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Imprint & General Terms and Conditions


Operator of the website:

Emirates is a Dubai corporation that is wholly owned by the government of Dubai (UAE) and was established in 1985 by Decree No. 2 of the Government of Dubai. The company’s headquarters are in Dubai at

Emirates Group
Headquarters Building
PO Box 686
Phone: (+9714) 708 1111
Fax: (+9714) 286 4066
E-mail: email client)

People Entitled:
Sheikh Ahmed bin Saeed Al-Maktoum,
Chairman and Chief Executive Officer (CEO)

Contact address in Germany:

Head Office for Germany
Grüneburgweg 16
60322 Frankfurt/Main
Phone: 069 945192000
Fax: 069 95968855
E-Mail: email client)

VAT ID: DE 264 627 623

Represented by:
Volker Greiner,
Vice President North & Central Europe

The Emirates office in Frankfurt is an administrative department that has no customer service facilities. For customer service requests, such as ticket sales, changes of existing bookings or seat reservations, please contact us via e-mail or telephone or proceed to one of our ticket offices at the airports.

Regulating authority in Germany:

Hermann-Blenk-Straße 26
38108 Braunschweig

Emirates has voluntarily joined Germany’s independent conciliation body for public transport (Schlichtungsstelle für den öffentlichen Personenverkehr e.V. - SÖP) and participates in its compulsory alternative dispute resolution.

The contact details are as follows:
söp_Schlichtungsstelle für den öffentlichen Personenverkehr e.V.
Fasanenstraße 81
10623 Berlin an external website in a new tab)

Agreement between you and Emirates

Thank you for visiting (the 'Website').

Please read these terms and conditions carefully.

These Terms and conditions regulate the Usage of this website, i.e. the Telemedia Service provided herein.

By accessing and using this Website, you indicate that you accept these terms and conditions. If you do not agree to these terms and conditions, please refrain from using our Website and exit immediately.

The Website is owned and operated by Emirates, whose principal office is at Emirates Group Headquarters Building, PO Box 686, Dubai, United Arab Emirates. Emirates is a Dubai corporation established by Decree No.2 of 1985 (as amended) of the Government of Dubai.


Please also make sure that you have read and accept our Privacy Policy.

Modification of terms

We may change these terms and conditions at any time without advance notice. Changed terms will become effective once posted on the Website, and will not have any retrospective effect on existing contractual arrangements made through this Website. Your continued use of this Website after any change means you have accepted the changed terms and conditions.

Disclaimer of warranties and limitation of liability


Unless this website is not subject to another contract with us, we do not make any warranties about the contents or technical quality of this website.

We have taken reasonable steps to ensure the information provided by us on this Website is accurate at the time you viewed it. However, we cannot and have not checked the accuracy of all information provided by outside sources, for example by the providers of other information, or of other parties linked to or from the Website.

We aim to ensure that availability of the Website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed and we reserve the right to withdraw or amend the service we provide on the Website without notice. Also, your access to the Website may occasionally be suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

We do not make any warranties that our Website is available at any time or period.

In case of any Damage caused by usage of this Telemedia service, i.e. in case of damage caused by usage of the booking system, under any liability out of law or contract, we are liable only for gross negligence or willful misconduct and in the scope of essential contractual obligations for simple negligence.

Within these limitations the amount of liability is restricted to the amount that equals the damage that could be reasonably and typically be expected.

The obligatory liability for physical injuries and damage to persons, the liability under the product liability act (Produkthaftungsgesetz) and the liability out of expressly granted guarantees and risks expressly taken on will not be affected by theses provisions.

Links to third-parties' websites

This Website may contain links and pointers to Internet sites maintained by third parties. We do not operate or control in any respect any information, products or services on such third party sites. Third party links and pointers are included solely for your convenience, and do not constitute any endorsement by us. We take no responsibility for the usage of third party links and pointers.

Limitations on use

You agree to use this service solely to inform yourself about our services and the content displayed and to determine the availability of goods and services and make legitimate reservations or transact business with us.

The automatic reading of the content and databases provided on this website is prohibited, except with written consent of Emirates. Exempt from this is the reading of keywords by search engines.

You agree to use the Website's services to make only legitimate reservations or purchases. You agree not to make any false reservations or any reservation in anticipation of demand. We may cancel, without notice, all confirmations associated with multiple reservations to one or more destinations on or about the same date.

