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Travel updates
Worldwide travel requirements
The travel regulations in each destination are changing frequently. Please check our Travel requirements by destination page for the most recent information before you travel. Customers are required to come to the airport with the appropriate travel documents for their destination.
Find out everything you need to know about travelling during COVID-19 on our COVID-19 information hub.
Dubai travel requirements: COVID-19 PCR test is mandatory
If you’re a Dubai resident or a tourist planning to travel to Dubai, you need to follow government guidelines. Find out the process on our Travel requirements for Dubai page.
Find out everything you need to know about travelling during COVID-19 on our COVID-19 information hub.
Special COVID-19 PCR test rates for Emirates passengers
Emirates passengers can take a COVID-19 PCR test at a special rate of AED 150 at American Hospital Dubai Media City Clinic, American Hospital Al Barsha Clinic and American Hospital Al Khawanij Clinic (opening end September). Home or office testing within Dubai for a minimum of two passengers is also available at AED 250. Test results will be available within 48 hours.
Passengers must present a valid ticket/boarding pass (departure within one month of test date) and ID to take the COVID-19 PCR test at these rates.
Passengers must take the test within the period required by their destination and Emirates will not be responsible if the test results are not released in time for travel.
Find out everything you need to know about travelling during COVID-19 on our COVID-19 information hub.
Flight suspension
Be aware of COVID-19 related phishing email and scams
We’ve been alerted to recent email phishing attacks that contain the subject “Your flight is cancelled: collect your refund”. These are not emails sent from Emirates.
Please be careful to protect your personal information and don’t respond or click on links in such emails. The easiest way to detect a fake email is to look at the email address it was sent from. All official emails from Emirates are sent from one of these two email addresses: emirates@e.emirates.email or do-not-reply@emirates.email
New baggage rules – baggage screening and smart bags
Updates to checked baggage screening
For your safety, the General Department of Airport Security is required to inspect all checked baggage. Therefore, during the screening process some bags may be opened for further inspection.
To avoid missing your flight and baggage delays, Dubai International airport, the Dubai Airport Police and Emirates have agreed to a new bag check process in which customers no longer need to be present for the open-bag inspection. Instead, the Dubai Airport Police in the presence of an Emirates representative will open and inspect the bags.
In the case where these inspections are required, your bag(s) will be opened and the contents searched for prohibited items only. Any items found that are prohibited in checked baggage due to safety and security concerns will be confiscated. Please visit our Dangerous Goods page for a full list of prohibited items.
Upon completion of the inspection process, the contents will be returned to your bag and you will receive a letter from Dubai International airport explaining the reason the bag was opened. In some situations, customers may be requested in person for the bag inspection. For more information, please visit the Dubai International airport website.
Smart baggage restrictions
In line with IATA regulations, there will be restrictions on smart bags as checked-in or carry-on baggage on all Emirates flights as follows:
For cabin baggage:
- Smart bags are allowed in the cabin if the battery is removable and within the cabin baggage size and weight limits.
- The battery can remain installed as long as the smart bag is completely powered off.
- If the battery is not removable, the smart bag can’t be carried on an Emirates flight.
For checked baggage:
- Smart bags are allowed in checked baggage if the battery is removed and carried in the cabin.
- If the smart bag exceeds the cabin baggage size/weight limitations for the route, or the battery is not removable, then the smart bag can’t be carried on an Emirates flight.