards account to avail Skywards+ benefits.
   • Skywards Miles can be redeemed from the member’s individual account or My Family account to avail this benefit. Miles cannot be redeemed from a Skysurfers account.
   • Auto upgrades will be discounted if they become available during the subscription period. If a higher tactical offer is applicable at the time of auto upgrade becoming available, member will receive the highest applicable offer.
   • Upgrade Rewards discounts as part of Skywards+ are also applicable on auto upgrades if the auto upgrade is processed within the subscription period.
   • Upgrade Rewards discounts as part of Skywards+ are not applicable to instant upgrades onboard.
   • Any subsequent ticket re‑issue may result in voiding of the Upgrade Reward, especially in cases of flight or date changes where availability cannot be confirmed at the time of the change. In such cases, and also for ticket cancellations, Miles refunds will be subject to Emirates Skywards Programme Rules.
   • For Upgrade Rewards issued online through emirates.com Miles will be deducted from the Skywards+ subscriber’s, Emirates Skywards account for all passengers on the same booking or for selected passengers travelling on the same flights. For Upgrade Rewards issued online through emirates.com Miles can also be deducted from the Skywards+ subscriber’s, Emirates Skywards account for any other passenger even if the Skywards+ subscriber is not travelling
   • For Upgrade Rewards issued at check-in Miles will be deducted from the Skywards+ subscriber’s, Emirates Skywards account for all passengers on the same booking or for selected passengers travelling on the same flights. Upgrade Rewards benefit at check-in is not permitted if the Skywards+ subscriber is not travelling.
   • Members can purchase additional Miles from an individual account only if the current balance is insufficient.
   • Any taxes, fees and carrier‑imposed charges are excluded from the discounted Upgrade Rewards and, where applicable, must be paid in full to avail this offer.
   • Upgrade Rewards terms and conditions are subject to change and any updates will be published on this website. All other Emirates Skywards Programme Rules apply.
   • All passengers in a booking must purchase the Upgrade Rewards and be processed in one transaction for tickets issued online through emirates.com. Purchasing only for specific passengers within a booking is not permitted for tickets issued online through emirates.com.
   • No refund will be given for unutilised benefits at the end of the subscription period.
   • Emirates Skywards Programme Rules for Upgrade Rewards apply.
5. Discounted Classic Rewards.
   • The member will qualify for a one-time discount on a Classic Reward flight on eligible Emirates flights when the ticket is purchased within the subscription period, even if the actual travel date is outside of the subscription period.
   • To avail this Classic Reward discount, an Emirates Skywards member must log in to their Emirates Skywards account on the desktop version of emirates.com prior to commencing their booking.
   • The discount will apply to all travellers within the same booking.
   • The discount applies on return and one-way reward bookings only and does not apply to multi-city or open-jaw bookings.
   • The discount cannot be refunded and may not apply if the flight details change or the flights are cancelled.
   • The member must be logged into their Emirates Skywards account to avail Skywards+ benefits.
   • Emirates Skywards Programme Rules for Classic Rewards apply.
6. Preferential Cash+Miles rates
   • Skywards+ members will be offered a preferential Cash+Miles rate for eligible bookings made during the subscription period, even if the travel date is outside the subscription period.
   • The preferential Cash+Miles rate will appear on the payment page when the member selects Cash+Miles as the payment option.
   • The preferential Cash+Miles rate is limited to bookings issued online on emirates.com
   • The member must be logged into their Emirates Skywards account to avail Skywards+ benefits.
   • Skywards Miles can be redeemed from the member’s individual account or My Family account to avail this benefit. Miles cannot be redeemed from a Skysurfers account.
   • Emirates Skywards members must select the option with the Cash+Miles icon displayed during the booking process in order to avail any special offer at the payment page.
   • Once the Cash+Miles payment option is selected, reviewed and accepted on the payment page, and in turn final payment is made to issue the ticket(s), no further adjustments in Cash+Miles rates will be permitted. Subsequent ticket re-issuance involving any additional collections of fare or fees must be made entirely with cash (or equivalent payment). Ticket cancellations will be subject to fare rules and Emirates Skywards Programme Rules on Miles refunds (if any).
   • No refund will be given for unutilised benefits at the end of the subscription period.
   • Emirates Skywards Programme Rules for Cash+Miles apply.
7. Checked in baggage
   • The member must be subscribed to Skywards+ to be eligible for the checked-in baggage benefit.
   • In weight concept markets, this benefit applies to all Emirates Skywards members.
   • The baggage benefits are applicable regardless of the booking channel used. Checked in baggage is valid on flights marketed and operated by Emirates only.
   • In piece concept markets, an additional piece of baggage can be checked in. This benefit applies to Emirates Skywards Blue and Silver members only, since Gold and Platinum members receive an additional third piece as part of their tier benefits.
   • This benefit is applicable to the individual member only.
   • The member will be eligible for the checked-in baggage benefit for travel within the subscription period.
   • The allowance is based on the subscription package purchased and the available allowance will be specified in the benefits section.
   • No refund will be given for unutilised benefits at the end of the subscription period.
8. Access to select Emirates Business Class lounges
   • The member must be subscribed to Skywards+ to be eligible for the lounge access benefit.
   • Each entry permits one-time access into the Emirates Business Class Lounge at select airports(Opens page in the same tab) for one person. Entry can be used by the Skywards+ subscriber or accompanying guests travelling onwards on the same Emirates flight. The Skywards+ subscriber must be present.
   • Access to the lounge is valid on flights flown within the subscription period only and access is only available at open Emirates lounges.
   • The lounge access benefits are applicable regardless of the booking channel used. Access to the lounge is valid on flights marketed and operated by Emirates only.
   • Access to the lounge is subject to availability and is for Emirates customers aged 18 years and above or minors travelling with an adult who has entry to the lounge in their own right.
   • Access to the lounge will be at the discretion of the Emirates lounge agent and will be granted at the entrance to the respective lounge.
   • Airport lounge eligibility and access will be determined by the staff at the Emirates Business Class Lounge counter.
   • Emirates Business Class lounge staff will have the ability to check voucher availability and mark the voucher as utilised once availed. This will reflect in the member’s profile.
   • No lounge invitation will be printed on the boarding card.
   • Emirates Business Class Lounge access will be offered to Skywards+ members in Blue, Silver, Gold and Platinum tiers (at the time of their subscription).
   • No refund will be given for unutilised lounge entries at the end of the subscription period.
   • Emirates Skywards Programme rules apply.
9. How to subscribe to Skywards+
   • Skywards+(Opens page in the same tab) is only available to eligible Emirates Skywards members aged 18 years or older.
   • Emirates Skywards members must log into emirates.com to purchase Skywards+. Members will be advised of applicable fees during the subscription process.
   • Once the payment has been successfully processed, members will receive a confirmation email and receipt.
10. Subscription Validity
    • Skywards+ benefits are valid for 12 months from the date of subscription and there will be no auto renewal. Your Emirates Skywards account will reflect details of your subscription until the end of the twelfth month, based on UAE time (GMT +4 hours).

