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Flight suspension

Last updated: 5 June 2017, 12:00 Dubai (GMT+4)

Entry guidelines to the UAE for Qatari Nationals and Foreign Expatriates residing in Qatar

According to updated guidelines issued by the UAE General Directorate of Residency and Foreigners Affairs, only Qatari nationals travelling with a UAE national who are first degree relatives (father, mother, husband, wife and children) will be granted transit and entry into the UAE. 

In addition, expatriates holding Qatari residency, transiting or requiring entry into the UAE, will be processed in accordance with the normal entry formalities as per their national passport.

Suspension of flights between Dubai and Doha with effect from 6 June 2017

As instructed by the UAE government, Emirates has suspend its flights to and from Doha, with effect from 6 June 2017, until further notice.

All customers booked on Emirates’ flights to and from Doha will be provided with alternative options, including full refunds on unused tickets and rebooking to alternate Emirates destinations.

Customers who booked through a travel agency should contact their travel agents.

Customers who booked with Emirates can process refunds for their tickets at www.emirates.com/refund or contact their local Emirates office

Frequently asked questions about flight refunds and rebooking can be viewed here.

We apologise for the inconvenience caused to our customers.

Security alert

Last updated: 23 January 2018, 10:14 Dubai (GMT+4)

New baggage rules – baggage screening and smart bags

Updates to checked baggage screening

For your safety, the General Department of Airport Security is required to inspect all checked baggage. Therefore, during the screening process some bags may be opened for further inspection. 

To avoid missing your flight and baggage delays, Dubai International airport, the Dubai Airport Police and Emirates have agreed to a new bag check process in which customers no longer need to be present for the open-bag inspection. Instead, the Dubai Airport Police in the presence of an Emirates representative will open and inspect the bags.

In the case where these inspections are required, your bag(s) will be opened and the contents searched for prohibited items only. Any items found that are prohibited in checked baggage due to safety and security concerns will be confiscated. Please visit our Dangerous Goods page for a full list of prohibited items. 

Upon completion of the inspection process, the contents will be returned to your bag and you will receive a letter from Dubai International airport explaining the reason the bag was opened. In some situations, customers may be requested in person for the bag inspection. For more information, please visit the Dubai International airport website. 

Smart baggage restrictions

In line with IATA regulations, there will be restrictions on smart bags as checked-in or carry-on baggage on all Emirates flights as follows:

For cabin baggage:

  • Smart bags are allowed in the cabin if the battery is removable and within the cabin baggage size and weight limits.
  • The battery can remain installed as long as the smart bag is completely powered off.
  • If the battery is not removable, the smart bag can’t be carried on an Emirates flight.

For checked baggage:

  • Smart bags are allowed in checked baggage if the battery is removed and carried in the cabin.
  • If the smart bag exceeds the cabin baggage size/weight limitations for the route, or the battery is not removable, then the smart bag can’t be carried on an Emirates flight.

Operational changes

Last updated: 25 October 2017, 14:36 Dubai (GMT+4)

Extra security checks for US-bound travellers from 26 October 2017

In line with TSA regulations, there will be extra security checks conducted at check-in and at the boarding gates for passengers travelling to the United States.

Passengers travelling to the US should ensure that:

  • their electronic devices have sufficient charge to switch on
  • they appear in person at check-in with all their baggage and documents

Find out more

Last updated: 27 August 2017, 16:53 Dubai (GMT+4)

New York John F. Kennedy lounge refurbishment

From 1 September 2017, our lounge in New York John F. Kennedy airport will be temporarily closed for refurbishment.

During this time eligible customers will receive a voucher at check-in to use at a restaurant of their choice in Terminal 4.

We apologise for the inconvenience caused.

Last updated: 16 March 2017, 09:06 Dubai (GMT+4)

Changes to US entry requirements from 16 March 2017

The U.S Customs and Border Protection has issued an Immigration Advisory Notice with regards to changes in U.S immigration entry requirements from 16 March 2017 affecting the nationals of the following countries: Sudan, Libya, Somalia, Syria, Iran, Yemen

Foreign nationals of the designated countries above will not be allowed into the U.S. if the following applies to them:

  • They are outside of the U.S. on 16 March;
  • Did not have a valid visa at 5:00 p.m. Eastern Standard Time on 27 January 2017 and;
  • Do not have a valid visa on 16 March.

Nationals from the six countries may travel to the U.S. only if they are in possession of a permanent resident card (Green card), any of the below visas or if they hold the below status:

  • A1 & A2 (Government Officials and immediate family)
  • C2 (Travel to U.N.)
  • G1 & G2 (Representative & employees of international organisations)
  • G3 & G4 (Representatives to and employees of international organisations)
  • NATO
  • If the traveller has a valid U.S. visa, they are free to travel to the U.S. (even if they received a letter saying that their visa was revoked by the first executive order)
  • Any foreign national who is admitted to or paroled into the U.S. on or after 16 March 2017
  • Any foreign national who has a document other than a visa, valid on the effective date of this order or issued on any date thereafter, that permits him or her to travel to the U.S. and seek entry or admission, such as an advance parole document
  • Any dual national of a country designated when the individual is traveling on a passport issued by a non-designated country
  • Any foreign national who has been granted asylum, any refugee who has already been admitted to the United States, or any individual who has been granted withholding of remove, advance parole, or protection under the Convention Against Torture
  • Any lawful Canadian Permanent Residents holding a passport issued by one of the six designated States provided they are holding a valid U.S. visa.

For more detailed information on the new provisions of the executive order, please visit the U.S. Customs and Border Protection site.

Please contact your booking agent if you need to change your travel arrangements.