Frequently asked questions

Our FAQ section is here to offer extensive guidance relating to our partners and products, managing your Emirates Skywards account and explaining how to follow steps to a smooth and enjoyable trip.

During the COVID-19 situation however, we have made changes to our network and services. We would advise you to check these alternative pages for guidance on the following areas:

• Current network and services guide - For everything you need to know about our current network, safety, products, services and travel guidance.
• Travel regulations - We’re constantly updating our Travel restrictions and requirements page to give you the latest guidelines. Please check back regularly while planning your trip.
• Travelling to and from Dubai – For the latest information and travel advice for travelling to and from Dubai, whether you’re a Dubai resident or a tourist looking to visit.
• Keeping your ticket - For information regarding changing your ticket, travel vouchers or refunds.