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Flight suspension

Last updated: 16 August 2018, 11:00 Dubai (GMT+4)

Entry guidelines to the UAE for Qatari Nationals and Foreign Expatriates residing in Qatar

As instructed by the UAE government, Emirates has suspended its flights to and from Doha until further notice.

Qatari nationals will be granted entry into the UAE on providing proof of first degree relatives (father, mother, husband, wife and children), who hold valid UAE citizenship. In addition, Qatari students enrolled in the UAE as well as persons in emergency or humanitarian situations will be granted entry provided they submit a request to the UAE Federal Authority for Identity and Citizenship through the following link:

https://beta.echannels.moi.gov.ae/echannels/web/client/guest/index.html#/dashboard

For more information on Qatari nationals traveling to the UAE, please call the Federal Authority for Identity and Citizenship’s toll free number 8002626 or +971-8002626.

Expatriates holding valid Qatari residency, transiting or requiring entry into the UAE, will be processed in accordance with the normal entry formalities as per their national passport.

Suspension of flights between Dubai and Doha with effect from 6 June 2017

As instructed by the UAE government, Emirates has suspend its flights to and from Doha, with effect from 6 June 2017, until further notice.

All customers booked on Emirates’ flights to and from Doha will be provided with alternative options, including full refunds on unused tickets and rebooking to alternate Emirates destinations.

Customers who booked through a travel agency should contact their travel agents.

Customers who booked with Emirates can process refunds for their tickets at www.emirates.com/refund or contact their local Emirates office

Frequently asked questions about flight refunds and rebooking can be viewed here.

We apologise for the inconvenience caused to our customers.

Security alert

Last updated: 28 June 2018, 17:12 Dubai (GMT+4)

Advisory on powdered goods in carry-on bags for US, Australia and New Zealand flights

All flights to, through or from the USA, as well as from or through Australia and New Zealand, will be subject to further enhanced security screening measures starting 30 June 2018. This is in accordance with new security guidelines from the US Transport Security Administration (TSA), the Australian Government’s Department of Home Affairs and the Civil Aviation Authority of New Zealand.

Under the new directive for flights to US destinations, powder-like substances in containers equal to or over 350 ml/grams have to be checked-in, and will not be allowed in carry-on belongings or cabin baggage. These items will be confiscated at Dubai (DXB) as well as Milan (MXP) and Athens (ATH), depending on the last point of departure. Powders under 350 ml/grams may be subject to additional screening.

Security measures will also be implemented restricting powder-like substances in the carry-on belongings or cabin baggage of all international customers departing and transiting Australia, New Zealand and the USA. The decision to confiscate or permit the powder-like substances in the cabin of the aircraft will be made by the respective security enforcement agencies.

In New Zealand, this restriction will commence at Auckland Airport on 30 June 2018; and will be introduced on all international flights departing Wellington, Christchurch, Dunedin and Queenstown airports from 31 July 2018.

Customers are advised to place the powder-like substances in their checked bags.

Baby formula, prescription medicines and human remains are exempt. Powder-like substances purchased in airport duty free shops must be placed in Sealed Tamper Evident Bags along with proof of purchase.

Operational changes

Last updated: 12 February 2020, 12:31 Dubai (GMT+4)

Updates due to COVID-19

As directed by the UAE authorities, Emirates will suspend flights to Guangzhou (CAN) and Shanghai (PVG) from Wednesday 5 February 2020, until further notice.

Customers with bookings on affected flights will not be accepted for boarding at point of origin. Affected customers can refer to the rebooking and refund details below.

New requirements for passengers departing Beijing

Emirates will continue operations to/from Beijing (PEK) as scheduled. However, passengers are advised to arrive 4 hours before scheduled departure time.

From 14 February, the Dubai Health Authority (DHA) will conduct a COVID-19 test on passengers arriving from Beijing with Dubai as their final destination. Passengers who are transiting through Dubai International airport will not be tested. Customers will be given DHA’s Health Declaration Forms at Beijing check-in, which they should complete and hand over to the DHA during the COVID-19 testing in Dubai. Our airport services team will escort passengers to the health screening area at Dubai International airport on arrival.