1. In connection with the programme, Emirates Skywards collects, uses and discloses Member personal information in accordance with the Privacy Policy. The Privacy Policy contains information on what personal information Emirates Skywards collects, how it is used and to whom it is disclosed and for what purposes. It also includes information about how Member can withdraw consent where applicable and how Member can contact Emirates to otherwise manage Member privacy.
2. Without limiting clause 18.1, it is a condition of membership to Emirates Skywards that, unless Emirates Skywards is otherwise notified by a Relevant Member, Relevant Member consents to Emirates Skywards disclosing the Relevant Member's contact details on or after the Qantas Termination Date. Such disclosure shall be made for the purpose of Qantas offering the Relevant Member membership in the Qantas Frequent Flyer programme (or the equivalent programme at the Qantas Termination Date). Qantas’ use and disclosure of personal information may be different to Emirates’. Qantas may not be bound by privacy laws that provide the same level of protection as those binding on Emirates Skywards. For the avoidance of doubt, nothing in this clause 18.2 will require a Relevant Member to cancel their Emirates Skywards membership and/or accept membership in the Qantas Frequent Flyer programme (or its equivalent) at any time.
3. Without limiting clause 18.1, personal information of Members who are formerly flydubai OPEN members or who have flown with flydubai will be used and shared by and between Emirates and flydubai for the purpose of the operation of the Emirates Skywards programme. flydubai’s use and disclosure of personal information may be different to Emirates’.
4. Where a Member has requested for deletion of their Account under Article 17 of the General Data Protection rules (Right to Erasure / right to be forgotten); all Miles accumulated but not redeemed, transferred or expired which are held in the Account will be forfeited.

