Customer Experience

Dubai, UAE, 23 September 2026 – For families across Asia, the Mid-Autumn Festival is a cherished time for reunion, togetherness and traditions, marked by gatherings under the full moon and the sharing of mooncakes with loved ones. As …

FRANKFURT/DUBAI, 18 September 2026 – Emirates is once again celebrating Oktoberfest this year with a seasonal culinary offering on flights between Dubai and Munich, Frankfurt, Düsseldorf and Hamburg, as well as in the Emirates Lounges at …

Dubai, UAE, 15 September 2026: Emirates Skywards, the award-winning loyalty programme of Emirates and flydubai, is giving members more reasons to plan their next getaway, with the chance to earn double Skywards Miles on eligible Emirates …

Emirates has unveiled the world’s first electrically powered Premium Economy seat with a full-height privacy screen on its new Airbus A350 aircraft. The cabin also introduces wireless charging, enhanced entertainment and upgraded comfort features.

Dubai, UAE, 2 Sep 2026: Emirates is introducing a new collection of exceptional Champagnes and fine wines across its global network over the coming months, offering customers in every cabin a taste of one of the world’s most …

Dubai, UAE, 28 July 2026: Emirates has officially launched Crypto.com Pay™, allowing its customers to use the digital payment solution on the airline’s website and app platforms.

Customers with a Crypto.com account …

Dubai, UAE, 27 Jul 2026: Emirates Skywards is expanding how its global base of members can explore Europe, unlocking access to more than 12,000 rail destinations across the continent with the newly launched Skywards …

DUBAI, UAE, 21 July 2026: Emirates Skywards, the award-winning loyalty programme of Emirates and flydubai, is helping members unlock more value from every Skywards Mile this summer with enhanced redemption offers …

Dubai, UAE, 20 July 2026: Emirates is revealing another world first in the sky, transforming journeys for Economy Class passengers with the introduction of the U-Dream Headrest - a game-changing new seat addition …

Customers can choose from 12 bank partners, pay in flexible monthly instalments, and enjoy convenient repayment terms up to 36 months

Dubai, UAE - 14 July 2026: Emirates has introduced a new flexible payment solution to …

o   Kolkata to be served by A350, featuring signature Premium Economy cabins

o   From October, Emirates’ flagship A380 to operate to Delhi, Mumbai and Bengaluru

o   …

DUBAI, UAE, 8 July 2026: Emirates Skywards, the award-winning loyalty programme of Emirates and flydubai, is celebrating Dubai Summer Surprises 2026 with one of its biggest seasonal promotions yet, giving members the chance to win a share …