Customer Experience

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Emirates undertakes largest known fleet retrofit project as part of multi-billion dollar investment to elevate customer experience

August
17
,
2022
| 10:01 AM Europe/Amsterdam
Full cabin refresh for 120 aircraft along with the installation of Premium Economy seatsClockwork planning and testing begins to achieve turnaround time of 16 days per aircraftDubai, UAE, August 17, 2022: Emirates has kick-started its plans to …
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A380
Boeing 777
Customer Experience
Engineering
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Emirates to offer signature A380 service on flights to Bengaluru

August
16
,
2022
| 09:00 AM Europe/Amsterdam
Emirates to be the first airline to operate the iconic A380 to Bengaluru’s Kempegowda International AirportFlagship A380 service to be introduced as a daily service and allows customers travelling to and from the South Indian city to enjoy the …
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Operations
Network
Customer Experience
A380
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Emirates Flight Catering Opens World’s Largest Vertical Farm in Dubai

July
18
,
2022
| 09:48 AM Europe/Amsterdam
Bustanica has unveiled its 330,000sqft environmentally controlled farm facility, with an investment of US$40 million.Bustanica will annually save in excess of 250 million litres of water and produce over 1 million kgs of produce that are free of …
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Customer Experience
Product
Inflight
Environment
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Emirates honours Eid Al Adha celebrations with dedicated menu

July
07
,
2022
| 11:08 AM Europe/Amsterdam
Dubai, UAE, 7 July 2022:  In celebration of Eid Al Adha from 9 to 12 July and honouring its proud Emirati heritage, Emirates will serve traditional and much-loved Eid dishes across all cabins. Eid meals will be served on more than 60 routes …
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Customer Experience
Eid
Eid Menu
Inflight
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10 travel tips from Emirates ahead of the upcoming busy travel period

July
01
,
2022
| 13:38 PM Europe/Amsterdam
Dubai, UAE, 1 July 2022:  Encouraging all travellers to explore the wide range of online and remote check-in options available, Emirates has invested in multiple smart tech developments to ensure seamless travel, ahead of the peak travel period of …
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Customer Experience
Airport
The Emirates Experience
Summer Season
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Emirates concludes a busy ATM with Premium Economy focus, and partnerships to drive travel recovery

May
12
,
2022
| 13:57 PM Europe/Amsterdam
Dubai, UAE, 12 May 2022: Emirates has successfully concluded the 2022 edition of the Arabian Travel Market (ATM), welcoming more than 15,000 visitors to its stand to experience the airline’s products and services. With an air of optimism, the …
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Customer Experience
Our People
Events
Our Business
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Emirates receives Sheikh Nahyan bin Mubarak Al Nahyan to its ATM stand

May
11
,
2022
| 13:36 PM Europe/Amsterdam
Dubai, UAE 11 May 2022: Emirates welcomed Sheikh Nahyan bin Mubarak Al Nahyan, UAE Minister of Tolerance and Coexistence to its ‘Future is now’ stand. His Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates Airline & …
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Customer Experience
Corporate News
Product
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Emirates enhances its strategic partnership with Huawei

May
11
,
2022
| 11:59 AM Europe/Amsterdam
Dubai, UAE, 11 May 2022: Emirates today announced the extension of its partnership with the tech giant, Huawei, by signing a Memorandum of Understanding (MoU) at the Arabian Travel Market 2022, to provide further exposure to both brands in the …
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Customer Experience
Partnership
Corporate News
Arabian Travel Market
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Emirates signs Memorandum with South African Tourism Board to boost visitor arrivals

May
11
,
2022
| 11:03 AM Europe/Amsterdam
MoU reflects airline’s long-term commitment to grow tourism market in South AfricaDUBAI, UAE 11 May 2022: Emirates and the South African Tourism Board have signed a Memorandum of Understanding (MoU) to jointly promote tourism and boost visitor …
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Customer Experience
Partnership
Corporate News
Arabian Travel Market
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Emirates shines at the 2022 Business Traveller Middle East Awards taking home four gongs, and capturing the top honour of ‘Best Airline Worldwide’

May
10
,
2022
| 13:42 PM Europe/Amsterdam
Airline also named Best Premium Economy Class, Best Economy Class and Best Frequent Flyer ProgrammeDUBAI, U.A.E., 10 May 2022: Emirates has once again been crowned as ‘Best Airline Worldwide’ for the ninth consecutive time at last night’s Business …
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Our Business
Customer Experience
Product
Awards
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Emirates showcases its Premium Economy Class seat to His Highness Sheikh Mohammed bin Rashid Al Maktoum

May
10
,
2022
| 13:23 PM Europe/Amsterdam
DUBAI, U.A.E – 10 May 2022 – Emirates welcomed His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai to its stand at Arabian Travel Market where he was able to experience the airline’s latest …
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Customer Experience
Product
Corporate News
Arabian Travel Market
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Emirates receives Jamaican tourism delegation

May
10
,
2022
| 11:48 AM Europe/Amsterdam
Dubai, UAE – 10 May 2022: His Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates Airline & Group, received The Honourable Edmund Bartlett, Minister of Tourism, Jamaica at ATM.  Minister Bartlett was accompanied by …
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Customer Experience
Partnership
Corporate News
Arabian Travel Market
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