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Keep your ticket

You have two options if your travel plans have been affected by COVID-19. You can keep your ticket and fly with us within 36 months from the date of your original booking. You can also request a refund. These options apply if you booked your ticket before 1 April 2021 for travel on or before 31 December 2021.

Tickets booked from 1 April 2021

All tickets issued from 1 April 2021 will be automatically valid for travel for 24 months.

Within that time, you have the flexibility to change the dates and ask for a refund at no extra charge. You can make the changes online through Manage A Booking or call your travel agent.

How to keep your ticket for the future

  • For tickets issued on or before 30 September 2020, with a travel date on/before 31 December 2021

You can keep the ticket you’ve already booked and use it later. We’ve extended its validity for 36 months from the date of your original booking. Your ticket will be accepted for any flight to the same destination or within the same region* in any booking class with no extra fees during this period.

  • For tickets issued on or after 1 October 2020 with a travel date on/before 31 December 2021

You can keep the ticket you’ve already booked and use it later. We’ve extended its validity for 36 months from the date of your original booking. Your ticket will be accepted for any flight to the same destination or within the same region* in the same booking class with no extra fees during this period.

How to change your booking

If you booked your flights directly with us your ticket ‘validity’ will be extended automatically, just call us with your dates when you’re ready to fly.

If you booked with a booking agent please contact them before your ticket expires to extend your ticket from 24 months to 36 months.

Can I change my destination?

  • If you booked your ticket on or after 1 April 2021

You can change it for another destination in the same region and in the same travel class for no extra charge. If the itinerary on your original ticket did not include Dubai, then you are only able to change your flight for a similar itinerary that does not include Dubai.

  • For tickets issued on or before 30 September 2020, with a travel date on/before 31 December 2021

The fare you paid will be accepted for any flight to the same destination or within the same region in any booking class. For example, if your original booking was for London, you can rebook it for Amsterdam for no extra charge. If the itinerary on your original ticket did not include Dubai, then you are only able to change your flight for a similar route itinerary that does not include Dubai.

  • For ticket issued on or after 1 October 2020, with a travel date on/before 31 December 2021

The fare you paid will be accepted for any flight to the same destination or within the same region in the same booking class. For example, if your original booking was for London in Economy Class, you can rebook it for Amsterdam in Economy Class in the same booking class for no extra charge. If the itinerary on your original ticket did not include Dubai, then you are only able to change your flight for a similar itinerary that does not include Dubai.

The Emirates regions are:

  • Africa
  • Australasia
  • Europe
  • the Far East
  • the Gulf, Middle East and Iran
  • Indian Ocean Islands
  • North America
  • South America
  • West Asia

Are there any change fees?

There are no change fees when you rebook within the validity of the ticket so you have more flexibility to plan ahead.

Can I request a full refund even if my flight hasn’t been cancelled?

Yes, you can request a refund if your flight hasn’t been cancelled. A change fee and/or a difference in fare may also apply if you choose to change the date or destination of your booking.

What can I do if my destination currently has travel restrictions and I’m not sure if this will still be in effect on my date of travel?

You have several options available to you if your flight has not yet been cancelled. You can keep your booking and look out for updates on the situation at your destination. You can also reschedule or cancel your booking.

However, please note that if your situation doesn’t fall under the requirements of our relaxed policies due to the COVID-19 situation, a change fee and/or fare difference may apply if you decide to change or cancel your trip.

What can I do if my situation is not covered under your relaxed polices due to COVID-19 but I want to cancel my trip anyway?

You can still reschedule or cancel your flight. However, please note that a change fee and/or fare difference may apply. And if you choose to request a refund for this booking, the amount will be processed according to the fare rules of your ticket.

Using your travel voucher

We’re no longer issuing travel vouchers, but if you’ve already exchanged your ticket for a travel voucher it will be valid for two years from the date of issue. The date of issue can be found on your travel voucher.

What is a travel voucher?

A travel voucher represents the value you paid for your ticket. They can be used for any Emirates flight or service either for yourself or your friends and family.

You can use the travel voucher for multiple transactions up to its full value.

What if I haven’t spent the full value within the time period?

If you’re unable to use the full value of your travel voucher within two years, you will be entitled to a refund of the unused amount. Please update all details on our refund page.