Cancelling or changing a booking
Refunds and travel vouchers
A travel voucher represents the value you paid for your ticket and can be used towards future purchases with us.
We’re no longer offering vouchers for travel affected by COVID-19. However you still have the option to keep your ticket and use it at any time over the next 24 months. Find out more about your ticket options here.
If you have already been issued with a travel voucher, you can use it at any time over the next 12 months from the date it was issued.