Experience
Contactless journey
Take advantage of our smart technology to enjoy a smooth, simple and safe journey through Dubai International and on board.
Before you travel
Plan your trip with helpful online services that make travelling simple.
At the airport
Enjoy a hands-free journey through the airport with Smart Gates and biometric facial recognition.
On board
Use the Emirates App to make the most of your time on board.
On arrival
Enjoy smooth connections in Dubai and peace of mind on arrival.
Frequently Asked Questions
Last updated: 13 April 2023, 12:26 (GMT +4)
You can use the self check‑in kiosk to check in for your flight, print your boarding pass, and choose your seat. You can also print your baggage tags and use the self check‑in kiosk to check in your bags and pay for any excess baggage. To get started, just follow the instructions on the screen. All you need is your passport and flight details.
Our self check‑in kiosks are available for all customers at Emirates Terminal 3 in Dubai International. There are some exceptions for customers travelling to the US, China, India and Hong Kong.
Last updated: 13 April 2023, 12:26 (GMT +4)
You can use the self-service check-in kiosks and bag drop at the check-in area in Terminal 3 if you're travelling to any destination except US and Canada.Last updated: 13 April 2023, 12:26 (GMT +4)
The initial rollout will be available to select First Class and Business Class passengers. Once contacted, these passengers will be asked to register. Feedback gathered from this initial rollout will help us improve this service, and later implement it for Economy Class passengers as well.
Last updated: 13 April 2023, 12:26 (GMT +4)
It’s a new development in technology designed to make your travel safer, smoother and more efficiently. We use your unique features to recognise you at every step of your journey. Register at check-in and you can use the biometric lanes in Emirates Terminal 3 First Class and Business Class at Dubai International. We’re the first airline to trial biometric recognition, throughout the customer journey, at check-in, immigration and at our lounges.Last updated: 13 April 2023, 12:26 (GMT +4)
To help you breeze through immigration, our lounges and more. This technology is revolutionary – it recognises you while you’re on the move. By using it, we’re making the process more secure and improving your travel experience.
If you still have questions about biometrics, visit the At the airport FAQs page(Opens page in the same tab) or read all FAQs(Opens page in the same tab).