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HELP
Feedback or complaints
Use this form to make a complaint or to give us feedback on any of our products and services.
We can’t respond to requests for help through this form
We’re unable to help with your travel plans and upcoming bookings through this form. If you’re travelling soon and you need help with a booking, please contact us. Please use this form exclusively for providing feedback or submitting a complaint regarding a flight or service you have experienced in the past. Currently, our response time is slightly longer than usual. We are committed to providing you with a personalised reply as quickly as possible. Thank you for your understanding.
Refunds
If you are requesting a refund of an unutilised ticket or other paid service, please complete and submit our refund form.
Tell us about your experience
We’d really like to hear what you think of our flights or services. It's helpful to know what you enjoyed and what we can improve.
If it’s about an upcoming flight, please contact us here so we can help you right away.
If you prefer to get in touch by email, you can write to us at customer.affairs@emirates.com
If you’d like to make a complaint about an Emirates flight you have taken from Spain, you can find out more here(Opens page in the same tab) and complete a dispute resolution form(Opens a PDF in a new tab).
Feedback or complaint type
Help us to identify what kind of feedback or complaint you want to send.