Emirates offers a Baggage Delivery service for customers arriving at Dubai International. Baggage can be delivered anywhere within the UAE – fees vary according to the final delivery point within the UAE.
You can book the Baggage Delivery service on arrival at Emirates Terminal 3 in Dubai. After passing through Immigration, look out for Emirates Staff, at the Baggage Reclaim area, who will assist you.
No – if your bags are held by UAE Customs because they contain items banned from the UAE, you will need to collect your bags personally.
You can use the self check in kiosk to check in for your flight, send a mobile boarding pass to your phone to present at the airport, or print one out. You can choose your seat, print your baggage tags and use the self check in kiosk to check in your bags and pay for any excess baggage. To get started, just follow the instructions on the screen. All you need is your passport and flight details.
Our self check-in kiosks are available for all customers at Emirates Terminal 3 in Dubai International. There are some exceptions for customers travelling to the US, China, India and Hong Kong.
As part of your biometric check-in, lounge access and boarding process (the “biometric path”), we’ll need to process your personal information, including biometric information. The privacy statement briefly explains how we collect, use and store this information. Registering for the biometric path is optional.
As part of our biometric check-in, lounge access and boarding processes (hereinafter together referred to as the “biometric path”), we will process your personal information, including biometric information. This privacy statement briefly explains how we collect and use the personal information in the course of this biometric path.
Registering for, and using our biometric path is voluntary.
Processing your personal information
Your personal data will be used and processed by Emirates (“Emirates” or “we”, “us”), whose principal office is at Emirates Group Headquarters, PO Box 686, Dubai, United Arab Emirates. Emirates is a Dubai corporation established by Decree No.2 of 1985 (as amended) of the Government of Dubai, which is primarily focused on airline operations. In order to identify you by using facial recognition, complete your check-in process, manage your lounge access and boarding within our biometric path, your personal data will be matched with the personal data stored on the servers of the General Directorate of Residency and Foreigners Affairs – Dubai (“GDRFA”).
Personal information we collect for the operation of the biometric path
For the purposes of managing the biometric path, we process your image and facial dimensions in addition to the personal data already collected from you when you booked your flight with us. When registering you to our biometric path, we will need your passport number and nationality to match this information with your personal information provided to us previously.
Legal basis for using your personal information
Your image and facial dimensions will be used based on the consent you provide us during registration for the biometric path. You may give your consent to us for using your image and facial dimensions for the purposes determined in this privacy statement at the relevant check-in counters at the Dubai Airport Terminal 3 (Dubai, United Arab Emirates), where you also can withdraw your consent and cancel your registration. You may also let us know if you would like to withdraw your consent and cancel your registration on any of the communication channels described below.
Security of your personal information
Legal rights available to help manage your privacy
If you are subject to laws that provide you with such rights, depending on certain exceptions, and in some cases dependent upon the processing activity we are undertaking, you may have the right to access, rectify or erase your personal information; restrict, or object to, the processing of your personal information; and to the portability of your personal information. You have the right to lodge a complaint with your local supervisory authority if you have concerns about how we are processing your personal information. We kindly ask that you please attempt to resolve any issues with us first, although you have the right to contact your supervisory authority any time.
If you are subject to laws that provide you with such rights, depending on certain exceptions, and in some cases depending on the data processing, you may have the right to access, edit or delete your personal information; restrict, or object to, the processing of your personal information; and to the portability of your personal information.
You have the right to lodge a complaint with your local supervisory authority if you have concerns about how we are processing your personal information. We kindly ask that you please try to resolve any issues with us first, although you do have the right to contact your supervisory authority at any time.
You can enjoy our lounges in international airports across six continents. Emirates Lounge access is complimentary for customers flying in First Class or Business Class.
If you’re an Emirates Skywards Platinum member, you can relax in our First Class Lounges in Dubai and around the world, even if you’re flying in Economy Class or Business Class. And if you’re an Emirates Skywards Gold member, you can relax in our Business Class Lounges in Dubai and around the world, even if you’re flying in Economy Class. Silver members can enjoy access to our Business Class Lounges in Dubai.
To access the lounge you’ll just need your boarding pass, and you can come and go as you please before your flight.
You can also enjoy paid access to our lounges in Dubai and selected lounges worldwide.
Learn more about our First Class(opens in the same window) and Business Class lounge(opens in the same window) experience in Dubai, our Emirates worldwide lounges(opens in the same window), and our paid lounge access rules(opens in the same window). You can also enjoy access to our partner lounges(opens in the same window) around the world.
Have a stress-free journey through Dubai International Terminal 3 and selected airports across our network. Use the Wayfinder feature and easily get turn-by-turn directions to departure gates, lounges, restaurants and facilities.
Just check your trip itinerary or click on Airport Maps in the More section of the Emirates App.