The Emirates Skywards loyalty Programme (''Emirates Skywards'') is operated by Emirates. The Emirates Skywards website (the ''Website'') and Emirates App (“the App”) are offered to Emirates Skywards Members conditioned on acceptance by the Member of these Terms & Conditions. By accessing and using the Website or Emirates App, you have agreed to all such Terms and Conditions.
PLEASE READ THESE PROGRAMME RULES CAREFULLY TO FAMILIARISE YOURSELF WITH THE BASIS UPON WHICH BENEFITS AND REWARDS MAY BE EARNED, AWARDED, VARIED OR CANCELLED.
For journeys across the Emirates network to and from Africa on Economy Special Fares:
Travelling to / from Americas (except between Americas and Europe) on Economy Special Fares:
Travelling between Americas and Europe on Economy Special and Economy Saver Fares:
For more details on how Emirates processes personal information, see the Emirates privacy policy available in the below link.
Emirates Skywards is committed to safeguarding your membership Account, personal information and Miles balance. We would like to encourage you to only ‘Buy Miles’ through emirates.com and Emirates Call Centres, and refrain from engaging with parties involved in unauthorized and illegitimate activities involving the sale of Miles and Reward tickets. The Skywards Programme Rules strictly prohibit the purchase of Miles and Reward tickets through unauthorized channels.
Fee conditions | Classic Flex Plus (Economy Class, **Premium Economy, Business Class and First Class) | Classic Saver (Economy Class and Business Class) |
---|---|---|
Maximum stay | 12 months | Three months |
Stopovers | Two stopovers permitted (One outbound plus one inbound) | One stopover permitted (Either outbound or inbound) |
Eligible flights | Valid on any Emirates flight, subject to availability (codeshare flights are excluded) | Valid on any Emirates flight, subject to availability (codeshare flights are excluded) |
Mixed Rewards | Combinations are permitted, but separate rules apply to each type of fare | Combinations are permitted, but separate rules apply to each type of fare |
Open-jaw | Travel permitted to/from one city, returning to/from another city, within the same Emirates Skywards zone only | Travel permitted to/from one city, returning to/from another city, within the same Emirates Skywards zone only |
Ticket validity | Journey must commence within 12 months of ticket issuance | Journey must commence within 12 months of ticket issuance |
Children discounts | Rewards at normal Emirates Skywards levels (children earn Miles at the normal level also) | Rewards at normal Emirates Skywards levels (children earn Miles at the normal level also) |
Infant discounts | Rewards at 10% of normal Emirates Skywards levels (valid for Economy Class travel only) | Rewards at 10% of normal Emirates Skywards levels (valid for Economy Class travel only) |
Fee conditions | Classic Flex Plus | Classic Saver |
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Date changes | Free | USD 25 *Fees waived for infants per change, per person |
Refunds before travel | Free | USD 75 *Fees waived for infants only within ticket and Miles validity |
Refunds after travel | Not permitted | Not permitted |
All other changes (within programme rules) | Free | USD 25 *Fees waived for infants per change, per person |
Mixed Rewards | Combinations are permitted, but separate rules apply to each type of fare | Combinations are permitted, but separate rules apply to each type of fare |
*Available via Emirates Contact Centres.
**Due to the current limited nature of Premium Economy operations, Premium Economy Classic Rewards and Upgrade Rewards from Economy to Premium Economy are not currently available.*Due to the current limited nature of Premium Economy operations, Premium Economy Classic Rewards and Upgrade Rewards from Economy to Premium Economy are not currently available.
Fees and Charges | |
---|---|
Date changes | USD 25 per change, per person |
Refunds | Permitted only on fully unutilised tickets within ticket validity at a charge of USD 75. Expired Miles will not be reinstated |
All other charges | USD 25 per change, per person |
Emirates Skywards is governed by the Emirates Skywards programme rules (“Programme Rules”). Emirates Skywards reserves the right to change, modify or amend any part of the Emirates Skywards programme at any time in accordance with the Programme Rules. This right includes, but is not limited to, changes in Emirates Skywards partner affiliation, rules for earning and redeeming mileage credit, rules for use of travel awards, flight schedules, member travel benefits and specific features of promotional offers.
The information published on the Website or the Emirates App may be incomplete or include inaccuracies or typographical errors. Emirates Skywards does not represent or warrant that access to the Website or the Emirates App will be uninterrupted or that there will be no failures, errors or omissions or loss of transmitted information, or that no viruses will be transmitted on the Website or the Emirates App. Emirates Skywards makes no representations about the suitability of the information, products, and services contained on the Website or the Emirates App for any purpose. All such information, products, and services are provided "as is" without warranty of any kind. Emirates Skywards hereby disclaims all warranties and conditions with regard to the information, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.
IN NO EVENT SHALL EMIRATES SKYWARDS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE WEBSITE OR THE EMIRATES APP OR WITH THE DELAY OR INABILITY TO USE THE WEBSITE OR THE EMIRATES APP, OR FOR ANY INFORMATION, PRODUCTS, AND SERVICES OBTAINED THROUGH THE WEBSITE OR THE EMIRATES APP, OR OTHERWISE ARISING OUT OF THE USE OF THE WEBSITE OR THE EMIRATES APP, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE.
The Website or the Emirates App may contain hyperlinks to websites operated by third parties. Such hyperlinks are provided for your reference only and your use of these sites may be subject to terms and conditions posted on them. Emirates Skywards' inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites and Emirates Skywards accepts no liability for their content.
UNDER NO CIRCUMSTANCES SHALL EMIRATES SKYWARDS BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR USE OR RELIANCE ON INFORMATION OBTAINED THROUGH THIRD PARTY WEBSITES.
This Website contains bulletin boards and other message or communication facilities, some of which are offered to Emirates Skywards' upper tier members only. Any opinions, views or statements expressed or made by a Member in the course of using those facilities are those of that Member and not of Emirates Skywards. Emirates Skywards is under no obligation to review any messages; information or content posted on the Website and assumes no responsibility or liability relating to any such submissions. Notwithstanding the above, Emirates Skywards reserves the right to review, edit or delete without notice any contents of the submissions received from members, including bulletin board postings, which it deems in its sole discretion to be illegal, offensive or otherwise inappropriate. You understand that you are responsible for any material you may submit to the Website. You agree that when posting a message on the Website, you shall not do any of the following:
You agree to indemnify Emirates Skywards, its employees, agents and representatives, and to hold them harmless from and against any and all claims, and liabilities (including legal costs) that may arise from your submissions to the Website or the Emirates App, from your use of material obtained through the Website or the Emirates App, from your breach of these Terms & Conditions, or from any such acts arising through your use of the Website or the Emirates App.
Emirates Skywards reserves the right, in its sole discretion, to deny access to the Website or the Emirates App or any portion of it without notice or liability.
The use of your personal information in connection with Emirates Skywards is governed by Clause 18 of the Programme Rules and the Privacy Policy.