1. TO THE EXTENT PERMITTED BY LAW, EMIRATES SKYWARDS WILL NOT BE LIABLE TO A MEMBER OR ANY OTHER PERSON FOR ANY LOSS OR DAMAGE, WHETHER DIRECT OR INDIRECT, RESULTING FROM TERMINATION OR CHANGE OF OR TO EMIRATES SKYWARDS OR ANY OF THE FACILITIES, BENEFITS OR ARRANGEMENTS WHICH ARE MADE AVAILABLE TO A MEMBER, INCLUDING PARTNER WITHDRAWAL OR THE WITHDRAWAL OF ANY BENEFITS, FACILITIES OR ARRANGEMENTS.
2. Emirates Skywards reserves the right to disqualify a Member from further participation in the Emirates Skywards programme, to cancel all previously accumulated Skywards Miles and to seek compensation for Rewards utilised if, in Emirates Skywards' sole judgment, that Member or a Travel Co-ordinator appointed on behalf of the Member ,has engaged in wilful misconduct or breached any of the rules governing the Emirates Skywards programme, including, but not limited to the fraudulent acquisition of Skywards Miles or acquisition, sale or abuse of Skywards Miles or acquisition, sale or abuse of Reward benefits.
3. The Emirates Skywards concierge and other services offered to Members are operated by third party suppliers (each a "Supplier"). All Members taking advantage of these services will be entering into a legal relationship with the Supplier. To the extent permitted by law, Emirates Skywards excludes all liability to any Member or other person of whatsoever nature in respect of any negligence, wilful misconduct, poor service or other breach of obligation arising out of the provision or failure to provide the services by or on behalf of a Supplier arising out of that legal relationship with a Supplier.

1. The Programme Rules may be changed, varied, suspended or terminated at any time without notice where permitted by law, save that reasonable efforts will be used to promptly post details of that change or variation, suspension or termination (as the case may be) to the Website. In the event of any conflict between this version of the Programme Rules and any version of the Programme Rules published on the Website for Emirates Skywards, the latter shall prevail.
2. The Member's use of his or her digital membership card or quoting of his or her membership number after any change or variation to the Programme Rules will be deemed to be acceptance by the Member to that change or variation.
3. Any notice to be given to a Member under these Programme Rules will be deemed to have been given if posted by pre-paid post to the Member at the address provided by the Member for the purposes of Emirates Skywards.
4. The Programme Rules are governed by the laws of the Emirate of Dubai and any proceeding with respect to or in connection with Emirates Skywards must be brought in that jurisdiction. Membership, including eligibility for membership and any Miles or Rewards, is subject to any applicable laws and regulations, including all applicable resolutions of the International Air Transport Association.
5. Emirates Skywards does not operate (or will cease to operate) in a jurisdiction in which it would be prohibited (or becomes prohibited) by any relevant law or governmental direction.
6. Reasonable care has been taken to ensure that information contained in the Programme Rules and in any publications and advertisements in connection with Emirates Skywards is accurate, but Emirates Skywards will not accept any liability with respect to any errors or omissions in any information, whether written or verbal.
7. Any part of these Programme Rules which is unenforceable for any reason shall be considered capable of being cut out so as not to affect the remainder of these Programme Rules in any way. Emirates Skywards shall not be required to provide any service or otherwise act in pursuance of these Programme Rules if to do so would be contrary to law.
8. Members may be required to provide documentation at check-in that can establish the Member's identity and membership to Emirates Skywards. If a Member fails to comply with this requirement, Emirates Skywards reserves the right to refuse carriage.