You agree to not abuse the Website. ‘Abuse’ includes, without limitation, using the Website to:

  • Defame, harass, stalk, threaten, abuse or otherwise violate others' rights as defined by applicable law.
  • Harm or interfere with the operation of others' computers and software in any respect, including, without limitation, by uploading, downloading or transmitting corrupt files or computer viruses.
  • Violate applicable intellectual property, publicity or privacy rights, including, without limitation, by uploading, downloading or transmitting materials or software.
  • Omit or misrepresent the origin of, or rights in, any file you download or upload, including, without limitation, by omitting proprietary language, author identifications, or notices of patent, copyright or trademark.
  • Transmit, post, or otherwise disclose trade secrets, or other confidential or protected proprietary material or information.
  • Download or upload files that are unlawful to distribute through the Website.
  • Transmit any proprietary work or software obtained through the Website, or copy, create, display, distribute, license, perform, publish, recreate, reproduce, sell, or transfer works derived from the Website.
  • Cause an excessively large load on the infrastructure of the Website (DOS-Attack).
  • Falsely use a password or personal identification number while logging into the Website, or misrepresenting one’s identity or authority to act on behalf of another.
  • Violate this Agreement in any other manner.

Since we provide services and products in many parts of the world, this Website (and its links and pointers) may refer to certain goods, products and/or services that are not available in your area. A reference to goods, products and/or services without limiting their geographical scope does not imply that we offer or intend to offer the same in all locations.

Copyright and trademark notices

All content of this Website is: Copyright © Emirates 1994-2016. All rights reserved.

You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this Website. Emirates, Emirates Skywards, Emirates Skycargo, Emirates Holidays, Emirates Hotels and Resorts, The Emirates High Street, Congress Solutions International, Arabian Adventures, Arabian Airpass, Al Maha, Al Maha Desert Resort and any other product or trade names of Emirates referenced herein are our service marks or registered service marks. Other product and company names mentioned herein may be the trademarks of their respective owners.

Website bookings

The Website is currently available for flights departing from the following countries only:

AlgeriaIraqRepublic of Korea
ArgentinaItalySaudi Arabia
BangladeshKuwaitSouth Africa
CanadaLibyaSri Lanka
Cote d'IvoireMaldivesSwitzerland
CyprusMaltaSyrian Arab Republic
Czech RepublicMauritiusTanzania
FranceNew ZealandUganda
GermanyNigeriaUnited Arab Emirates
GhanaOmanUnited Kingdom
GreecePakistanUnited States
Hong KongPhilippinesVietnam

You may book tickets on the Website without registering. However, if you register with Emirates Skywards, you’ll be able to store your personal, travel, and credit card information in your profile, so there will be no need to re-enter the information the next time you log in and book travel on the Website. If you are not already an Emirates Skywards member, you may register at We recommend you fill in your personal preferences as this information will assist us in providing you with our optimum service and will also save you time for future inquiries and bookings.

Please remember not to give your Login/ID and password to anyone. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

You can book on the Website for up to 9 passengers per booking. You may simultaneously book flights for 9 adults and children (2-11 years old). Additionally, one infant (0-1 year old) can be booked per adult passenger. You may book a flight in the class of your choice, First, Business or Economy Class (where available).

You are able to cancel your booking on the Website from the 'My Account' section if you are logged in as an Emirates Skywards member. You will then be subject to the fare rules that you agreed to when you confirmed the booking. You are required to contact one of our offices to arrange for any refunds. You may book flights up to 338 days before departure. You can request electronic tickets or pick up your tickets from locations listed during the booking process. Please note tickets can be collected only in your country of departure and deliveries can only be made in your country of departure. If you choose to collect tickets from one of our offices, it must be completed within the time specified during booking process, failing which your booking will be automatically cancelled.

Online dispute resolution

In the event of a dispute concerning your booking with us, if you’re within the European Union and you purchased a ticket online, you can request resolution through the European Online Dispute Resolution Platform (ODR Platform) managed by the European Commission. For more information, you can visit the ODR Platform's website(Opens an external website in a new tab).

