There are a few ways you can get in touch. This page(opens in the same window) contains information about the best way to contact us about your specific question or issue, whether you need to submit a form, speak to a member of our customer service team, or anything else.
You can also use our office locator(opens in the same window) to find the contact details for your nearest Emirates office.
You can contact the Emirates Customer Affairs department through this link(opens in the same window), or by mail at the address:
Customer Affairs Department
P.O. Box 686
United Arab Emirates
For all other departments please write to:
Emirates (Department Name)
P.O. Box 686
United Arab Emirates
We take all feedback from our customers seriously, and our priority is to make sure you feel satisfied and enjoy your whole travel experience with us.
If you need to address any issue or complaint about your flight or trip, please submit your feedback through this form(opens in the same window). It’s always helpful for us to find out how we can make our flights and service better, by listening to your feedback.
We’ll review your form as soon as possible, and send you a reference number by email to confirm we’re looking into your complaint.
This feature allows you to quickly view flight timings and routes simply by entering the origin and destination of the flight, the type of journey (one-way or return), and the travel dates.
Among other factors, the price of all Emirates tickets depends on the combination of flights you book. We can only quote you a price for the entire trip once you decide which specific flights you would prefer. As some flights are more popular than others, the price of tickets on these varies.
emirates.com employs industry-standard Secure Socket Layer (SSL) technology to encrypt all personal data that is sent over the internet from your computer to the emirates.com server. All information is kept on a secure server and is protected by a firewall. As an added precaution, the firewall is monitored for security breach attempts.
Please also see our Terms & Conditions.
The common standard on the internet to signal a secure site is a closed lock at the top of the browser. As long as the closed lock is displayed, your information is secure and encrypted. On most browsers, including Google Chrome and Safari, clicking the lock icon shows you detailed information about the site’s security certificate.
The card verification code (CVC) is a three- or four-digit credit card security code. Since this number is not embossed on the card it cannot be printed on receipts. This prevents anyone other than the credit card bearer from using the number.
Visa, Mastercard and Diners Club Cards have a three digit code located on the top right hand side of the signature strip on the back of the card.
Emirates does not store or retain your Card Security Code. It is only used during the process of validating your credit card.
American Express Cards have a four-digit number printed above the account number on the front of the card.
Your Solo or Maestro card issue number is a one to two digit number printed on the front of your card. Some cards do not have an issue number. If this applies to you please enter a zero in the issue number field.
The majority of our aircrafts have cameras to monitor their cabins to:
These cameras are not intended to monitor particular individuals, but they are there to assist with safety and security on board. These cameras produce recordings, and in some aircraft, these cameras can provide a live feed to our security and other relevant personnel in the event of an emergency or other extraordinary situation such as a security event.
At this time, we are not reviewing new sponsorship or event proposals.
Thank you for your continued support, and we hope to provide updates as soon as conditions allow.
In the meantime you can see our existing sponsorship here(opens in the same window).