Help Centre

What is the eBoarding Pass and how do I use it?

To save you time at the airport, Emirates now offers eBoarding Passes for some airports. You will only receive an eBoarding Pass if you choose to use Online Check-in.*

Your eBoarding Pass functions in exactly the same way as a normal boarding pass, and includes your seating assignment, Boarding Gate number and flight details. Business Class and First Class passengers may bring their eBoarding Passes to the Emirates Lounge for Lounge access.

You will receive an eBoarding Pass upon completion of Online Check-in at relevant departure cities, either by email, by choosing  View / Print eBoarding Pass or both. Simply print your eBoarding Pass and bring it with you to the Boarding Gate or to the Bag Drop counter if you are checking baggage.

At Dubai Airport, you will need to be at the Boarding Gate no later than 35 minutes before departure, or the Bag Drop counter at least 90 minutes before departure. These times vary at different airports, so please be sure to check your eBoarding Pass which will state the required times clearly.

If you are unable to print your eBoarding Pass, you may print your boarding pass at the airport Self Check-in kiosks in Dubai only or proceed to an Emirates Check-in counter.

* If your flight departs from the United States, you are required to proceed to the Emirates counters, even if you don't have baggage.

Call us

The contact information will be updated if you change the value in the Choose Your Country combo box.

Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or visit in a new window) if you’re making or have made a reservation with our hotel partner Please note is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email the default email) if you’re making or have made ticket purchases with our partner Please note is unable to answer any queries related to other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.