Special Assistance and Health | Submit a form for your request

Please only use the form on this page if you are travelling with a service dog from any eligible location to Dubai.

At least four days before departure, you will need to upload the following documents to be validated by the UAE Ministry of Climate Change & Environment (MOCCAE): the veterinary health certificate from your country of origin, rabies titer test (RNAT), vaccination book and treatment documents, the import permit from MOCCAE and the paid receipts for the inspection and release. The booking for your service dog will only be confirmed once the documents have been validated.

You can add a request for travel assistance to your booking through Manage your booking. You can also find more information about accessible travel here.

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Special assistance and wellness

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