Emirates Skywards is governed by the Emirates Skywards programme rules (“Programme Rules”). Emirates Skywards reserves the right to change, modify or amend any part of the Emirates Skywards programme at any time in accordance with the Programme Rules. This right includes, but is not limited to, changes in Emirates Skywards partner affiliation, rules for earning and redeeming mileage credit, rules for use of travel awards, flight schedules, member travel benefits and specific features of promotional offers.

The information published on the Website or the Emirates App may be incomplete or include inaccuracies or typographical errors. Emirates Skywards does not represent or warrant that access to the Website or the Emirates App will be uninterrupted or that there will be no failures, errors or omissions or loss of transmitted information, or that no viruses will be transmitted on the Website or the Emirates App. Emirates Skywards makes no representations about the suitability of the information, products, and services contained on the Website or the Emirates App for any purpose. All such information, products, and services are provided "as is" without warranty of any kind. Emirates Skywards hereby disclaims all warranties and conditions with regard to the information, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.

IN NO EVENT SHALL EMIRATES SKYWARDS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE WEBSITE OR THE EMIRATES APP OR WITH THE DELAY OR INABILITY TO USE THE WEBSITE OR THE EMIRATES APP, OR FOR ANY INFORMATION, PRODUCTS, AND SERVICES OBTAINED THROUGH THE WEBSITE OR THE EMIRATES APP, OR OTHERWISE ARISING OUT OF THE USE OF THE WEBSITE OR THE EMIRATES APP, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE.

The Website or the Emirates App may contain hyperlinks to websites operated by third parties. Such hyperlinks are provided for your reference only and your use of these sites may be subject to terms and conditions posted on them. Emirates Skywards' inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites and Emirates Skywards accepts no liability for their content.

UNDER NO CIRCUMSTANCES SHALL EMIRATES SKYWARDS BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR USE OR RELIANCE ON INFORMATION OBTAINED THROUGH THIRD PARTY WEBSITES.

This Website contains bulletin boards and other message or communication facilities, some of which are offered to Emirates Skywards' upper tier members only. Any opinions, views or statements expressed or made by a Member in the course of using those facilities are those of that Member and not of Emirates Skywards. Emirates Skywards is under no obligation to review any messages; information or content posted on the Website and assumes no responsibility or liability relating to any such submissions. Notwithstanding the above, Emirates Skywards reserves the right to review, edit or delete without notice any contents of the submissions received from members, including bulletin board postings, which it deems in its sole discretion to be illegal, offensive or otherwise inappropriate. You understand that you are responsible for any material you may submit to the Website. You agree that when posting a message on the Website, you shall not do any of the following:

• defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others;
• publish, post, distribute, or disseminate any harmful, threatening, defamatory, abusive, infringing, offensive, obscene, vulgar, indecent, or unlawful material or information.
• advertise or offer to sell any goods or services or conduct or forward surveys, contests, or chain letters of any kind; or
• post messages impersonating others.
• You further agree that when using the Website or the Emirates app you shall not:
• upload any files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
• upload any files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; or
• delete any author attributions, legal notices, or proprietary designations or labels in any file that is uploaded.

You agree to indemnify Emirates Skywards, its employees, agents and representatives, and to hold them harmless from and against any and all claims, and liabilities (including legal costs) that may arise from your submissions to the Website or the Emirates App, from your use of material obtained through the Website or the Emirates App, from your breach of these Terms & Conditions, or from any such acts arising through your use of the Website or the Emirates App.

Emirates Skywards reserves the right, in its sole discretion, to deny access to the Website or the Emirates App or any portion of it without notice or liability.

The use of your personal information in connection with Emirates Skywards is governed by Clause 18 of the Programme Rules and the Privacy Policy.