Accessibility informationSkip to the main content
How can I obtain proof that my flight was delayed or cancelled?

Please complete our online Application for Flight Certificate form for written proof that your flight was delayed or cancelled. Please ensure that you complete all mandatory fields and use your own email address so your request can be processed. You’ll receive the confirmation within 21 days.

Unfortunately we’re unable to process requests from third parties or travel agents. And if you voluntarily changed your travel plans, we’re unable to issue a certificate.