Cancelling or changing a booking
Refunds and travel vouchers
In light of Health concerns globally, please refer to this page for information regarding cancellation, changes and refunds.
Generally, if allowed by the fare conditions of the booking, you may cancel your online booking and receive a refund. We’ll refund the credit or debit card used to purchase the ticket. If you paid using another form of payment, you’ll be advised on the refund form of your options for receiving your refund.
Please note there may be a cancellation penalty, which will be deducted from the refund. Some tickets are non-refundable. Please check your fare conditions carefully before requesting a refund.