Help Centre

Can I carry my TV as checked baggage?

Customers are allowed to carry TVs as checked baggage. However, as this is a fragile electronic device we require the TV to have appropriate packaging in order to withstand the normal rigours of air travel. When checking in your TV you will also need to sign a limited release.

You can check in TVs up to 140cm (55 inches) with a total weight not exceeding 32kg (70lb). The TV may be subject to overweight or oversized baggage fees depending on your baggage allowance.

Please note that acceptance of TVs as checked baggage will depend on the airport you are departing from or arriving to. We recommend contacting the airport directly before travel.

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or visit https://secure.booking.com/content/cs.en-gb.html(opens in a new window) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.