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See the checklist below for our conditions for a best price match claim. Please complete the form in English and upload any supporting documents.

If your claim meets all our requirements, your refund will be processed within 28 days after you submitted the request.

Form Checklist

Form Checklist

Personal information

Your personal details

Customer contact info details

Let’s find your booking

Let’s find your booking

Attachments

Please upload documents relevant to your request. If you are travelling with a service dog from any eligible stations to Dubai, please upload documents (veterinary health certificate from country of origin, rabies titer test (RNAT), vaccination book/ treatment docs of the animal, import permit from MOCCAE and inspection/releasing fees receipts paid as per the MOCCAE website) at least 96 hours before departure.
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How can we help?

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