We’ll do our best to provide the seats you reserve. However, we may have to move you to a different seat in case of disruption, aircraft change, or for any other operational, safety or security reasons. Seat reservations are subject to change up until flight departure. Therefore refund requests can only be submitted after your flight departs.

In case of involuntary changes to your seat due to operational, safety or security reasons, you are eligible for a refund only in the following cases:

• Regular seat re-seated on a different type of Regular seat (window, middle or aisle);
• Preferred seat re-seated on a different type of Preferred seat (window, middle or aisle);
• Preferred seat re-seated  on a Regular, Twin or Extra Legroom seat;
• Twin seat re-seated on a Regular, Preferred or Extra Legroom seat;
• Extra Legroom seat re-seated on a Regular, Preferred or Twin seat;
• Preferred seat on the upper deck re-seated on the lower deck;
• Twin seat on the upper deck re-seated on the lower deck.

Refunds will include the total amount paid for seat selection minus taxes (where not refundable). For flights already taken, the refund will be compared to your last selected seat before involuntary changes.

Customers are not eligible for seat selection refunds if:

• They’re travelling in a higher cabin class due to voluntary or involuntary upgrade;
• They selected a lower value seat after buying a higher value seat;
• They added their Emirates Skywards membership to the reservation after booking seats;
• They've made voluntary flight changes to their itinerary (including flight dates, inbound or outbound destination, or if their changed flight is operated by another airline.)

Seat selection refunds for compassionate reasons follow ticket rules on compassionate refunds.