Several countries have implemented travel entry restrictions and/or enhanced screening measures due to the Ebola virus.
We advise customers to check the entry requirements of their destination country via official government channels.
UAE entry restrictions
The UAE does not allow entry to travellers who have recently been in the Democratic Republic of Congo, Uganda, or South Sudan, unless the traveller has been outside of these countries for more than 21 days.
Travellers who are transiting through the UAE are required to comply with the travel entry measures of their final destination.
The entry and transit restrictions apply to all travellers, even those arriving by indirect routings.
We’re transforming our First Class Lounge on Concourse C in Terminal 3 at Dubai International Airport. While we make these improvements, the lounge will be closed. You can enjoy our full lounge experience on Concourse B.
We’re sorry for the inconvenience.
From 1 October, using or charging a power bank on board Emirates flights will no longer be permitted. Customers can still carry one power bank on board and it must be in cabin baggage. Power banks are not permitted in checked-in baggage.
The power bank can have a maximum capacity of 100 watt-hour (Wh) and the capacity rating must be clearly visible on the power bank.
On the aircraft, power banks cannot be stowed in the overhead lockers. Your power bank must be placed in a bag under the seat in front of you or in the seat pocket in front of you. Power banks cannot be used to charge any personal devices on board and charging the power bank is also not permitted.
These enhanced measures are designed to minimise the risk associated with power banks during the flight. For more information, please visit the Dangerous Goods Policy page.
Submit your request to cancel your Classic Rewards
You can submit a request to cancel a Classic Reward ticket through our Refund form. Remember to choose the “Skywards Miles or Business Reward Points redemption” option under “Refund type” before submitting your request.