Inclusive travel

Your Emirates Journey

Emirates crew assisting person in wheelchair

Getting to Dubai airport

You can reach Dubai International airport by taxi, Dubai metro, bus or private car.

You can also book our Chauffeur-drive service for a smooth and simple journey from your door to the airport when you fly in First and Business Class.

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Airport map and sensory guides

Prepare for your arrival at Dubai International using our airport map. You can also view the Dubai Airports autism-friendly guide and our sensory guides with details of the experience at every step.

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People of determination in Dubai

In the UAE, people with disabilities are referred to as people of determination. At Dubai International airport you may see signs, services and transport referring to this term.

Book departure assistance

We can assist you from the drop-off point at the terminal entrance through to your flight. Contact us to book assistance at least 48 hours ahead of your flight.

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Assistance desks

Inside Emirates Terminal 3, you can find three assistant desks to ask about any services or support you need. This is where you will find our airport wheelchairs:

Our Assistance Desk inside Departures Entrance 2
Our Assisted Services Desk next to check-in area 2
The First and Business Class entrance to Terminal
Our desk in Arrivals at Exit 3 next to the metro

Hidden disabilities sunflower

Dubai Airports supports the hidden disabilities sunflower. You can collect a sunflower lanyard to and this will help the trained airport teams identify that you may need support along the airport journey. You can collect a sunflower lanyard from our assistance desks inside Emirates Terminal 3.

Learn more about our services for people with autism and hidden disabilities.

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Check-in, security and passport control

The first part of your journey is to drop your bags and check in for your flight. This is where you’…

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Concourses

Your Emirates flight will depart from Concourse A, B or C in Emirates Terminal 3. Discover the exper…

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Boarding gates

You’re almost ready to fly. Find out about priority boarding, boarding announcements, seating and fa…

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