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At the airport

Dubai international

  • This depends on the nationality stated in your passport and on the length of your stop in Dubai. Travellers of most nationalities require visas to enter Dubai, and regulations frequently change, so if you wish to leave the airport while in transit through Dubai, please check your visa requirements with your local UAE embassy before you start your journey. Travellers of certain nationalities may obtain visas at the airport on arrival. Please check the UAE visas page.

    For those who wish to stay at the Dubai International Hotel while in transit through Dubai, reservations can be made directly via email dih@dca.gov.ae(opens your email client), or you may wish to inquire into Emirates’ own Dubai Stopovers packages for those who wish to make the most of their time in transit. Learn more about Dubai Stopovers.

  • For more information, please visit the Dubai International page, or the UAE visas page. Or you can visit the Airport’s own website at www.dubaiairports.ae(Opens an external website in a new tab).

  • Emirates offers a Baggage Delivery service for customers arriving at Dubai International. Baggage can be delivered anywhere within the UAE – fees vary according to the final delivery point within the UAE.

    You can book the Baggage Delivery service on arrival at Emirates Terminal 3 in Dubai. After passing through Immigration, look out for Emirates Staff, at the Baggage Reclaim area, who will assist you.

  • No – if your bags are held by UAE Customs because they contain items banned from the UAE, you will need to collect your bags personally.

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Self-service kiosks

  • You can use the self check in kiosk to check in for your flight, send a mobile boarding pass to your phone to present at the airport, or print one out. You can choose your seat, print your baggage tags and use the self check in kiosk to check in your bags and pay for any excess baggage. To get started, just follow the instructions on the screen. All you need is your passport and flight details.

    Our self check-in kiosks are available for all customers at Emirates Terminal 3 in Dubai International. There are some exceptions for customers travelling to the US, China, India and Hong Kong.

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Biometrics

  • Biometrics are the human characteristics that make up an individual’s identity like facial features, eyes, and even the heartbeat. These can be used to determine who you are. We’re using facial recognition as it is an effective form of biometric authentication.
  • It’s a new development in technology designed to make your travel safer, smoother and more efficiently. We use your unique features to recognise you at every step of your journey. Register at check-in and you can use the biometric lanes in Emirates Terminal 3 First Class and Business Class at Dubai International. We’re the first airline to trial biometric recognition, throughout the customer journey, at check-in, immigration and at our lounges.
  • The initial rollout will be available to select First Class and Business Class passengers. Once contacted, these passengers will be asked to register. Feedback gathered from this initial rollout will help us improve this service, and later implement it for Economy Class passengers as well.
  • All biometric data will be stored with the General Directorate of Residency and Foreigner Affairs (GDRFA) in compliance with GDPR rules and will be used across the airport for identification purposes.
  • To help you breeze through immigration, our lounges and more. This technology is revolutionary – it recognises you while you’re on the move. By using it, we’re making the process more secure and improving your travel experience.

  • As part of your biometric check-in, lounge access and boarding process (the “biometric path”), we’ll need to process your personal information, including biometric information. The privacy statement briefly explains how we collect, use and store this information. Registering for the biometric path is optional.

    Privacy Statement

    As part of our biometric check-in, lounge access and boarding processes (hereinafter together referred to as the “biometric path”), we will process your personal information, including biometric information. This privacy statement briefly explains how we collect and use the personal information in the course of this biometric path.

    Registering for, and using our biometric path is voluntary.

    Processing your personal information

    Your personal data will be used and processed by Emirates (“Emirates” or “we”, “us”), whose principal office is at Emirates Group Headquarters, PO Box 686, Dubai, United Arab Emirates. Emirates is a Dubai corporation established by Decree No.2 of 1985 (as amended) of the Government of Dubai, which is primarily focused on airline operations. In order to identify you by using facial recognition, complete your check-in process, manage your lounge access and boarding within our biometric path, your personal data will be matched with the personal data stored on the servers of the General Directorate of Residency and Foreigners Affairs – Dubai (“GDRFA”).

    Personal information we collect for the operation of the biometric path

    For the purposes of managing the biometric path, we process your image and facial dimensions in addition to the personal data already collected from you when you booked your flight with us. When registering you to our biometric path, we will need your passport number and nationality to match this information with your personal information provided to us previously.

    Please note that our privacy policy is applicable to our services, including our biometric path, so we recommend that you check it regularly.

    Legal basis for using your personal information

    Your image and facial dimensions will be used based on the consent you provide us during registration for the biometric path. You may give your consent to us for using your image and facial dimensions for the purposes determined in this privacy statement at the relevant check-in counters at the Dubai Airport Terminal 3 (Dubai, United Arab Emirates), where you also can withdraw your consent and cancel your registration. You may also let us know if you would like to withdraw your consent and cancel your registration on any of the communication channels described below.

