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Why didn’t I receive an email or SMS text message?

 If you have subscribed for the alerts but have not received any, it may be because of one of the following reasons:

  • There were no delays to the flight you registered for, and/or you did not opt in for an additional notification on actual arrival or departure

  • The contact details you entered were incorrect

  • Your mobile device is not set up to receive SMS text messages

  • The mobile network you are connected to has not allowed the SMS text message to be delivered.

  • You provided your mobile number/email address less than 23 hours before departure.

Depending on your network provider and your particular mobile device, delivery of your SMS messages cannot be guaranteed by Emirates. Delivery failure, delay or duplicate delivery may occur.