Accessibility informationSkip to the main content
I paid for Wi-Fi but it didn’t work. How can I request a refund?

If you paid for Wi-Fi but had issues connecting on board, you can request a refund directly from the service provider Sita OnAir at cs@sitaonair.aero(Opens your email client).

Your Wi-Fi purchase confirmation email contains details on how to contact the provider and request a refund. Please check your inbox and refer to this email for instructions.