Travel updates

Check the status of a flight
Flight Number or Route
EK

News flash

Last updated: 23 April 2019, 09:03 Dubai (GMT+4)

Disruption of flight operations due to closure of Clark Airport, Philippines

Due to an earthquake in the Philippines, Clark airport is closed for damage assessment. Flights to Clark are cancelled during this time and some flights will be rerouted to Manila. Flights to Cebu have also been affected. Passengers travelling to the Philippines over the next few days are advised to check their flight details and ensure their contact details are up to date using Manage My Booking. 

Last updated: 21 April 2019, 13:05 Dubai (GMT+4)

Passengers departing Colombo advised to arrive 4 hours before flight departure due to heightened security.

Due to heightened security measures at Bandaranaike International Airport, Emirates urges its passengers in Sri Lanka to arrive at the airport at least four hours before their flight departure this week. 

At this time, Emirates’ flights between Colombo and Dubai are operating as scheduled.

However, customers who booked tickets on or prior to 21 April have the option to change their booking (by up to 7 days) or can request a refund. Customers must contact their booking offices for any changes to their bookings.

Last updated: 15 April 2019, 11:24 Dubai (GMT+4)

Customer advisory- Dubai Southern Runway Rehabilitation

In order to ensure a seamless customer experience during Dubai International Airport’s Southern Runway Rehabilitation programme between 16 April and 30 May 2019, customers travelling on Emirates from Dubai during this period are encouraged to arrive to the airport early, and build in enough time to check in, pass through immigration and get to their gates. Customers are reminded to arrive to the airport at least three hours before their flight departures, and they can check-in as early as 24 hours ahead of their flights at the airport. Customers can also check-in online from 48 hours to 90 minutes ahead of their departure. 

Once customers have cleared check-in and immigration formalities, they are advised to make sure they get to their boarding gates on time. Gates open 90 minutes before departure for long-haul flights, and Emirates has extended the opening time at its gates for short-haul flights to 75 minutes (instead of 60 minutes) to provide ample time for customers to board their flights. For flights departing to the United States, gates open 120 minutes before departure. As always, gates close 20 minutes before departure and timings are strictly followed to ensure flights depart on schedule. These time checks have been put in place to ensure minimal delays during this period.

Customers connecting to flydubai services can check here for updates. 

 

 

Flight suspension

Last updated: 16 August 2018, 11:00 Dubai (GMT+4)

Entry guidelines to the UAE for Qatari Nationals and Foreign Expatriates residing in Qatar

As instructed by the UAE government, Emirates has suspended its flights to and from Doha until further notice.

Qatari nationals will be granted entry into the UAE on providing proof of first degree relatives (father, mother, husband, wife and children), who hold valid UAE citizenship. In addition, Qatari students enrolled in the UAE as well as persons in emergency or humanitarian situations will be granted entry provided they submit a request to the UAE Federal Authority for Identity and Citizenship through the following link:

https://beta.echannels.moi.gov.ae/echannels/web/client/guest/index.html#/dashboard

For more information on Qatari nationals traveling to the UAE, please call the Federal Authority for Identity and Citizenship’s toll free number 8002626 or +971-8002626.

Expatriates holding valid Qatari residency, transiting or requiring entry into the UAE, will be processed in accordance with the normal entry formalities as per their national passport.

Suspension of flights between Dubai and Doha with effect from 6 June 2017

As instructed by the UAE government, Emirates has suspend its flights to and from Doha, with effect from 6 June 2017, until further notice.

All customers booked on Emirates’ flights to and from Doha will be provided with alternative options, including full refunds on unused tickets and rebooking to alternate Emirates destinations.

Customers who booked through a travel agency should contact their travel agents.

Customers who booked with Emirates can process refunds for their tickets at www.emirates.com/refund or contact their local Emirates office

Frequently asked questions about flight refunds and rebooking can be viewed here.

We apologise for the inconvenience caused to our customers.

Security alert

Last updated: 28 June 2018, 17:12 Dubai (GMT+4)

Advisory on powdered goods in carry-on bags for US, Australia and New Zealand flights

All flights to, through or from the USA, as well as from or through Australia and New Zealand, will be subject to further enhanced security screening measures starting 30 June 2018. This is in accordance with new security guidelines from the US Transport Security Administration (TSA), the Australian Government’s Department of Home Affairs and the Civil Aviation Authority of New Zealand.

Under the new directive for flights to US destinations, powder-like substances in containers equal to or over 350 ml/grams have to be checked-in, and will not be allowed in carry-on belongings or cabin baggage. These items will be confiscated at Dubai (DXB) as well as Milan (MXP) and Athens (ATH), depending on the last point of departure. Powders under 350 ml/grams may be subject to additional screening.

Security measures will also be implemented restricting powder-like substances in the carry-on belongings or cabin baggage of all international customers departing and transiting Australia, New Zealand and the USA. The decision to confiscate or permit the powder-like substances in the cabin of the aircraft will be made by the respective security enforcement agencies.

In New Zealand, this restriction will commence at Auckland Airport on 30 June 2018; and will be introduced on all international flights departing Wellington, Christchurch, Dunedin and Queenstown airports from 31 July 2018.

Customers are advised to place the powder-like substances in their checked bags.

Baby formula, prescription medicines and human remains are exempt. Powder-like substances purchased in airport duty free shops must be placed in Sealed Tamper Evident Bags along with proof of purchase.

Operational changes

We don't have any updates at the moment.