Customer Experience

Dubai, UAE 18 October 2020 – Emirates is rolling out a redesigned onboard experience. The celebrated A380 Onboard Lounge and Shower Spa have resumed operations with the introduction of additional health and safety measures. The airline has also …

Dubai, UAE 30 September 2020 – Emirates has introduced self check-in and bag drop kiosks for a more seamless airport experience at Terminal 3, Dubai International Airport. The service is now available to customers travelling to all destinations …

Emirates Skywards Mastercard® offers US travelers the chance to earn Skywards Miles on everyday spend and enjoy immediate Silver or Gold tier membership status during the first year of enrolment NEW YORK (Sept. 14, 2020) – Emirates Skywards, …

Airline makes solid progress on customer promise with 90% of refunds backlog cleared Empowers trade partners to accelerate refund processing Dubai, UAE, 7 September 2020 – Emirates reveals that it has returned over AED 5 billion (US$ 1.4 …

The airline is offering UAE travellers a chance to book a relaxing break this summer Emirates Holidays, the tour operating arm of Emirates, is also offering UAE travellers exclusive holiday packages across Seychelles and Maldives Dubai, UAE: …

Application and issuance of tourist visas to Dubai as per normal, pre-pandemic process From 1 August, all travellers arriving in and transiting through Dubai, must carry a COVID-19 PCR test certificate, ensuring the health and safety of all …

Dubai, UAE, 28 July 2020 – Emirates’ unmatched First Class travel experience was given double honours at the 2020 Tripadvisor Travelers’ Choice awards for Airlines, winning the World’s Best First Class award as well as Middle East’s Best First …

Dubai, UAE, 23 July 2020 – Emirates customers can travel with confidence, as the airline will cover medical expenses of up to EUR 150,000 and quarantine costs of EUR 100 per day for 14 days, should they be diagnosed with COVID-19 during their …

Expedited processing has cleared nearly 650,000 refund requests in 8 weeks Policies offer customers confidence to plan and book their travel Dubai, UAE, 02 July 2020 – In the past two months, Emirates has processed nearly 650,000 refund …

Dubai, UAE, 30 June 2020 - From 1 July, Emirates’ premium customers can once again enjoy the airline’s signature Chauffeur Drive service (CDS) and airport lounge at its Dubai hub with the restart of these services following a full health and safety …

18 May 2020, Dubai, UAE: The world is changing rapidly, and as a responsible airline loyalty programme, Emirates Skywards is keeping pace. Members can now earn 25% bonus Tier Miles, not just Skywards Miles, on everyday spends online and at retail …

​Emirates marks 20 million app downloads, as the airline’s mobile and digital strategy drives strong consumer uptake. Adnan Kazim, Emirates’ Chief Commercial Officer; Boutros Boutros, Divisional Senior VP for Corporate Communications, Marketing and …