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Feedback or complaints

Use this form to make a complaint or to give us feedback on any of our products and services.
We can’t respond to requests for help through this form

We’re unable to help with your travel plans and upcoming bookings through this form. If you’re travelling soon and you need help with a booking, please call us. Please use this form exclusively for providing feedback or submitting a complaint regarding a flight or service you have experienced in the past. Regrettably, our response time is currently longer than usual. We are committed to delivering a response to you within 60 days.

Tell us about your experience

We’d really like to hear what you think of our flights or services. It's helpful to know what you enjoyed and what we can improve.

If it’s about an upcoming flight, please contact us here so we can help you right away.

Ticket details

Please enter the details below ensuring that the last name matches the one on your ticket. If your ticket number doesn’t start with 176, you will need to submit your complaint to the airline you travelled with.

Feedback or complaint type

Help us to identify what kind of feedback or complaint you want to send. If this is regarding an Emirates booking but the flight was with another airline e.g. Qantas or flydubai, please select the third option below and include your ticket number in the comments.
Personal information

Your personal details

Customer contact info details


By submitting this form, I confirm all the details I’ve entered are correct. For more information on how we use personal information, please use our privacy policy privacy policy.