Coronavirus support and guidance
Keeping you updated
Whether you are checking when we will next be operating in your location, guidance on what to expect if you are travelling soon, or reviewing options regarding keeping your ticket for the future, we will keep this page updated with guidance and information as regularly as possible for you.
Where we are flying to
We are pleased to announce the destinations below that are now operating between 21 May and 30 June.
| Country | City | Airport |
|---|---|---|
| United Kingdom | London | London Heathrow Airport (LHR) |
| Germany | Frankfurt | Rhein-Main International Airport (FRA) |
| France | Paris | Charles De Gaulle Airport (CDG) |
| Italy | Milan | Malpensa Airport (MXP) |
| Spain | Madrid | Madrid-Barajas Airport (MAD) |
| USA | Chicago | O'Hare International Airport (ORD) |
| Canada | Toronto | Pearson International Airport (YYZ) |
| Australia | Sydney | Kingsford Smith Airport (SYD) |
| Australia | Melbourne | Melbourne Tullamarine Airport (MEL) |
Information about our current network and services
Keeping your ticket for the future
Read moreWe’d like you to know that you now have two new options that offer you the flexibility to fly with us again when you’re ready.Flying you back to Dubai
Learn moreEmirates is operating limited passenger flights to carry residents from select destinations back to the UAE.
Emirates puts Health & Safety first
COVID-19 News articles
Retain your Emirates Skywards status
Emirates Skywards Silver, Gold and Platinum members with a tier review date prior to 1 April 2021 will retain their current status for a further 12 months with just 70% of the usual travel requirements.
Extending tier statusEmirates Skywards Silver, Gold and Platinum members, with a tier status review between March 2020 and September 2020 who are unable to retain their existing tier, will have their existing status extended until 31 December 2020.
Extending Miles validityThose members who have Skywards Miles expiring soon needn’t worry – we’ve has extended their validity until 31 December 2020. Skywards Miles can be redeemed up to 11 months in advance for an extensive range of rewards, including flight tickets on Emirates and partner airlines, flight upgrades, hotel stays, and money-can’t-buy experiences..
Please note: Details of this relaxed policy may not immediately reflect in the ‘My Account’ section of emirates.com
We’re coming up with more ways to support you at this time, so keep your contact details up to date.
Contacting us during this time
New rebooking options for our customers affected by COVID 19
We’d like you to know that you now have two new options that offer you the flexibility to fly with us again when you’re ready if you booked a ticket on or before 30 June 2020. Please visit this page for full details.
Customers who booked with a travel agent must contact them for further assistance with their bookings.
To receive the latest notifications on your flight, customers should ensure their contact details are updated by visiting manage my booking.
Emirates stands with the UAE to fight COVID-19
Be aware of COVID-19 related phishing email and scams
We’ve been alerted to recent email phishing attacks that contain the subject “Your flight is cancelled: collect your refund”. These are not emails sent from Emirates. Please be careful to protect your personal information and don’t respond or click on links in such emails. The easiest way to detect a fake email is to look at the email address it was sent from. All official emails from Emirates are sent from one of these two email addresses: emirates@e.emirates.email or do-not-reply@emirates.email