    Any other personal information will be processed based on the legal basis determined in our privacy policy.

    Security of your personal information

    We have implemented and maintain appropriate technical and organisational security measures designed to protect the personal information that you share with us and safeguard the privacy of such information as set forth in our privacy policy.

    Legal rights available to help manage your privacy

    If you are subject to laws that provide you with such rights, depending on certain exceptions, and in some cases dependent upon the processing activity we are undertaking, you may have the right to access, rectify or erase your personal information; restrict, or object to, the processing of your personal information; and to the portability of your personal information. You have the right to lodge a complaint with your local supervisory authority if you have concerns about how we are processing your personal information. We kindly ask that you please attempt to resolve any issues with us first, although you have the right to contact your supervisory authority any time.

    You can exercise your rights by completing a form which you can find within our privacy policy by emailing our Data Privacy Office at privacy@emirates.com, or by sending us mail to Data Privacy Office, Emirates, P.O. Box 686, Dubai, United Arab Emirates.

    For more details on how we use your personal information, please see our privacy policy at www.emirates.com

  • Your data and personal information is used and processed by Emirates Airlines, a Dubai incorporated company with headquarters at Emirates Group Headquarters (PO Box 686, Dubai, United Arab Emirates). To properly identify you with our facial recognition technology, your personal data will be matched with the information stored on the servers of the General Directorate of Residency and Foreigners Affairs, Dubai (“GDRFA”), which regulates the entry and exit of travellers through the UAE.
  • To make the biometric path smooth and quick, we process your image and facial dimensions as well as any data already collected when you booked your flight with us. When you register for the biometric path, we’ll ask for your passport number and nationality again, to match the information you already provided when booking. Our privacy policy applies to all our services, including our biometric path.
  • During registration for biometrics, you’ll be asked for your consent to use your image and facial dimensions for the various biometric check-points at Dubai Airport. If you change your mind, you can also withdraw your consent and cancel your registration at any time, by following the steps below. Any other personal information will be processed based on our privacy policy.
  • Yes. We’ve implemented all the necessary security measures to fully protect the privacy of any personal information you share with us. Read our privacy policy to find out more about our approach to data security.

  • If you are subject to laws that provide you with such rights, depending on certain exceptions, and in some cases depending on the data processing, you may have the right to access, edit or delete your personal information; restrict, or object to, the processing of your personal information; and to the portability of your personal information.

    You have the right to lodge a complaint with your local supervisory authority if you have concerns about how we are processing your personal information. We kindly ask that you please try to resolve any issues with us first, although you do have the right to contact your supervisory authority at any time.

    If you decide to formally exercise your rights, you can get started by either filling out the form on our privacy policy, emailing our Data Privacy Office at privacy@emirates.com, or mailing to Data Privacy Office, Emirates, P.O. Box 686, Dubai, United Arab Emirates.

    For more details on how we use your personal information, please see our privacy policy at www.emirates.com

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Lounges

  • You can enjoy our lounges in international airports across six continents. Emirates Lounge access is complimentary for customers flying in First Class or Business Class.

    If you’re an Emirates Skywards Platinum member, you can relax in our First Class Lounges in Dubai and around the world, even if you’re flying in Economy Class or Business Class. And if you’re an Emirates Skywards Gold member, you can relax in our Business Class Lounges in Dubai and around the world, even if you’re flying in Economy Class. Silver members can enjoy access to our Business Class Lounges in Dubai.

    To access the lounge you’ll just need your boarding pass, and you can come and go as you please before your flight.

    You can also enjoy paid access to our lounges in Dubai and selected lounges worldwide.

    Learn more about our First Class(opens in the same window) and Business Class lounge(opens in the same window) experience in Dubai, our Emirates worldwide lounges(opens in the same window), and our paid lounge access rules(opens in the same window). You can also enjoy access to our partner lounges(opens in the same window) around the world.

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Wayfinder

  • Have a stress-free journey through Dubai International Terminal 3 and selected airports across our network. Use the Wayfinder feature and easily get turn-by-turn directions to departure gates, lounges, restaurants and facilities.

    Just check your trip itinerary or click on Airport Maps in the More section of the Emirates App.

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Duty free

  • Dubai Duty Free is open 24 hours for arrivals and departures. And don't forget that Duty Free items are also available onboard all Emirates flights. For more information on Dubai Duty Free, you can visit their website at www.dubaidutyfree.com(Opens an external website in a new tab).
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Disclaimer: Emirates operates a mixed fleet of earlier and later models of A380, A350 and B777 aircraft. Products, services and features on actual flights may vary depending on routes and aircraft configuration. Operational requirements may also cause last‑minute changes to the aircraft used on scheduled flights. If you have questions about our products or have specific requirements, please contact us before booking a flight.