Compulsory alternative dispute resolution

Emirates has voluntarily joined Germany’s independent conciliation body for public transport (Schlichtungsstelle für den öffentlichen Personenverkehr e.V. - SÖP) and participates in its compulsory alternative dispute resolution.

The contact details are as follows:
söp_Schlichtungsstelle für den öffentlichen Personenverkehr e.V.
Fasanenstraße 81
10623 Berlin

Emirates Skywards Miles accrual

The Emirates Skywards Miles displayed are indicative only. The actual Emirates Skywards Miles credited to your account will be determined in accordance with the Emirates Skywards programme rules.

Ticket delivery

Check the Ticketing Options page to view a list of ticket delivery/payment options in your country of departure.

Use of credit card

We accept major credit cards issued in countries specified during the booking process. Your credit card will be debited when you click the "Purchase Now" button. If you do not have a credit card, you may choose to pay with one of the alternative payment methods that may be offered to you on the payment page of the online booking process. The payment methods available to you will vary according to where the ticket is departing from. By using a credit/debit card or other method of payment, you agree that you are authorised to do so, and that the card or account holder name provided during the online booking process is correct. In extenuating circumstances related to fraud prevention, Emirates reserves the right to verify the card used to pay for a booking made online by requiring the card to be presented at check-in.


We will take all reasonable measures to insure information you transmit to us using the Website will remain confidential and protected from unauthorised access.

Security information

To insure secure online payment and all other transactions of personal data, the Website uses a technology called SSL (Secure Socket Layer). SSL encrypts all communications between your computer and our server so that the information can only be read and understood by us. A closed lock in the bottom corner of your browser window shows a secure connection. For further information, please consult your browser’s security specifications. If your browser is equipped with SSL your transaction will automatically be secured. The common standard in the Internet to signal a secure site is a closed lock at the bottom of the browser. As long as the lock is displayed closed your information is secure and encrypted to avoid abuse. If you click the secure transaction link and still cannot see the closed lock, the reason may be that the window is in nested in another frame. To check that you have a secure connection (in Internet Explorer), click the right mouse button and properties, then certificates. Then you will see if the connection is secure or not. Another way (in Netscape Navigator) is to click the right mouse button and 'view frame info' at the bottom of the text you will see security information.


Please insure you have a passport valid for the duration of your trip. (Some destinations require your passport be valid for a certain length of time; in general, 6 months after completion of travel). You may also be required to obtain a visa for some destinations and it is your responsibility to do so.

For information on passport or visa requirements, you should contact the embassy, high commission or consulate of the country to which you will be travelling.

A failure to travel with the correct documentation could result in the passenger being refused travel, entry to the country of their destination or stop-over, deportation or incarceration and in such circumstance(s) you will be solely responsible for any cost, loss or damage which you or we (or our agents or servants) incur.

Airport taxes

Some airports will levy an airport departure tax, which is payable by passengers at the airport locally. These charges are not included in our quoted fares. We inform you about these taxes if where applicable.

Health/Insurance requirements

Immunization may be recommended or required for your destination or stopover points - please check this with your doctor. We recommend the purchase of adequate travel insurance for all overseas travel.

You should note that any information and advice contained in the Health and travel section is intended as a general guide only and is not specific to you or your particular circumstances. All content within the Health and travel section is provided for general information only, and should not be treated as a substitute for the medical advice of your own doctor or any other health care professional. We are not liable for any diagnosis made by you based on the content in our Health and travel section and exclude our liability to the fullest extent permitted by law. You should always contact your own doctor if you are concerned about your health, flying and/or countries of destination/stop-over.

Conditions of Carriage

The carriage of passengers and their baggage by air will be subject to the Conditions of Carriage of the carrier concerned. With respect to our flights, please read our General Conditions of Carriage for passengers and baggage.

Currency conversion

Currency rates are based on several publicly available sources. The accuracy of such rates is not verified, and actual rates may vary. Currency quotes are not updated every day. We believe in the accuracy of the information supplied by this application, but we do not warrant or guarantee such accuracy. If using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any other purposes, except for personal use, and prohibit to the maximum extent allowable the resale, redistribution, and use of this information for commercial purposes.

Website contact

Online bookings

If you have questions about your online booking, or if you encountered issues while making your booking, please contact us.

Non-booking related queries

If you experience any technical problems during your interaction with this website, please contact our local office for assistance.