Inclusive travel

Accessible travel

Emirates crew assisting person in wheelchairAccessibility Hub

Making a booking

If you have a hearing impairment and need assistance on your journey, let us know when you book or contact us a few days before you fly.

If you’re flying from the USA or Canada, you can contact us on our text telephone (TTY) number 1 888 3201576.

At the airport

We can arrange a meet and assist service from check in to the gate, and from the aircraft to your onward transport at all airports.

At check-in and the boarding gates we have hearing loops to enhance the sound if you’re using a hearing aid equipped with t-coil technology.

There are screens displaying flight information throughout the airport and at the departure gate. You can also download our free Emirates App to get live travel updates along your journey. This includes check in times, boarding announcements, your baggage carousel number at arrivals in Dubai, and any changes to your flight such as delays or cancellations.

If you let us know at check in, we can tell you if your flight is delayed or if the departure gate changes. You can also ask any of our team members for information at any time.

On board

  • All our safety videos are captioned in English and Arabic. And on selected routes we have safety videos with captions for additional languages.
  • We can also give you an individual safety briefing on your flight. If you’ve already contacted us, then the cabin crew will approach you. Otherwise you can always ask. They will explain the safety procedures, exit locations, and how we can best assist you.
  • A member of our cabin crew will update you when announcements are made on the flight.
  • For safety reasons, we’re unable to give you an exit row seat.
Emirates inflight entertainment screen in Economy Class on a Boeing 777

Inflight entertainment

Many of our movies and TV shows have closed captions showing dialogue as well as sound references. You can use our headphones with standard hearing aids switched to the T position. If you want to plan your playlist, you can check out this month’s closed captioned movies and TV shows here.

Find out more