Customer Experience

Dubai, UAE, 3 September 2026: Emirates is elevating the award-winning Premium Economy experience even further with the launch of the world's first electrically powered Premium Economy seat, featuring a full-height …

Dubai, UAE, 2 Sep 2026: Emirates is introducing a new collection of exceptional Champagnes and fine wines across its global network over the coming months, offering customers in every cabin a taste of one of the world’s most …

Dubai, UAE, 28 July 2026: Emirates has officially launched Crypto.com Pay™, allowing its customers to use the digital payment solution on the airline’s website and app platforms.

Customers with a Crypto.com account …

Dubai, UAE, 27 Jul 2026: Emirates Skywards is expanding how its global base of members can explore Europe, unlocking access to more than 12,000 rail destinations across the continent with the newly launched Skywards …

DUBAI, UAE, 21 July 2026: Emirates Skywards, the award-winning loyalty programme of Emirates and flydubai, is helping members unlock more value from every Skywards Mile this summer with enhanced redemption offers …

Dubai, UAE, 20 July 2026: Emirates is revealing another world first in the sky, transforming journeys for Economy Class passengers with the introduction of the U-Dream Headrest - a game-changing new seat addition …

Customers can choose from 12 bank partners, pay in flexible monthly instalments, and enjoy convenient repayment terms up to 36 months

Dubai, UAE - 14 July 2026: Emirates has introduced a new flexible payment solution to …

o   Kolkata to be served by A350, featuring signature Premium Economy cabins

o   From October, Emirates’ flagship A380 to operate to Delhi, Mumbai and Bengaluru

o   …

DUBAI, UAE, 8 July 2026: Emirates Skywards, the award-winning loyalty programme of Emirates and flydubai, is celebrating Dubai Summer Surprises 2026 with one of its biggest seasonal promotions yet, giving members the chance to win a share …

DUBAI, UAE, 06 July 2026: This World Chocolate Day, Emirates is celebrating one of the sweetest parts of the onboard experience by revealing how the airline sources, selects, crafts and serves millions of chocolates and chocolate desserts …

Dubai, UAE, 3 July 2026: Emirates is preparing for one of the busiest time periods for its Unaccompanied Minors Service, as families begin their summer holidays before the new school year in Dubai. Over the next …

DUBAI, UAE, 2 July 2026: Emirates customers have made more than one million connections to Starlink Wi-Fi since the service was introduced across the airline's fleet 7 months ago, marking a major milestone in the …