Before the flight

Your Emirates Journey

Travelling with an assistant or medical escort on Emirates

On the flight, our cabin crew are able to help you around the aircraft and get anything you need from the overhead lockers. If you need help transferring to your wheelchair, or assistance in the lavatories, with personal care, eating, or with administering medication, you will need to travel with an assistant.

For your comfort and safety, you will also need to fly with an assistant if:

  • You are unable to understand or respond to safety instructions.
  • You are unable to assist in your own evacuation from the aircraft.
  • You have severe hearing and vision impairments and cannot establish some means of communication with cabin crew.
  • You need to travel on a stretcher or with an incubator, or you require medical attention during the flight.

Who can travel with you as an assistant?

For your safety, your assistant must be:

  • Physically and mentally able, and willing to assist you in the event of an emergency evacuation of the aircraft.
  • Sitting in an adjoining seat in the same cabin.
  • Be 16 years or older.

If you need further medical assistance or you are flying with a medical condition, please complete our medical form at least 48 hours before your flight.