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Update

Worldwide travel requirements

Last updated: 23 November 2020, 12:22 Dubai (GMT+4)

The travel regulations in each destination are changing frequently. Please check our Travel requirements by destination page for the most recent information before you travel. Customers are required to come to the airport with the appropriate travel documents for their destination.

Find out everything you need to know about travelling during COVID-19 on our COVID-19 information hub.

Update

The COVID-19 PCR test requirements for Dubai have changed

Last updated: 22 November 2020, 16:17 Dubai (GMT+4)

There are new COVID-19 PCR testing requirements for Dubai depending on whether you are a UAE resident, tourist or transiting passenger.

Please review the specific requirements for your travel on our Travel requirements for Dubai page. 

Find out everything you need to know about travelling during COVID-19 on our COVID-19 information hub.

Update

More special COVID-19 PCR test rates for Emirates passengers

Last updated: 19 October 2020, 13:35 Dubai (GMT+4)

Emirates has expanded its medical partnerships to offer all passengers exclusive home or office COVID-19 PCR testing rates at the following centres:

 

Al Tadawi Medical Centre

Located at Al Masood building, Airport Road, Port Saeed area, Deira.

The test costs AED 130 per person. Home or office testing within Dubai costs AED 240 per person. Test results will be available within 24 hours.

 

Prime Medical Centres

Locations in Dubai:

Al Qusais Branch, Damascus Street

Premier Diagnostic & Medical Center, Salah Al Din Street

Prime Corp Medical Center, Salah Al Din Street, Deira.

Sheikh Zayed  Branch, Sheikh Zayed Street, near Noor Islamic Bank

Prime Specialist Medical Center Sharjah Branch, King Faisal St, Al Majaz  

Ajman Branch, Grand Mall, Sheikh Khalifa St

The test costs AED 150 per person. Home or office testing within Dubai for a minimum of two passengers is also available at AED 240 per person. Test results will be available within 24 hours.

 

American Hospitals Dubai

Locations at Media City Clinic, Al Barsha Clinic and Al Khawanij Clinic (opening soon) at a rate of AED 150 per person. 

Home or office testing within Dubai for a minimum of two passengers is also available at AED 250 per person. Test results will be available within 48 hours.

Present a valid ticket or boarding pass (with a departure date within one month of the test date) and ID to take the COVID‑19 PCR test at these rates.

You must take the test within the period required by your destination and Emirates will not be responsible if the test results are not released in time for travel. Check our Travel requirements page for the latest information about the test requirements for your destination. And find out everything you need to know about travelling during COVID‑19 on our COVID-19 information hub.

Update

Important Information: Closure of Sao Paulo and Rio de Janeiro ticket offices

Last updated: 24 March 2020, 21:44 Dubai (GMT+4)

Considering several Decrees issued by the authorities both in Rio de Janeiro and São Paulo limiting commercial activities for the management of the health crisis caused by COVID-19, and considering the need to limit social interaction and the movement of people in those cities, Emirates informs our ticket offices will be closed from today on, until this decision is reviewed by our management. Our reservations department and our website remain working normally and at your disposal to assist with any topic related to tickets emission. You may contact our reservation department via following emails: SAORREK@EMIRATES.COM and LOJARIO@EMIRATES.COM

Flight suspension

We don't have any updates at the moment.

Be aware of COVID-19 related phishing email and scams

Last updated: 27 May 2020, 16:45 Dubai (GMT+4)

We’ve been alerted to recent email phishing attacks that contain the subject “Your flight is cancelled: collect your refund”. These are not emails sent from Emirates.

Please be careful to protect your personal information and don’t respond or click on links in such emails. The easiest way to detect a fake email is to look at the email address it was sent from. All official emails from Emirates are sent from one of these two email addresses: emirates@e.emirates.email or do-not-reply@emirates.email

Operational changes

We don't have any updates at the moment.