 

Refund and rebooking options for mainland China and Hong Kong flights – updated 4 Feb

Customers booked to fly to/from Guangzhou or Shanghai from 28 Jan 2020 - 31 March 2020 (both dates inclusive) can contact their travel agent or Emirates office to refund their unused ticket, or choose to reroute their journey to/from Beijing (PEK) or Hong Kong (HKG). Any applicable change fee or fare difference will be waived. Outside of this travel period, normal refund and flight change charges will apply.

Customers are responsible for arranging their own surface transport from Beijing or Hong Kong to their final destination city.

In addition, customers travelling to and from mainland China and customers travelling into and on their return journey from Hong Kong with tickets issued on or before 28 January can opt to:

  • Rebook for travel up to 28 days from your original travel date (one free change)
  • Refund for any unused tickets for travel dates between 23 January to 31 March 2020
  • Reroute to select destinations free of charge for outbound travel up to 31 March (subject to availability).  Selected destinations are Dubai, Denpasar, Phuket, Manila, Cebu, Clark, Bangkok, Singapore, Kuala Lumpur, Hanoi, Phnom Penh, Saigon, Jakarta, Taipei, Mauritius, Seychelles, Nairobi, Dar Es Salaam, Casablanca, Tunis, Addis Ababa, Johannesburg, Durban and Cape Town.

Rebooking options for Singapore – updated 11 Feb

Customers booked to fly to Singapore from 28 Jan 2020 - 31 March 2020 (both dates inclusive), can contact their travel agent or Emirates office to rebook or reroute their journey.  Any applicable change fee or fare difference will be waived. Outside of this travel period, normal refund and flight change charges will apply. Refund for any unused tickets will not be permitted.

In addition, customers travelling to Singapore (excluding Emirates’ flights from Melbourne – Singapore – Melbourne and/or Brisbane – Singapore – Brisbane) with tickets issued on or before 28 January can opt to:

  • Rebook for travel up to 28 days from your original travel date (one free change)
  • Reroute to select destinations free of charge for outbound travel up 31 March 2020 (subject to availability).  Selected destinations are Dubai, Denpasar, Phuket, Manila, Cebu, Clark, Bangkok, Kuala Lumpur, Hanoi, Phnom Penh, Saigon, Jakarta, Taipei, Mauritius, Seychelles, Nairobi, Dar Es Salaam, Casablanca, Tunis, Addis Ababa, Johannesburg, Durban and Cape Town.

Immigration restrictions

Please note that some countries have imposed immigration restrictions due to coronavirus.  It is the customers responsibility to ensure they will be allowed entry to their destination and as this information is changing quickly, please do check relevant travel advisories before travelling. Customers who are unable to travel due to these immigration restrictions may rebook, reroute or request a refund.

Refunds

To request a refund, customers who booked directly with Emirates can visit the Request Refund  webpage and add "Refund request due to Coronavirus" in the comments section.

Customers who booked with a travel agent must contact them for a refund.

We are experiencing high call volumes due to customer queries about the Novel Coronavirus and may take more time than usual to answer your call in Chinese. We can respond to you more quickly in English.  If you would like to speak to us in English, please select the English option when contacting us on 4008822380 (China) and 85230713019 (Hong Kong).

Customers are also advised to check the website for the latest flight updates, rebooking and refund options. To receive update notifications customers are requested to ensure their contact details are correct by visiting Manage Your Booking

Last updated: 2 February 2020, 15:00 Dubai (GMT+4)

Advisory to customers to check entry requirements of final destination

Due to the differing entry restrictions imposed by several countries to curb the spread of the novel coronavirus, customers are strongly advised to check the specific entry guidelines & restrictions for their final destination before travelling.

Customers are also advised to check the website for the latest flight updates, rebooking and refund options. To receive update notifications,customers are requested to ensure their contact details are correct by visiting Manage Your Booking.

Last updated: 21 June 2019, 16:13 Dubai (GMT+4)

Rerouting of flights away from areas of possible conflict

In light of the current situation,  Emirates has taken precautionary measures including rerouting all flights away from areas of possible conflict.  We are carefully monitoring the ongoing developments and are in close contact with the relevant government authorities with regards to our flight operations, and will make further operational changes if the need arises.

The reroutings have minimally affected the arrival/departure timings of some flights, and we urge customers to check the latest schedules on emirates.com , so they can be informed of any flight changes. As always, the safety of our passengers, crew and aircraft is our number one priority and will not be compromised.