Whether you need to change your flight date, cabin class, or connecting flights, we’re here to help.
Please follow the below link to find everything you need to know about our current network, safety, products, services and travel guidance.
Cancelling or changing a booking FAQs
Yes, you can cancel your flight booking.
Normally, when you cancel or change a flight, you might have to pay a change fee, or not be eligible to receive a full refund. Because of the current COVID-19 situation, we’ve introduced more options to our cancellation policy, which means you now have more choice and flexibility when cancelling your booking.
You can cancel or change your booking on Manage your booking(opens in the same window) on our website, using your name and flight reference number to find your booking. Find out more about the flexible cancellation options available to all of our passengers on our ticket options information page(opens in the same window) . As well as cancellations and refunds, you can also extend the validity of your ticket.
You can use Manage a Booking(opens in the same window) to make changes to most aspects of your booking and add extras to your flight before you fly.
Changes can be made through the Change my booking link within Manage a booking(opens in the same window) . You’ll be able to select this link if your booking is eligible for online changes. Please note there may be a fee associated with making changes to your booking, depending on the fare conditions of your ticket.
For any changes which can’t be completed online, please contact a travel agent if you booked with one, or call your local Emirates office(opens in the same window) if you booked directly with Emirates.
Please note that if you need to make changes to an Emirates Skywards rewards booking on a partner airline, you should use the Rewards change form(opens in the same window) .
In light of Health concerns globally, please refer to this page(opens in the same window) for information regarding cancellation, changes and refunds.
No, any changes you make online will apply to all passengers in the booking. If you want to make changes for only one passenger, please contact your local Emirates office(opens in the same window) or the travel agent you used to make your booking.
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